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I recently stayed at the Indigo Hotel in Newton, MA. I shared a room with my son. The room itself was fine, but the hotel staff were rude and unapproachable. They have a policy of not allowing anyone to check into their room early until...More
Response from Jonathan T, Assistant General Manager at Hotel Indigo Boston - Newton RiversideResponded today
I am unsure of what happened specifically during your check-in experience but would love the opportunity to discuss with you if you would not mind. Please call the hotel and ask to speak with the Assistant General Manager if you are interested in...More
There was a very large group staying for a soccer tournament, and the location was perfect for our games. The team was able to do a team pizza party, loved the pool area, and had a fabulous time! Staff was very good. It is a...More
Response from Jonathan T, Assistant General Manager at Hotel Indigo Boston - Newton RiversideResponded 2 weeks ago
Thank you for the feedback and for choosing Hotel Indigo for your recent visit! We are happy to hear your team had a lovely visit and were able to enjoy the pool and close proximity to the train station. We hope you did...More
Conveniently located off highway also next to T station, but relaxed and quiet setting at the same time. Great amenities, friendly staff, clean and chic room...all at a reasonable price. We had a weekend event with many attendees staying here. Will be back here again...More
The location of this hotel was the major selling point when we were looking for a place to stay for our recent trip. Coming from the west, it doesn't get much easier! With free parking and the Riverside T station right next to the hotel,...More
We booked two nights here because we were coming up to MA for a family affair, and they had reserved a block of rooms for invitees. I didn't even bother looking around, as the pictures looked nice and reviews seemed good.
First off, the room...More
Response from Jonathan T, Manager at Hotel Indigo Boston - Newton RiversideResponded 6 days ago
We are very sorry the hotel did not meet your expectations. We agree 4 people would be tight in a standard guest room. We do offer larger room types that would allow for more room to dress and relax. It sounds like you...More
Unfortunately Trip Advisor will not allow responses that include website links or HTML. A email address is rejected when listed. Please call 617-454-3434 to reach the General Manager directly.
Response from sunny77SI | Reviewed this property |
I didn't see a shuttle either. We took the green line train into Boston from the hotel, about a block away. I'm sure if you call the hotel they can give you all the info you need. I had called the hotel before I went... More
I didn't see a shuttle either. We took the green line train into Boston from the hotel, about a block away. I'm sure if you call the hotel they can give you all the info you need. I had called the hotel before I went, because I thought their was a shuttle bus to the airport, but they told me that there is a shuttle bus provided by the airport to the train line, not the hotel..