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Residence Inn West Springfield

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212 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn West Springfield
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Showing 211: English reviews
Boston, Massachusetts
Reviewed 27 May 2015

My family and I were looking for a hotel near Montague for a wedding, and found this great deal at the Residence Inn -- by far the most affordable option in the area, especially for a 2 bedroom suite. I have stayed at many a Residence Inn and other Marriott property before, and found this one to largely meet similar...

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Helpful?
2Thank Emily G
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. Your feedback will assist us in making our hotel better. We hope to see you again in your travels.

austin texas
Reviewed 19 May 2015

We stay at this particular hotel frequently while traveling.The front desk is always helpful ,professional ,and remarkable in going above and beyond to help.! Hotel though,is getting shabby,furnishings in the rooms living area need reupholstering as they are dirty and/ or peeling off. The ac unit in the room needs to be updated, as it does not work if the...

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Thank designer21
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your feedback. It is always a pleasure to have you in our hotel. We look forward to the next time you come up for the Brimfield antique show. Your feedback will help make our hotel even better. Have a wonderful day.

pjpowers82
Reviewed 14 May 2015 via mobile

While the hotel could use some upgrades like hallway paint and carpets, the rooms themselves are in good condition. The staff is extremely friendly. My room key didn't initially work, but when they saw me come down again they didn't make me wait in line. They just quickly rescanned the keys and got me on my way while politely asking...

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2Thank pjpowers82
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. While we are happy that you found our staff capable of multi-tasking and friendly, we are sorry that you were under the impression that there may be a needle in the bathroom light. Many of our light fixtures have a small wire that hangs down from the...

Reviewed 7 May 2015

I was recently flooded out of my home. I spent 2 months at this hotel. At a very chaotic time in my life I was given respect, dignity, and a very nice suite. I was always greeted with a smile. I work full time and also go to school. The housekeeping staff was always courteous and worked around my needs....

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Thank Khadijah T
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you Khadijah for your kind words. We are happy we could be here for you in your time of need. When you can not be in our own house, we are happy to make you feel comfortable and welcome. Thank you for choosing us to be your home away from home. I have shared your comments with our staff.

Portland, Maine
Reviewed 25 April 2015

Overall we enjoyed our time at the Residence Inn. It seems to cater to the business traveler but is also perfect for families. We were able to spread out in a 2 bedroom unit, including a kitchen, eating area and living room. Each bedroom has its own bathroom, which is really nice for privacy. We also enjoyed the gas fireplace...

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Thank MCBsopo
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you kindly for your review of our hotel. Your comments will be shared with our team and within our organization. We hope to see you again very soon.

Boston, Massachusetts
Reviewed 13 April 2015

My daughter and I stayed here 2 nights for a cheering competition at the Mass Mutual Center in Springfield. This property was in a great location, many dining options, grocery store and shopping right by the hotel. You could even walk to some of the restaurants. The breakfast in the am a big help when rushing to get out and...

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Thank teo113
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank your for choosing our hotel while attending the cheerleading competition in Springfield. We are excited to host your event again when it comes back to town. Have a wonderful day.

NY
Reviewed 13 April 2015

Looking for a great place to stay in West Springfield, MA? WELL SEARCH NO MORE. The Residence Inn Marriott is where you want to be! The staff was efficient, courteous and honest! It all began with my phone conversation with Jamal carter (Assistant GM). He put my mind at ease and provided us with an awesome suite to accomodate our...

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Thank DeeDeelighted
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your amazing review of our hotel. It has been shared with the entire staff. We feel very proud and excited that we were able to provide you with such exceptional service. We hope to see you again on your next trip to West Springfield.

Las Vegas, Nevada
Reviewed 26 March 2015

Because of a flood in my home that basically destroyed everything (floors, walls, ceilings, furniture, clothing, possessions) I stayed at the Residence Inn for ten months. I found the staff to be very friendly and helpful, hospitable, and very nice. A buffet breakfast wad served every morning, and there were light dinners served 3 nights a week. As with any...

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Thank stephen s
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear Steve, Thank you so much for choosing us when you were going through such a rough time with your house. It was a pleasure having you, and we miss seeing your face every day. We hope that you are doing well. Thank you so much for the post card. Have fun in Vegas!

Illinois
Reviewed 24 March 2015

Hard to find, could use some signs, and most GPS units send you in the wrong direction. Take 13A not 13B. Very quiet, nice breakfast, and very friendly staff. Reasonably priced, and rooms were very clean.

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Thank Coachdolan
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. It was a pleasure hosting your team at our hotel. Have a wonderful day.

Boston, MA
Reviewed 24 March 2015

I spend a good deal of time in Marriott Hotels across the country. I found this Residence Inn to be a great stop with true Marriott service. The young man that greeted me upon my arrival was very courteous and professional. The room was clean and the hotel was clean and appeared well managed.

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Thank Jscota
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you so much for your review. We are gllad that we could provide you with friendly service for your stay in West Springfield. Have a wonderful day.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089-4626
Region: United States > Massachusetts > West Springfield
Price Range: $186 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott
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Questions & Answers

Questions? Get answers from Residence Inn West Springfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room to the back, no other buildings out the window”
 of 5 bubbles ChadD793, 16 Nov 2016 | Read review
“Spacious, Close to Six Flags”
 of 5 bubbles MrRey8, 8 Sep 2016 | Read review
“Rooms away from the highway and higher floors may be better”
 of 5 bubbles ckrolick, 29 Aug 2016 | Read review
“4th floor is nice and quiet”
 of 5 bubbles alicebestrnheart, 17 Jul 2016 | Read review
“ask for a room that backs up to the woods.”
 of 5 bubbles JanA917, 3 Feb 2016 | Read review
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