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Hotel Indigo Boston - Newton Riverside

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Hotel Indigo Boston - Newton Riverside
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683 Reviews from our TripAdvisor Community

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Showing 657: English reviews
Tampa, Florida
Reviewed 1 week ago

Indigo focuses on eye candy instead of guest comfort. Our room was on the top floor. Their was a sleeper sofa in the room, so it was larger than standard. The king size bed was hard and not comfortable for us as side sleepers. No carpet on the floor, so in winter floors are hard and cold. Bathroom teeny. Toilet...

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Helpful?
Thank Susan8904
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Susan8904: Thank you for choosing the Hotel Indigo Newton and for sharing your comments and thoughts with your fellow Trip Advisor Travelers. Trip Advisor is a trusted site for candid real guest feedback. Your contribution assists all travelers in making the best possible travel purchase decisions. I am very sorry that you found the property lacking comfort and for...

Charleston, South Carolina
Reviewed 1 week ago

If you are think you are booking a room at a relatively new property think again. This property has quite some age to it. While there have been renovations since the hotel lost its previous identity (I believe a Holiday Inn) the money was spent in vain. Whoever did the interior design should go back to design school quickly. Our...

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Helpful?
1Thank cagney10036
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear cagney10036, Thank you for taking the time to share your comments and suggestions regarding your recent stay with us in Newton. We appreciate your comments and the time taken to share them with your fellow Trip Advisor travelers. I am very sorry that you were less than satisfied with your stay experience. We take you comments to heart and...

Indianapolis, Indiana
Reviewed 2 weeks ago

I stayed in this hotel for three days/nights While it was mostly clean, I find the room to be too small, too narrow, too tight. For the rate one pays for this, I expected a lot more. The check-in was ok and the staff was friendly enough. I did not feel "free ." there is an uptight, not very welcoming...

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Helpful?
1Thank favorisreal
Somerset, Pennsylvania
Reviewed 2 weeks ago via mobile

The room is small but well decorated. The bathroom is also small but adequate for a single traveler. The bathroom has several areas with mild and the vent fan is filthy (see attached pictures). There's a desk in the room that takes up most of the space. I would stay here agin as a single traveler, but not with more...

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Helpful?
Thank Dgodkin65
Management response:

Dear Dgodkin65, Thank you for bringing this to our attention. We apologies for any inconveniences you may have faced during your stay. We will share your feedback with our staff and make the necessary changes. We hope that you will choose to stay with us again. Carlos A Assistant General Manager

Austin, Texas
Reviewed 4 weeks ago

Stayed my first (and last) time in this hotel. Check-in was long in a small cramped lobby. I can get past that but the rooms look more like a department store that sells lamps. Six lamps (all with a different switch) in a small crowded room. The foot board of the beds have only one function - to trip you...

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Helpful?
Thank dallasinc21
Management response:

Dear dallasinc21, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. I am truly disappointed to read that you given a hard time at breakfast. I will be addressing this with the restaurant Manager. Our hotel is more of boutique style of...

Reviewed 4 weeks ago via mobile

Pros: nice handheld shower, clean, free covered parking, comfy bed. Cons: very small, tight room, heard the elevator ALL NIGHT LONG- it sounded like a drawer being opened and closed, single chair was small and not comfy, not a well-appointed room. Probably won't stay here again.

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Helpful?
Thank Joanne E
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Jonanne E: Thank you for choosing the Hotel Indigo Newton and for sharing your stay experience with your fellow Trip Advisor travelers. I am sorry that you sleep was impacted by noise from the elevator. Getting good night sleep is very important to our guests and the front desk staff could assist with a room move to eliminate this...

Dallas, Oregon
Reviewed 4 weeks ago

We stayed for four nights in early November of 2016. I am glad I was able to get a decent room price by using rebate through Ebates.com bc hotel regular rates are WAY more than reasonable for what you get. The first person we met at the desk was very efficient and cordial, but the ones we met the next...

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Helpful?
Thank Barbara S
Management response:

Dear Barbara 5, Thank you for sharing your experience via this review. We welcome our guest feedback as it provides us with areas off improvement. I am disappointed to read about the wrapper left in the room. I will be sharing these comments with our housekeeping team. I will also be looking into the issue with the pillows to see...

Mercer ME
Reviewed 2 November 2016

The room was quiet, clean, comfy, convenient. Plan to stay there again. Located near where family lives. Would enjoy a leisurely stay and more time with family. Both check in check out smooth, helpful staff. Pool cabanas look cool :)

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Helpful?
Thank hfhv24
Management response:

Dear hfhv24, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Carlos A Assistant General Manager

Chicago, Illinois
Reviewed 27 October 2016 via mobile

I had only one night, so I thought I'd treat myself. What a disappointment, esp for the price. I was in a room tucked behind the stair, which was at least better than behind the elevator, I guess. I felt very much crammed in. Couldn't move easily in the shower, which poured water out onto the floor despite the door...

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Helpful?
Thank zsja
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Zsja: Thank you for taking the time to share you feedback regarding your stay experience. Comments and suggestions from customer like yourself help us to better meet the needs of all of our guests. I am sorry that you experienced noise issues during your stay and that water was leaking onto the bathroom floor when showering. That issue will...

Saratoga Springs, New York
Reviewed 26 October 2016

The hotel was just okay considering the price for rooms. A plus was they were able to give us adjoining rooms for our teenage son. Also, was close to Charles River where we were attending a regatta. Free parking, another plus. Thought rooms were clean but not spotless. Would stay again if we could get a deal.

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Helpful?
Thank crewmom2015
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Crewmom2015: Thank you for choosing the Hotel Indigo as your place to stay while participating in the Head of the Charles Regatta weekend. We understand that our customers have choices when booking hotels and value your patronage. Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more   less 

Additional Information about Hotel Indigo Boston - Newton Riverside

Address: 399 Grove St, Newton, MA 02462-1202
Region: United States > Massachusetts > Newton
Price Range: $167 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Boston - Newton Riverside 3.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Hotel Indigo Newton
Hotel Indigo Boston
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo Boston - Newton Riverside staff and other travellers.
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Questions? Get answers from Hotel Indigo Boston - Newton Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the 2nd floors, go HIGER up. Too noisy because of the restaurnat/bar downstairs.”
 of 5 bubbles favorisreal, 23 Nov 2016 | Read review
“Go to another hotel.”
 of 5 bubbles dallasinc21, 9 Nov 2016 | Read review
“Best bet for good room, is to stay somewhere else..”
 of 5 bubbles Chriscasler, 23 Oct 2016 | Read review
“Rooms on the Western side should be very quiet.”
 of 5 bubbles AlfredH430, 20 Oct 2016 | Read review
“Poolside is a great view, and quieter in the morning”
 of 5 bubbles Jmberson, 24 Aug 2016 | Read review
5 of 5
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