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Red Roof PLUS+ West Springfield

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248 Reviews from our TripAdvisor Community

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Showing 238: English reviews
West Tisbury, Massachusetts
Reviewed 1 week ago

I have stayed at this facility on many occasions and find it to be consistently a great place to stay. The staff is considerate and helpful and the inn is well maintained. The location is superb with many shopping/eating options close by.

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Helpful?
Thank Dianne P
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I appreciate your staying with us on many occasions. Many of our guests are repeat guests and have been staying with us for years. If we had one thing to say to our guests, it would be we would like our guests to think of us as there home away from home. Our friendly and caring staff works very hard...

Reviewed 2 weeks ago

This RRI has a great location, comfy rooms, fantastic staff, and pets stay free. What more could you ask for? Oh right, amazing prices and discounts for NEA members!!! This was easy to find and convenient to where we were visiting. We would stay here again in a heartbeat.

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Helpful?
Thank Doreen P
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm glad you found our location to be easy to find, comfy rooms all at a great price. At Red Roof Inn we work very hard to provide a clean comfy room at affordable competitive prices. Oh and Pets stay for free. We do not charge a pet fee like many of our competitors. Our staff is eager to take...

Scappoose, Oregon
Reviewed 27 October 2016

We were pleasantly surprised @ the price when we dropped into this Red Roof Inn. Then - the room was excellent, the bed - super comfortable, the wonderfully helpful folks @ the front desk and any other employee we encountered while there as well. They helped us with lots of questions and didn't treat us like it was a bother...

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Helpful?
Thank nodogsinhouse
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for your comments on your recent stay with us. I'm glad our helpful and friendly staff was able to show you the kind of service that you and all of our guests deserve when they stay at our Red Roof In In West Springfield, Mass location. Our guests comfort and service like in the old days is a...

Reviewed 24 October 2016

I never ever rate anything on this site but I have to for this hotel. I was not expecting much knowing the price was very inexpensive and thinking this was not a "high end brand" hotel. The front desk staff was so professional and pleasant! The grounds were well kept. My room was VERY clean. It was how I would...

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Helpful?
Thank Lori J
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm so happy you found our Red Roof Inn in West Springfield to be to your liking. Just because our rate was inexpensive and we are not a high end hotel, does not mean we do not offer a great clean room and have great service for all of our guests. Our guests satisfaction is our top priority. Our professional...

Edison, New Jersey
Reviewed 13 October 2016

I recently visited Springfield, for a meeting and stayed at the Red Roof Plus. right from Check in the experience was great my room was ready for me for an early check in which I had requested that itself was a great treat, I was addressed by name during the process which made me feel recognized and showed the staff...

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Helpful?
1Thank synergy58
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for your comments on your most recent visit to our inn. Our friendly and caring staff is here to welcome you and make sure your stay is enjoyable. We are always willing to accommodate any special requests like early check in at no extra cost when possible. I'm glad that you were pleased with our newly upgraded fast...

Stephentown
Reviewed 11 October 2016

I was here from Thursday until Monday AM. A long enough time to tell what kind of place this was. First I was impressed by the front desk staff who are friendly and accommodating and want you to have a good stay. Second there is ample parking space for your car. Third, the rooms are spacious, clean, and the unit...

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Helpful?
1Thank Barbara H
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm glad your recent stay with us was an enjoyable one. Our friendly and accommodating front desk staff is here to make sure you have a good stay. Our housekeeping staff is ready to assist you and do whatever they can to ensure that your stay with us meets and exceeds your expectations. Red Roof Inn has always prided itself...

Eastham, Massachusetts
Reviewed 30 September 2016

This is the 2nd time I stayed here and the first staying in a Plus room....it was totally awesome! The staff was super nice...especially Bev. I felt totally safe and the convenience from where I was going was great. The Plus room with the upgraded bed with the down comforter was totally wonderful....I think every hotel should put hair dryer,...

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Helpful?
Thank Janice S
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm so happy you stayed with us at our West Springfield location. Many guests rave about our premium guest rooms with the upgraded bedding package and amenities. At Red Roof Inn our friendly and helpful staff are always here to make sure that your stay with us is as enjoyable as possible. I will share your comments with my staff...

Cleveland, Ohio
Reviewed 24 September 2016

I stayed at this hotel 3 years ago and thought it was wonderful. The room was clean with new wood/laminate flooring and the front desk clerk was super friendly and helpful. I decided to return as I was in the area again. This time I found the front desk clerk unfriendly and uncooperative. When I originally booked the room three...

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Helpful?
Thank smokey1509
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I appreciate your comments about your most recent stay with us. I' apologize that you had a problem during your stay. At Red Roof Inn we are here to provide a clean comfortable room at an affordable price. If there is ever a problem with your room just let us know and we will do everything we can to make...

Green Bay, Wisconsin
Reviewed 23 September 2016

I arrived on a Thursday evening with some friends traveling through Massachusetts. I had an uneasy feeling driving up, but gave it the benefit of the doubt. After check in we parked the car to go up to our rooms. There were open doors, cars coming and going, and on our way room the room next to us had the...

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Helpful?
Thank Friends27
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I appreciate your comments on your recent experience at our hotel. I apologize that you did not feel safe when you were here. We have over 30,00 guests that stay with is every year. If there is ever a situation or problem that arises we address it immediately. We have a zero tolerance for any illegal activity. The safety of...

Reviewed 21 September 2016 via mobile

Friendly and accommodating staff. Excellent price for a Superior King Smoke Free Room!!! A clean/ quiet nights stay, hot shower with fluffy white towels and fresh coffee in the morning. Now back to enjoy the Big E.

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Helpful?
Thank Alice L
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for your comments while attending the Big E. We have many people that stay with us every year when attending the Big E fair. Our Superior king room is a great room and compares very well with other higher priced hotels. It offers most of the amenities that guests need while traveling. I will share your comments with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof PLUS+ West Springfield

Address: 1254 Riverdale St, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089-4915
Region: United States > Massachusetts > West Springfield
Price Range: $99 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ West Springfield 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Red Roof Inn West Springfield Hotel West Springfield
West Springfield Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof PLUS+ West Springfield staff and other travellers.
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5 months ago
Amsterdam, New York
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Questions? Get answers from Red Roof PLUS+ West Springfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We just got a room and it was great!”
 of 5 bubbles nodogsinhouse, 26 Oct 2016 | Read review
“Ask for a Plus room!”
 of 5 bubbles JaniceS167, 29 Sep 2016 | Read review
“Ground floor rooms hear all the activity in the parking lot, try to get upstairs.”
 of 5 bubbles puckliny, 13 Sep 2016 | Read review
“Ask for a room with a stronger wi-fi signal.”
 of 5 bubbles oncapefamily, 14 Aug 2016 | Read review
“Do not be nervous about the location, once on the Red Roof property, it is taken care of very well, safe, clean....no worries.”
 of 5 bubbles 514marymargaretm, 11 Jul 2016 | Read review
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