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Residence Inn West Springfield

229 reviews
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Traveller (59)
Room & Suite (50)
Dining (2)
Overview
  • Excellent32%
  • Very good38%
  • Average17%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(38 reviews)
“living area”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (229)Write a Review
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71 - 75 of 228 reviews
Reviewed 20 August 2015

If one of the reasons you rent a hotel room for is a place to sleep right, then why is it that the beds are so horrible. I noticed, after we booked this room, that the complaints about the soft beds go back months to...More

2  Thank kielar
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 24 August 2015

Dear valued guest, We are so sorry to hear that you did not find your bed to be comfortable. I understand that some guest prefer a firm mattress while others like a softer one. We would like to look into this matter further to make...More

Reviewed 14 August 2015

This was a return visit to the Residence Inn in West Springfield. Three years ago we were on the third floor in the back building and the room was in good shape. Con -This year we were in the front building, second floor and I...More

2  Thank Lynne E
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 24 August 2015

Dear valued guest, Thank you for your feedback on our hotel. We are happy that you found our hotel to be clean, spacious, and convenient for your travels. We understand that our hotel is begining to show some of it's age, and we are looking...More

Reviewed 13 August 2015

I stayed in this hotel for a business trip, and although the property isn't new, I was impressed with how spacious and clean it was. The kitchenette is well-equip to serve a take-out dinner or cook a light meal. The only con I can think...More

1  Thank lizziiii
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 24 August 2015

Dear valued guest, Thank you for reviewing the Residence Inn, West Springfield. Your feedback is a great way for other guests to learn about our hotel. We are glad that you enjoyed your spacious suite and found it to be well equiped for your needs....More

Reviewed 20 July 2015

A quick one night stay at this Residence Inn and it meets the standard of Marriott. The staff was very helpful and friendly. Check in was busy but the desk staff was organized and personable despite being under some pressure from an influx of guests....More

Thank Neal O
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 22 July 2015

Thank you for your review of our hotel. Your comments will be shared within our organization to help us in improving our process. We understand that you found your bed to be too soft for your comfort. I am deeply sorry that you were unable...More

Reviewed 7 July 2015

I have key things I look for in a stay- clean rooms, location and friendly staff. This hotel had them all. We enjoyed being able to jump down to lobby in the morning for breakfast too. I will say our room was next to the...More

Thank Gail H
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 22 July 2015

Thank you for your wonderful review of our hotel. It is always makes us happy when a guest leaves satidfied and is able to take the time out of their busy day to let others know about their experience. We hope that you choose us...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$145 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$145 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (59)
Room & Suite (50)
Dining (2)
Questions & Answers
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Room Tips
"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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"Spacious, Close to Six Flags"
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