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Hotel Indigo Boston - Newton Riverside

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Hotel Indigo Boston - Newton Riverside
Hotel Indigo Boston - Newton Riverside
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694 Reviews from our TripAdvisor Community

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Showing 666: English reviews
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Housatonic, Massachusetts
Reviewed 4 days ago NEWvia mobile

The hotel is fine but nothing special. It was very clean. The service desk personnel were quite friendly. Very convenient to public transportation. No complaints there. But don't go expecting breakfast. We placed our order then waited 1/2 hour before waitress said it would be another 20-30 minutes before getting our food. Unacceptable.

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Helpful?
Thank Ethel K
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Ethel K: Thank you for sharing your recent stay experience with your fellow Trip Advisor travelers. Trip Advisor is a trusted site for real time customer reviews and recommendations. I am sorry to hear that your experience and breakfasts was a true sour note during your stay with us. Your comments have been share with the restaurant management team...

New York City, New York
Reviewed 1 week ago via mobile

I stayed at this hotel a few times now and am so happy here. The beds are amazing, I melt into it like warm butter on hot toast. The restaurant in the hotel has the BEST burger I've ever eaten! Desk reception is awesome, breakfast fantastic. The only downside is the gym, it's a bit weak for a fitness nut...

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Helpful?
1Thank KPex
Management response:

Dear KPex, Thank you for your review of the Hotel Indigo Newton at Riverside. We are delighted to read that you have stayed with us a few times now.Our beds are very comfortable and and our restaurant does serve some very good burgers. I am sorry to read that our fitness room did not meet your needs, It is equipped...

Boston, Massachusetts
Reviewed 2 weeks ago

One of our consultants is staying here - she's 5'6" and her knees are 4 inches from the wall when sitting on the toilet. Have to close the door to get to the sink. Classy! I'm surprised they didn't try to fit the bed in there, too!

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Helpful?
Thank wildeliver
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Wildeliver: Thank you for taking the time to share your comments with your fellow Trip Advisor Travelers. Trip Advisor is a trusted site for candid actual guest experiences. I am sorry that your client that stayed at our property found the bathroom facility in her guestroom less than adequate. although are guestrooms and bathrooms are smaller than the average...

Green Bay, Wisconsin
Reviewed 2 weeks ago via mobile

I recently returned from a stay at Hotel Indigo in Boston. In trying to determine where to stay, I read several reviews. While Hotel Indigo had favorable scores the comments were a little off-putting and I had a difficult time deciding. Luckily, I chose Hotel Indigo. The room was quite comfortable and I loved the Aveda products. Every staff person...

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Helpful?
1Thank Babete
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Babete: Thank you for choosing our Hotel Indigo and for sharing your stay experience with your fellow Trip Advisor Travelers. We appreciate you time and consideration. The team will be excited to read your comments. It is great that you enjoyed what our boutique hotel has to offer. Our Hotel Indigo is not a typical hotel by design and...

Reviewed 3 weeks ago via mobile

My company puts us here every time we are in Boston. This time has been no better than any other. The last time I was here, I had ants in my room and had to be moved. This time, upon check in, there is was shampoo in the room and some creepy piece of dirty plastic in the corner of...

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Helpful?
1Thank Kellyann D
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Kellyann D: Thank you for sharing your dissatisfaction with your present stay at the hotel. We are very concerned about your satisfaction. The issues with housekeeping in your room are completely unacceptable to happen to any guest. Your comments have been shared with the management team for immediate action. The hotel did experience an issue with hot water this...

Maryland, United States
Reviewed 19 January 2017

Stayed at the Indigo a few times when in the the area on business. Not my first choice, but my colleague likes it due to the proximity to our client. I find the rooms to be a bit too small and furnished a bit on the frugal side. The bathrooms are too small too, with little room to "sit", and...

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Helpful?
Thank Randy M
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Guest, Thank you for sharing your recent stay experience with your fellow Trip Advisor Travelers. Millions of people rely on guest reviews on this site for honest, customer driven feedback. As the manager of the Hotel Indigo Newton, I appreciate you comments and concerns. It is wonderful to read that you enjoy our Bokx 109 American Prime Restaurant. It...

New York City
Reviewed 11 January 2017

This is a relatively pleasant place to stay. However, you may have thought you had completed paying for your stay, only to discover that you will be charged $10 a day for parking. Charging for parking at a motel! Since there are no other places nearby to park, that fee should be publicized as part of the cost of staying...

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Helpful?
Thank FarVistas
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear FarVistas, Thank you for taking the time to share a recent hotel stay experience with your fellow Trip Advisor traveler. After reading your review it appears that you have our property confused with another hotel. Our parking is covered and located below the hotel in a garage. We do not charge our guests for parking. Feel free to edit...

Newton, Massachusetts
Reviewed 26 December 2016

Jim, Carlos, Manoj, Max, Biray( sp?) , and all who cover the front desk are polite, helpful, and great! A thank you to Ronald and Jeen who so great job with house keeping. Thank you all house keeping... Thank you to maintenance- Hotel Indigo is lucky to have Chris! William the van driver and the guy who opens the door...

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Helpful?
Thank 1TWM
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear TWM: Thank you for all your kinds words regarding our team hear at the Hotel Indigo Boston - Newton Riverside. They are all committed to making a positive difference in our guest's stay experience. It is a pleasure serving your needs and we look forward to the continued opportunities to do so. Happy Holidays from your Indigo family! Sincerely,

Reviewed 15 December 2016 via mobile

We stayed at Hotel Indigo for a wedding in the area. The hotel staff was friendly and the rooms were clean, but if it not for the wedding group discount we would have stayed elsewhere. The manager, Carlos, was very helpful and fixed a couple of things for us that the reservation person had messed up. The floors are laminate...

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Helpful?
1Thank TMO614
Management response:

Dear Guest, Thank you for your review of our hotel. We certainly appreciate it when we receive feedback and use this feedback to better our services. I am happy to read that I was able to assist you during your stay. Thank you once again. Sincerely, Carlos A Assistant General Manager

Tampa, Florida
Reviewed 29 November 2016

Indigo focuses on eye candy instead of guest comfort. Our room was on the top floor. Their was a sleeper sofa in the room, so it was larger than standard. The king size bed was hard and not comfortable for us as side sleepers. No carpet on the floor, so in winter floors are hard and cold. Bathroom teeny. Toilet...

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Helpful?
Thank Susan8904
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Susan8904: Thank you for choosing the Hotel Indigo Newton and for sharing your comments and thoughts with your fellow Trip Advisor Travelers. Trip Advisor is a trusted site for candid real guest feedback. Your contribution assists all travelers in making the best possible travel purchase decisions. I am very sorry that you found the property lacking comfort and for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more   less 

Additional Information about Hotel Indigo Boston - Newton Riverside

Address: 399 Grove Street, Newton, MA 02462
Region: United States > Massachusetts > Newton
Price Range: $153 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Boston - Newton Riverside 3.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Hotel Indigo Newton
Hotel Indigo Boston
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo Boston - Newton Riverside staff and other travellers.
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Questions? Get answers from Hotel Indigo Boston - Newton Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the 2nd floors, go HIGER up. Too noisy because of the restaurnat/bar downstairs.”
 of 5 bubbles favorisreal, 23 Nov 2016 | Read review
“Go to another hotel.”
 of 5 bubbles dallasinc21, 9 Nov 2016 | Read review
“Best bet for good room, is to stay somewhere else..”
 of 5 bubbles Chriscasler, 23 Oct 2016 | Read review
“Rooms on the Western side should be very quiet.”
 of 5 bubbles AlfredH430, 20 Oct 2016 | Read review
“Poolside is a great view, and quieter in the morning”
 of 5 bubbles Jmberson, 24 Aug 2016 | Read review
5 of 5