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Extended Stay America - Boston - Marlborough

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Extended Stay America - Boston - Marlborough
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79 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Boston - Marlborough
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Showing 78: English reviews
Cleveland, Ohio
Reviewed 21 March 2015

Found this hotel to be very dirty also discovered they do not clean your room daily only once per week if they have someone available other wise it cost you extra if you want it more often that includes emptying the garbage and clean towels. if you want clean towels you have to take your dirty ones to the front...

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Helpful?
Thank Walter824
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet your expectations. Our goal is to...

Marlboro, New Jersey
Reviewed 15 February 2015

I just wanted to take the time to write a review for this Hotel and say Thank You to a very Friendly and very Professional front desk clerk, her name is Christine. She made our stay the best it could have been!! She answered all our questions for us, provided the dishes we requested for our room gave us the...

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Helpful?
Thank Steve D
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours....

Reviewed 14 February 2015

Hello there. I have been and a guest of Extended Stay America in Marlborough, Massachusetts for several years. I am not posting this review to talk about this hotel itself, but rather to commend one employee in particular, who I honestly feel is truly deserving of recognition for her service. This wonderful lady's name is Christine and she runs the...

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Helpful?
Thank Huck T
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Huck - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such...

Denville, United States
Reviewed 10 February 2015

Smokers would love this hotel. It reeks. Toilet tank runs incessantly. Heat is inconsistent. If you are training for discomfort, this is the hotel for you. Better off to close, renovate and start over.

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Helpful?
Thank Dennis S
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention and apologize that we did not meet your expectations. Our goal is to ensure...

Marlborough
Reviewed 14 January 2015

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1Thank jana501
Aiken, South Carolina
Reviewed 28 December 2014

We stayed at this hotel one night after a 15-hour day on the road. It went from bad to worse. The outside area seemed fine; it is in a "business" type area which I usually like because it is normally quieter. The room had obviously not been cleaned (or used) recently; there was a roach in the tub, the drawers...

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1Thank k9rocko
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to provide feedback about your experience. We are very disappointed to hear about the condition of your room and that you did not feel safe. We take our guests' safety very seriously. We will work with our staff to make sure we are maintaining a safe environment for all of our guests. We will...

Boston, Massachusetts
Reviewed 19 November 2014

This is not a hotel. It is more like a halfway house. There are sketchy people roaming the hallways and lobby. There's one person at the front desk. I stayed in my room for 10 mins. before leaving. There was a weird brown stain on my sheets. The room had a weird smell. The closet door wouldn't close and went...

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Thank nadiaboston
Saratoga Springs, New York
Reviewed 8 November 2014

After arriving late at night following a return from England and driving 45 minutes out of Boston, finally made it here only to be given a room that hadn't been cleaned. Let me count the beer bottles (13) and one wine bottle and a bottle of Jack Daniels. All empty.

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Thank Molly B
Fairport, New York
Reviewed 7 November 2014

This hotel is not worth the cheap price for a room. My wife and I checked in with only one person on duty at the desk, who was surprisingly unfriendly. We smelled faint cigarette smoke on the way to our room, which increased as we went up the elevator. Upon arrival at our room, we noted dingy surroundings, human hair...

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Helpful?
1Thank Philip L
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am so sorry to read that you received such poor service at check-in, and that your room had cleanliness issues with the bed and bathroom. We will take your comments and coach our team to provide better service in the future. I am grateful for the feedback...

Stamford, Connecticut
Reviewed 4 November 2014

Don't stay here. I just checked in and the room is old. There is supposed to be a fully set up kitchen but you have to ask for all the kitchen dishes. There isn't even a cup. There's no ice machine and you have to make your own ice so when you arrive you have to bang on someone else's...

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Helpful?
1Thank LMJ1234
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that were not aware of our clean kitchen program that provides our guest with fresh clean dishes when requested. As well, I regret to read that our lack of an ice machine was such an inconvenience to you, and that there was no shampoo in...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Boston - Marlborough

Address: 19 Northboro Rd E, Marlborough, MA 01752-1818 (Formerly Homestead Studio Suites)
Region: United States > Massachusetts > Marlborough
Price Range: $128 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Marlborough 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Boston - Marlborough staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were far from the elevators and on the third floor, no issues.”
 of 5 bubbles stephaniegK3977CJ, 26 Oct 2016 | Read review
“Large property so near an exit or elevator if that is important to you.”
 of 5 bubbles 2xDeal, 1 Oct 2015 | Read review
“I would stay away from room next to the stairwells”
 of 5 bubbles AmyF1965, 29 Jul 2015 | Read review
“I traveled with my handicapped son and the rooms amenities were great for him with his current disability.”
 of 5 bubbles 887miaa, 28 May 2015 | Read review
“DO NOT STAY in this Hotel. If you are staying then taking Risk of losing all your items.”
 of 5 bubbles AKDutta, 9 May 2015 | Read review
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