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Quality Inn & Suites Lexington

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Quality Inn & Suites Lexington
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447 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites Lexington
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Showing 402: English reviews
Western Mass.
Reviewed 4 December 2014

Was scheduled for an event in Boston and had to get ahead of a winter storm, so picked this hotel for it's closeness to Boston and ease of travel. Beds were comfortable and continental breakfast was filling.

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Helpful?
1Thank irishdawg52
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your review. It was great to know that you enjoyed your stay with us. We look forward to having you with us again soon. Regards, Vik General Manager

South Florida, Florida
Reviewed 3 December 2014

For the price there are far better choices in Lexington - I experienced a few things that give the hotel a poor rating. First, customer service was terrible. I was staying for two nights and on the second day my key cards stopped working. When I went to have the key reprogrammed, the front desk guy said it was my...

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Helpful?
1Thank Twice_the_Money
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I have spoken to the employee who programmed your key and he says that the key card reader couldn't read the key which could happen for a multiple reasons. We certainly didn't intend to make you feel that it was your fault in any way. The maintenance department and I have personally checked the water pressure and have...

Reviewed 1 December 2014

Charged my credit card with bogus charges and I am still arguing with them to get the charges released. The hotel room refrigerator made a loud noise all night and I had to contact the office. I will never stay at this hotel again. The bathroom sink was stopped up and was reported to the office.

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Helpful?
1Thank Ingrid K
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I apologize for the inconvenience. Every time a reservation is made on a credit or debit card, there is a $25 hold for incidentals. This is common for hospitality industry but only the amount differs. Upon check out, the amount is released and then it is up to your bank as to how long they take to make...

Powell, Ohio
Reviewed 11 November 2014

Quality Inns are usually the lower end of the hotel spectrum at which I'll stay on business unless there are no other options, but this one was much better than usual. I'm one that doesn't mind the outside doors, but the more safety conscious might not consider here. Other than that I can't give a good reason not to stay...

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Helpful?
1Thank drjecdo
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I would like to thank you for your recent stay at our hotel. We are located in a very safe and secure location and in addition, have security personnel on property as well. I thank you again for your stay and encouraging review. Regards, Vik General Manager

Philadelphia, Pennsylvania, United States
Reviewed 29 October 2014

Just off rt. 95 (128), really convenient to Mass Pike, this location is built up on a marshland adjoining an Air Force base, so lots of scenery, including a hawk who sits on a transmission tower and wild geese who visit in the morning. The room was clean, the micro and fridge also. Everyone was pleasant. The free breakfast was...

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Helpful?
1Thank Paul H
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Allow me to thank you for your outstanding review. It is great to know that you enjoyed your stay with us. We are also happy to know that you enjoyed the breakfast. We look forward to your future visits. Regards, Vik General Manager

Boston, Massachusetts
Reviewed 24 October 2014

Fine room, reasonable furniture and a chair with a desk. Electrical sockets besides the desk but not near the bed ? The sink is a part of the main room, which might be a problem if more than one person share the room (the restroom and the shower are separated from the main room, but there is no sink there)....

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1Thank deBotton
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your detailed review of our hotel. We appreciate your stay and look forward to your stay in the near future. Regards, Vik General Manager

Austin, Texas
Reviewed 20 October 2014

The rooms were small and out-dated. The bathroom had mildew growing in the shower and dirt in the corners. That gave the whole room a dirty feel. We did not have a restful night due to the beds and pillows being uncomfortable. Breakfast was not great. The front desk staff was not welcoming or friendly. I would not stay there...

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Helpful?
Thank travelinlynn7
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I apologize for your recent experience. However, it surprises me as well as most of our rooms have been renovated and have exceptional interiors. Please call Vik at 7818610850 to discuss about the exact location of your room. Regards, Vik General Manager

Boston MA
Reviewed 13 October 2014 via mobile

Great value, fabulous location. I was pleasantly surprised with my recent stay at the hotel. First of all I had several requests and the front desk went out of their way to accommodate all my needs through the approval Lynda, the sales manager. The room was neat and clean and the breakfast surpassed my expectations. All and all this is...

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Helpful?
Thank Mialove
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Lynda joins me in thanking you for your recent stay and the wonderful review. We eagerly look forward to your future visits to our hotel. Kind regards, Vik General Manager

Colorado Springs, Colorado
Reviewed 8 October 2014 via mobile

Hotel was in good location. No elevator as tough for the second floor and suitcases. Room was clean. Breakfast was not great. Too many people in a small area. Lots of tour buses and things got crowded.

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1Thank jesus s
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I thank you for staying with us recently. I was surprised by your observations about the breakfast area as it can seat more that 75 people and we offer a wide variety of choices. Please call Vik at 7818610850 to discuss your breakfast experience in detail. I am glad that you were happy with the accommodations. Please do...

Reviewed 7 October 2014 via mobile

I want to urge everyone to neglect all the bad reviews for this hotel. My experience was totally opposite to the ones mentioned in the negative reviews. The room was super comfy. I was facing the lobby and had no noise issues with the tour buses. The room rate was excellent and the breakfast was the best compared to the...

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Helpful?
Thank pptravler
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for the amazing review. I thank you for Stay with us and look forward to welcoming you again soon. Regards, Vik General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites Lexington

Address: 440 Bedford St, Lexington, MA 02420-1547
Region: United States > Massachusetts > Lexington
Price Range: $111 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Lexington 2.5*
Number of rooms: 204
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Also Known As:
Quality Inn & Suites Lexington Hotel Lexington
Quality Inn And Suites Lexington
Quality Inn Hotel Lexington
Quality Inn Lexington
Lexington Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Lexington staff and other travellers.
5 questions
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Questions? Get answers from Quality Inn & Suites Lexington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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