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Residence Inn West Springfield

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Residence Inn West Springfield
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214 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Parkville
Reviewed 2 April 2016 via mobile

All the am breakfast Hostesses are customer service focused. The breakfast food is ok...standard hotel breakfast foods. No omelettes...ever. Just the standard powdered tasteless, runny eggs. The front desk staff are very professional and friendly. The housekeeping staff are thorough in there cleaning of your room. They are attentive to your space and privacy. I feel safe at this hotel.

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Helpful?
Thank Anita P
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are so sorry that you did not enjoy our breakfast selection. Marriott is currently reviewing the breakfast program and we are expecting some new items to be added this summer. Please note that we do not use powdered eggs at this location, however since seasoning preferences vary, we do offer optional toppings on the...

Reviewed 30 March 2016 via mobile

Breakfast was great with a bunch of choices including eggs, oatmeal, and waffles. The pool was nice with a hot tub. Teens were out playing basketball in the evening. There is a nice lawn for pets to run around. Beds were comfortable. I left my sonicare toothbrush & have called twice to see if they (hopefully) didn't throw it out,...

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Helpful?
Thank Jennifer P
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We are very sorry that we have not been able to locate your toothbrush. I know the front desk staff has personally assisted in looking for it, and have a note with your phone number posted if it is found. They should have given you a follow up call, I am very...

McHenry, Illinois
Reviewed 1 March 2016

I spent three weeks at this hotel for a business trip in the area. To get to the hotel is a little tricky when driving but Google does a good job at directions. My stay here was nothing to be surprised about. They cleaned my room every day however this is the only hotel I've stayed at that they do...

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Helpful?
Thank Jeff L
RedR1, General Manager at Residence Inn West Springfield, responded to this review

Thank you for choosing our hotel for your 3 week stay. I will share your comments with the housekeeping staff. They should absolutely replenish your toiletries, unless they see that the guest has brought their own, and not using the ones we provide. If this had been brought to my attention during your stay with us, I would have been...

Boston, Massachusetts
Reviewed 22 February 2016

OK, overall experience. Staff was very pleasant professional and accommodating to the couple of requests I had. Breakfast bar was well stocked and clean. Location was very good, near restaurants and clients I was visiting. Big disappointment was in the condition and cleanliness of property for a Marriott brand. Place was VERY tired and in need of major cosmetics. Rugs...

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Helpful?
1Thank Jack S
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your most recent feedback on our hotel. We will share your comments accordingly within our organization. We are happy that you found our staff professional and accommodating, and that you enjoyed breakfast. We will use your critique to improve our process. We understand we have some furniture beginning to show age, and are looking forward to future...

West Melbourne, Florida
Reviewed 19 February 2016

We had to fly to Western Massachusetts at the last minute for a funeral. We stayed at the Residence Inn by Marriott in West Springfield, MA. Our room was like a mini suite with king bed, (sooo comfortable), living room with a desk, kitchen & bathroom. The room was very clean (but furniture could do with a little updating). I...

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Helpful?
Thank Lorraine S
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Our goal is always to make our guests feel like we are their home away from home. We are so glad that we could provide that for you. I have shared your comments with Rochellie and Phyllis, and they were very happy that they could provide you with exceptional service. Thank you, and we look forward to your next visit.

Springfield, Massachusetts
Reviewed 12 February 2016 via mobile

I decided to take my wife for a weekend get away and I couldn't have picked a better place to spend my time with my wife. I had a couple questions and concerns even before getting there and the lady over the phone, was amazing at answering them. When I got to the hotel(earlier than check in time) it was...

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Helpful?
1Thank Miguel L
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are happy that you and your wife enjoyed your stay with us. We hope to see you again.

wayne, nj
Reviewed 9 February 2016

As a Marriott Rewards customer I try to stay in the Marriott chain whenever possible, especially when traveling with the dog. Residence is perfect and having stayed at many I must say this stay did not meet my expectations. The floors truly do creak....loudly! or in this case I guess I should say the ceiling. And to top it off...

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Thank IVBandit
Anna B, General Manager at Residence Inn West Springfield, responded to this review

We are very sorry that you did not enjoy your recent stay with us. Please feel free to call me directly if you would like to discuss the matter further. I will be happy to rectify this for you. Thank you for your review.

Plymouth, NH
Reviewed 3 February 2016

We were attending a Training Seminar. My husband is 6'4" so reserving a King Sz bed was the reason we made our reservation early and printed out the confirmation. Upon arrival at 3PM our room was "not available", "we're full up". We were given offsets to make up for the queen we would have to share, but upon going to...

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Helpful?
1Thank Jan A
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to write a review. I am so sorry that in our haste to get you in for our 3pm check in, we switched your room type. I am aware that we were a bit oversold on our Studio rooms this Saturday due to several large events coming into the area. We are happy that...

Warwick, Rhode Island, United States
Reviewed 10 January 2016

Do not stay here. The floors creak whenever someone takes a step on them. I guess if you are on the top floor it might be better, but being on the second floor was a nightmare. Sounded like a herd of elephants walking around above my head! Nothing worse than a noisy hotel when you are trying to sleep.

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Helpful?
Thank M R
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, We are so sorry to hear that you had some noisy neighbors above you. From our front desk log, I do show that the complaint was taken very seriously. The front desk moved you to the fourth floors, assuring that you would not have anyone above you, and they made a call to the room that was...

West Springfield, Massachusetts
Reviewed 6 January 2016

This little get away was amazing thanks to the staff working! From check in to check out I was giving everything I needed and more. I plan on staying more often. They are here for You and want to make your stay awesome.

Review collected in partnership with this hotel
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Thank aumanih
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for staying at our hotel for your get away. We are happy that you enjoyed your time with us, and hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089-4626
Region: United States > Massachusetts > West Springfield
Price Range: $202 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Marriott
West Springfield Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn West Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room to the back, no other buildings out the window”
 of 5 bubbles ChadD793, 16 Nov 2016 | Read review
“Spacious, Close to Six Flags”
 of 5 bubbles MrRey8, 8 Sep 2016 | Read review
“Rooms away from the highway and higher floors may be better”
 of 5 bubbles ckrolick, 29 Aug 2016 | Read review
“4th floor is nice and quiet”
 of 5 bubbles alicebestrnheart, 17 Jul 2016 | Read review
“ask for a room that backs up to the woods.”
 of 5 bubbles JanA917, 3 Feb 2016 | Read review
5 of 5