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Residence Inn West Springfield

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Traveller (56)
Room & Suite (62)
Dining (4)
Overview
  • Excellent31%
  • Very good37%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
“front desk”(40 reviews)
“living area”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star accommodation
All hotel details
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (239)
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238 results
Traveller rating
75
84
44
20
15
Traveller type
Time of year
LanguageEnglish
75
84
44
20
15
Show reviews that mention
All reviewsbasketball courtfront deskliving areastandard farepool and hot tubrecent staydesk staffrooms were very cleanconvenient locationdarrellhighwayspringfieldkitchenettestove
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1 - 5 of 238 reviews
Reviewed 2 weeks ago via mobile

We unfortunately had a flight control issue leaving our previous location. By the time we resolved the issue, the airport we were trying to fly into had closed and we were stuck. The Marriott was the first place I called to hopefully book a new...More

Thank thamill2889
Response from RedR1, General Manager at Residence Inn West SpringfieldResponded 2 weeks ago

I was the manager that you spoke to when you called yesterday. I was never rude or unprofessional in our interaction. I was even willing to work with you and offered to credit two rooms. At that point you threaten me with calling Marrriott customer...More

Reviewed 2 weeks ago

My family and I stayed at the hotel for a few days at the end of July. We stayed in a 2 bedroom suite. The hotel is not over the top fancy but has all the amenities that you could need to be comfortable. I...More

Thank sharingthts
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 2 weeks ago

Thank you so much for your amazing review. I have shared it with the staff, and especially Latoya. We are so happy that she provided you with such exceptional service. We hope to see you again, and we are very excited for our upcoming renovations....More

Reviewed 4 weeks ago

Very Good--the suite which was roomy and well-laid out, with comfortable beds and 2 bathrooms. Could have been better--the signage. We had to ask for directions after driving by it twice without seeing the entrance. Also, the desk staff seemed indifferent to our visit.More

Thank Ghost
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 2 weeks ago

Thank you for your feedback on our hotel. We are so sorry to hear that you had a hard time finding us. The signage issue has been a battle for us for many years, but we are unable to get a large street sign due...More

Reviewed 24 June 2018 via mobile

The hotel was fine overall. It wasn't a bad hotel but it wasn't great either. The free breakfast was very good, as usual. The hotel looked kind of old, which there's nothing wrong with that. It just wasn't the best residence inn I've been to.More

Thank izzyyy m
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 25 June 2018

Thank you for your feedback on our hotel. We are taking steps to make our hotel "great". Our hotel is due to begin a full renovation this fall. We hope that you will come see us again once we complete our upgrades. Best Regards, Anna...More

Reviewed 8 June 2018 via mobile

Hotel is in a congested traffic area with no outdoor walking space. Pool was completely closed. Condition of hotel was very dated and run down. I was Booked for a long extended stay for business but changed hotels after one night. Room was neat but...More

Thank Luxgoods
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 8 June 2018

Dear valued guest, We were very sad to hear that you decided not to stay with us. As our hotel prepares for a full renovation, we understand that our property is showing it's age. That is going to change in a few short months, as...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair Access
Breakfast included
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$169 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$169 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (56)
Room & Suite (62)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Away from the elevators!"
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"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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