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Forest City Marina Hotel

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Jalan Forest City 1 Pulau Satu, Gelang Patah 81550 Malaysia
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Traveller (210)
Room & Suite (32)
Pool & Beach (11)

About

#2 of 6 hotels in Gelang Patah
Location
Cleanliness
Service
Value

See why so many travellers make Country Garden Forest City Phoenix Hotel their hotel of choice when visiting Gelang Patah. Providing an ideal mix of value, comfort and convenience, it offers a luxury setting with an array of amenities designed for travellers like you.

Rooms at Country Garden Forest City Phoenix Hotel offer a refrigerator, a minibar, and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.

24 hour front desk, room service, and a concierge are some of the conveniences offered at this hotel. A pool and free breakfast will also help to make your stay even more special. If you are driving to Country Garden Forest City Phoenix Hotel, free parking is available.

If you are looking for a nearby place to eat, Country Garden Forest City Phoenix Hotel is within walking distance of Sirocco Sky Bar & Restaurant (0.2 mi), a popular restaurant in the area.

We’re sure you’ll enjoy your stay at Country Garden Forest City Phoenix Hotel as you experience all of the things Gelang Patah has to offer.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Hot bath
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Business Centre with Internet Access
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Bath / shower
Room service
Safe
Seating area
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Chinese, Malay
65Reviews5Q+A13Room tips
Traveller rating
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Amar D.S. wrote a review Oct 2020
Petaling Jaya, Malaysia12 contributions2 helpful votes
Forest City Marina Hotel is a resort hotel by the sea with a view of Singapore. The receiptionist are very polite and helpful. We checked in at the hotel on 17 October 2020 and the whole check in process was fast and took us less than 10 minutes from queuing to getting the room keys. The room is very spacious and big. It is equipped with wifi connectivity, big screen tv, a variety of tv channels, a chiller, bathrobes and complimentary mineral water. The bathroom/toilet comes with a bathtub and separate shower and the size is big and spacious. The room also have a balcony facing the seaview and Singapore. The downside of the hotel: 1. It’s located very far from JB city and after 8pm, the Forest City seems to be a dead city. 2. Some of the facilities are not open to the public(eg. Only one swimming pool is open out of the many swimming pools, facilities around the resort are limited to the Marina Hotel and many shops are closed) 3. Some of the equipment/in room facilities require repair eg. Shower head 4. Aircond is not switched on in many areas(maybe due to low occupancy) The positive part of the hotel: 1. Very friendly and polite staff in the hotel from receiption, restaurant, security guards to the housekeeping team. Good job everyone. 2. The room is neat and tidy. Sufficient towels and amenities are provided. 3. Operator/receiption answer the phone call within three rings 4. They have promotion set meal at rm20 each which is affordable.
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Date of stay: October 2020Trip type: Travelled with family
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Tigerbb wrote a review Sep 2020
6 contributions1 helpful vote
Came here for family vacations on 5th sept , booked early with payment on 31st August but sadly we waited nearly 2 hours plus even after the check in time 3 pm , as they said the rooms is not ready .. they said will let us know once room ready unfortunately after 2 hours plus still the room is not ready, we get our room only afterwards when said we will make complaints, it’s not fair right as we already reserved earlier with payment? Then the breakfast buffet I can see some local foods there now as early When we were here for my uncle’s birthday on January the food is so lousy and they don’t give important for Malaysian food , after we made complaints with the chef , can see the changes in the menu this time just there is no cycle menu the same food provided I guess , that what I see after staying here for 2 days , same nasi lemak, the sambal still got the chili seeds not properly grind , fried egg noodles, Dried and hard Pratha , chicken curry , some of the food there is no label provided ?? As on the first day there is beef just right beside the Pratha but It’s not labeled as as u must understand there is some religious issues here as some of the Buddhist and Hindu don’t consumed beef so if don’t label it how they suppose to know , we need to confirm with staff there before taking the food? What the hell?? I thinks this a well known 5star hotel? So u should keep up ur quality even no star budget hotel serve good meal and proper hospitality..
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Date of stay: September 2020Trip type: Travelled with family
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Response from FOREST CITY PHOENIX HOTEL, Guest Services / Front Office at Forest City Marina Hotel
Responded 8 Sep 2020
Dear Tigerbb78, Greeting from Forest City Marina Hotel. Thank you for taking the time to feedback on the TripAdvisor with regards to your recent stay with us. We are sorry to learn of your concerns regarding your recent family vacation with us whereby we had caused the inconvenience to you with regards to the delayed in the room preparation. We trust you have accepted that the difficulties you experienced during our high occupancy period and this is certainly not reflective of our normal standards and we believed the Housekeeping associates have done their utmost best to ensure all the guestroom is well-prepared and cleaned before they let our valued guest check-in. Meantime, we appreciated that you had made an advance booking with payment upfront previously to secure your booking and stay with us. Please rest assured I had addressed the issue to the concerning department (F&B) and remedial actions will be taken out particularly on the breakfast buffet line tags set up and menu, to better manage the menu and buffet tags and to prevent from similar reoccurrence to you or any other guest. As we unfortunately at this stage of time, are not able to undo the unpleasantness you had experienced, I hope that this had not marred your overall impression of Forest City Marina Hotel and that you shall allow us another opportunity to welcome you back to our hotel, thereby giving us the opportunity to display not only the corrective measures implemented. In this regard, you may contact me directly via email: zhangwenhui12@countrygarden.com.cn of your next visit. Once again, sorry for all the inconvenience caused, and looking forward to serving you again. Your Sincerely, Eric
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Ivy Frances wrote a review Jan 2020
Singapore, Singapore27 contributions30 helpful votes
Me and my husband booked for a 1 Night stay in Phoenix Marina. We checked in by about 10pm + and when we reached our room we're very impressed that its too spacious for a superior standard room. We enjoyed and appreciate it coz we feel comfortable unlike some hotel's standard room that you almost can't even move freely specially when you have a lot of loads. But our dissapointment was when I planned to use the bathtub, the water that came out from the faucet was rusty and yellowish that my husband put a towel to make it as a filter, till the towel turned brown. We also bought some refreshments but to our surprised, the fridge in our room wasn't working. And the Aircon even if we already put it on 16°, still not even cold and made me woke up by 3am feeling very hot and humid. Our advice is, try to double check the room first before you handed it to the guest. We do enjoy the scenery though can't swim to the beach which Im not surprised, but the place was really awesome, maybe just add on more activities even at night.
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Date of stay: January 2020Trip type: Travelled as a couple
3 Helpful votes
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Response from FCPIMarinaHotel, Front Office Manager at Forest City Marina Hotel
Responded 10 Mar 2020
Dear Mrs. Cabuling, Thank you for writing to us to share with us your experience. We regret that your recent stay was not as satisfactory and would like to apologize for the shortfall in service delivery. Our Housekeeping team has been advised to improve on their room maintenance and checking standards so as to meet our guests’ comfort and expectation. We hope that you will not allow this experience to deter you from staying with us again and that you will give us another opportunity to make amends. Looking forward to welcoming you back soon! Regards, Eric
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Anna Halliwell wrote a review Jan 2020
23 contributions38 helpful votes
+1
Hotel is only 3yrs old and its not that maintained. Our first room's aircon was faulty, could not even be switched on. Toiletries was not topped up. At the corridor of the hotel rooms, leaves were everywhere on both days we were there. We were changed to another room - 2 rooms away from the original room. Bathroom tap handle was broken but tap still can be used. Bathtub water was yellowish. Lounge music was awesome. 2nd day - left the room for breakfast and swimming in the morning. There's a jacuzzi hole but no jacuzzi as there's no pump - as explained by staff. Female changing toom toilet was full of mosquitoes. Lastly, my hubby realized he has RM450 & SGD100 missing from wallet when we went back home. We tried to call the hotel but cannot find any numbers listed anywhere. Can the manager of the hotel please contact me. Thank you. We stayed at room 1014 on 03/01/2020 for one night.
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Date of stay: January 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from FCPIMarinaHotel, Front Office Manager at Forest City Marina Hotel
Responded 10 Mar 2020
Dear Ms. Putridiana165, Thank you for writing to us to share with us your experience. We regret that your recent stay was not as satisfactory and would like to apologize for the shortfall in service delivery. Our Housekeeping team has been advised to improve on their room maintenance so as to meet our guests’ comfort and expectation. With regard to your comment about the missing money, we would appreciate if you could furnish us with more details for security reasons, our staff is not allowed to enter the guest room during their stay without the guests’ absence, regardless of instructions. Furthermore, the room attendant could only manage to clean up the room after your departure. We value your continued support and look forward to welcoming you back. Yours sincerely, Eric
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I am better person wrote a review Nov 2019
Penang Island, Malaysia3 contributions
THE STAFF ALLOW ME CHECK IN IN 2.30PM EVEN THEIR C/IN TIME IS 3PM...IT'S HELPFUL FOR ME. One of the male staff from reception, i guess still new , need more improvement with check in guest...when i check in the room in 10mins only, the staff sent me complimentary fruits and beverages to my room ! Good!! Nice bed ! with Good view...from room 8001
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Date of stay: November 2019
Rooms
Service
Sleep Quality
Room Tip: Higher Floors with main block
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Response from FCPIMarinaHotel, Front Office Manager at Forest City Marina Hotel
Responded 10 Mar 2020
Dear Mr. Betterperson91, Thank you for writing to us to provide us with your experience of your stay. We are sorry for the shortfall in service delivery by our Front Office team during check-in. Our guests are important to us and we will step up our training to improve our staff’s communication skills and workflow so as to meet our guests’ expectations. Meanwhile, it's glad to know that you are enjoying your stay here and the small token of appreciation we prepared. We look forward to welcoming you back in the near future! Regards, Eric
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PRICE RANGE
US$52 - US$68 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Forest City Phoenix Hotel
LOCATION
MalaysiaJohorJohor Bahru DistrictGelang Patah
NUMBER OF ROOMS
283
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Frequently Asked Questions about Forest City Marina Hotel
Which popular attractions are close to Forest City Marina Hotel?
Nearby attractions include Raffles Marina Lighthouse (4.5 km), Glyken Birdnest Museum (0.5 km), and Sunway Big Box Retail Park (8.0 km).
What are some of the property amenities at Forest City Marina Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Forest City Marina Hotel?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Forest City Marina Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Forest City Marina Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Forest City Marina Hotel?
Conveniently located restaurants include Pizz, Pendas Floating Restaurant, and Marina Bistro.
Are there opportunities to exercise at Forest City Marina Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Forest City Marina Hotel have an airport shuttle?
Yes, Forest City Marina Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Forest City Marina Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Forest City Marina Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.