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Residence Inn West Springfield

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Traveller (56)
Room & Suite (47)
Dining (2)
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Overview
  • Excellent31%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(39 reviews)
“living area”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn West Springfield
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Offers from Residence Inn West Springfield
Special Offer: Member Rates
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Reviews (233)
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21 - 25 of 232 reviews
Reviewed 12 March 2017

Darrell, Rafael, and Kristen were shining stars during my recent stay. I was so happy to be assigned on another trip to West Springfield. The staff here are truly top notch. Great management, clean room, and friendly employees, what more do I need? Thank you...More

1  Thank alicebestrnheart
Reviewed 3 January 2017

This is my fourth time staying here. First time was in 2002 when the hotel was fairly new. It was a great stay then. Since then it has gone downhill. Furnishings are worn and uncomfortable. Our couch was so worn and uncomfortable it we could...More

Thank DrCox
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 8 January 2017

Hello DR. Cox, Thank you for being a loyal guest and we thank you for taking the time to write a review of your last stay with us. There are certain things that are beyond our control, however we know you expected more as we...More

Reviewed 17 November 2016

Enjoyed this hotel. Breakfast was excellent. The room was nice studio and we had room in the back so we had a beautiful forest behind us and no ugly looking building directly out the window. There was very nice kitchen for our studio apartment. I...More

Thank Chad D
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 18 November 2016

Thank you for your review. We are happy to hear that you enjoyed your stay with us while visiting Six Flags. We hope to see you again when the park opens again in April.

Reviewed 26 October 2016

A very nice, comfortable and clean hotel. Excellent for an overnight stop between Quebec and Pennsylvania (Nothing to do much around though). Very nice glass shower, comfortable bed, valuable breakfast. Very quiet too. Free self parking.

1  Thank Oudhay
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 31 October 2016

Thank you for reviewing our hotel. We are glad that you enjoyed your time with us while visiting Massachusetts. We hope to see you again. Best Regards,

Reviewed 21 October 2016 via mobile

I stay at Residence Inns a lot. This unfortunately was the worst one I have ever stayed at. Positives: the staff was very nice and accommodating with ordering me a taxi, etc. Negatives: Very thin walls, I could hear the cell phone of the person...More

Thank TravelingGirl5219
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 24 October 2016

Dear valued guest, Thank you for taking the time to giveus your feedback on our hotel. We are very sorry that we were not able to meet your expectations. Your feedback and comments will be shared within our organization in an effort to help us...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$166 - US$244 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$244 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (56)
Room & Suite (47)
Dining (2)
Questions & Answers
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Room Tips
"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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"Spacious, Close to Six Flags"
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