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Residence Inn West Springfield

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Traveller (56)
Room & Suite (47)
Dining (2)
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Overview
  • Excellent31%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(39 reviews)
“living area”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn West Springfield
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (233)
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Traveller rating
73
83
43
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13
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LanguageEnglish
73
83
43
20
13
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1 - 5 of 232 reviews
Reviewed 5 days ago

We recently stayed for 3 nights in a king suite. The kitchenette was very convenient and had everything we needed for our short stay. The breakfast is one of the best I've had in a hotel (for a free buffet-style breakfast). The indoor pool is...More

Thank LG1837
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded today

Thank you for your feedback on our hotel. We are happy that you enjoyed your time with us, and hope to see you again in the future.

Reviewed 1 week ago via mobile

We stayed there recently and had a pleasant experience. The rooms were adequate. I do appreciate Residence Inn and the amenities of the kitchenette. It is one of the reasons we stay there. But I must admit the fold-out couch is not the most comfortable...More

Thank Nickelfish69
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 1 week ago

Thank you for your candid review. We understand the pull out sofa is not the most comfortable for an adult to sleep on, but we are happy to announce that our hotel will be undergoing a full renovation beginning in September. Once the renovation is...More

Reviewed 3 weeks ago via mobile

Pretty standard Residence Inn property. They do have a pool and a nice mini basketball court. This hotel is pet friendly and it appeared to have a number of families that had been there for a while. People at the front desk were friendly. They...More

1  Thank Sid V
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 3 weeks ago

Thank you for your review. Although by your score, we do see some room for improvement, we are happy that you found our staff friendly and your room clean. As our hotel is extended stay, we do often have families and are a pet friendly...More

Reviewed 14 March 2018 via mobile

Hey, this is not a brand new hotel. From what I understand is that they are set up for a remodel. The place is still well maintained, it is just a bit outdated. My sleeping room was very comfortable and nicely appointed. It had a...More

2  Thank Ron D
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 15 March 2018

Thank you for your kind words regarding our staff. We will make sure to share it with them. The rumors are true, we are scheduled for a renovation in September. We are very excited for all of the upcoming improvements. New beds will definitely be...More

Reviewed 27 February 2018

I stayed in a 2 bedroom suite at a cost of overt $170 per night. The room was very dated and some things needed fixing.. Broken doors under the sink. Cracked and broken wood floors and carpet pulling away from the walls. Banged up refrigerator....More

1  Thank Diane B
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 28 February 2018

Dear valued guest, Thank you for your review. As we take matters such as this very seriously, I would like to take moment to again address your concerns. We understand that the hotel is showing some age, and I am not sure if we shared...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$166 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$243 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (56)
Room & Suite (47)
Dining (2)
Questions & Answers
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Room Tips
"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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"Spacious, Close to Six Flags"
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