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Extended Stay America - Boston - Westborough - Connector Road

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Extended Stay America - Boston - Westborough - Connector Road
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44 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Reviewed 2 weeks ago

Lots of amenities. Full kitchen, Nice bath, Living area comfy.Layout very nice. Breakfast was very disappointing. Lack of good selections.Easy check in and check out. The location was very good easy on off the highway.

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Helpful?
Thank Cindy D
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours....

Reviewed 19 October 2016

Very quiet hotel, outstanding quest services gm is very polite and make sure you are happy with the services and room. Quest reps are very polite. Rooms are very clean and comfy. I would stay here again.

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Helpful?
Thank Christine C
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you for taking the time to share your experience. It is great to see you valued the customer service provided by our staff and that your room accommodation were to your liking. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Boston, Massachusetts
Reviewed 31 August 2016

I have stayed at this hotel 4 times and never had a bad experience. Never. The rooms are always clean, fresh and well maintained. The front desk staff Judy, Sally and Natalie are always very friendly and always make sure that my stay is pleasant and enjoyable. I am not sure what the other commenters are complaining about and it...

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Helpful?
1Thank Derek R
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am thrilled at reading you consistently have excellent stays at our hotel. The positive comments about the customer service provided by our staff and the conditions of your accommodations are satisfying to see. Thank you again for your review. We look forward...

Houston, Texas
Reviewed 30 August 2016

Rental car GPS system took us to a hotel under renovation. Staff at this location seemed occupied with other issues. Room was acceptable. Pool was far better than most. Breakfast would be a stretch other than coffee. We would consider others in similar price range, but this is acceptable. No service for stays less than seven days was disappointing.

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Thank facorsig
North Smithfield, Rhode Island
Reviewed 31 July 2016

Upon check in i find pee stain sheets on the bed. I asked for them to be changed, they bring me clean sheets in a bag like I'm going to change them myself. Air conditioner is so loud. The walls are paper thin, hearing way more you should. Definitely not worth the money they charge. If they charge $1 it's...

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Helpful?
Thank Lynch3117
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you for providing us with details about your stay. It upsets me to hear that you found stains on your sheets and the noises made your stay uncomfortable. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, our team is increasing its focus on linen inspection to be sure only the freshest...

Los Angeles, California
Reviewed 16 July 2016

The first room I checked into reeked of cigarettes. They were kind enough to put me in another room. However, there was hair everywhere. All over the tub and on the dirty stained blanket for the bed. The pillows might as well be cardboard. The walls are paper thin and you can hear the tv next door as well as...

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Helpful?
Thank AWanderingWayfarer
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review

Thank you for your recent review of your stay. The issues of cleanliness and room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback I am taking steps to be sure that our housekeeping and maintenance staff are following our policies that ensure our rooms are up to ours and our guests'...

Reviewed 23 June 2016

Be warned! The room smelled like unwashed bodies. While no observable garbage in the room, obviously never cleaned. Bedding is yellow with age; blankest and duvet from the 70's -- and smell like it. Gross pillows. Bath towels stained. You will need to ask for a coffee pot and mug. I don't know if they actually do provide a continental,...

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Thank Elizabeth F
Boston, Massachusetts
Reviewed 7 June 2016

You'll notice upon driving in there's the new location being built. That should have been the first indicator that the current location is a complete dump. Guests should be warned of how bad the condition of this place is. The room smells so incredibly bad, there's actual graffiti scrawled in the elevator, the hallways are so dark you may trip...

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Thank TravelsTooMuch2016
Detroit, Michigan
Reviewed 7 June 2016 via mobile

Last minute booking due to death in family. Checked in to Blood on sheets, dirty cup and spoon under bed, dirty used soap in tub and filthy toilet. Oh, broken cabinet and dirty filthy carpet too. Was told by front desk staff I needed to pay more for housekeeping! They wanted me to come down and pay rather then them...

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1Thank Billsmith
San Juan, Puerto Rico
Reviewed 4 June 2016

We booked this hotel using those reveal after paying sites and after reading the reviews I was pretty scared; When we arrived, the property looked clean and well maintained. The only drawback was that there was no one in the reservations counter and had to wait a bit, she was cleaning a room.

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1Thank Carlosrsr

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Boston - Westborough - Connector Road

Address: 19 Connector Rd, Westborough, MA 01581-3916
Region: United States > Massachusetts > Westborough
Price Range: $126 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Connector Road 2.5*
Number of rooms: 92
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Also Known As:
Extended Stay America Westborough Hotel Westborough
Extended Stay Westborough
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Questions & Answers

Questions? Get answers from Extended Stay America - Boston - Westborough - Connector Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for preparing in room meals.”
 of 5 bubbles L3962VRcindyd, 20 Nov 2016 | Read review
“Choose a room on the upper floors. It is quieter on the upper floors.”
 of 5 bubbles 983dond, 31 Aug 2016 | Read review
“Avoid the south wing (rooms 100-114). Put a thermometer in your refrigerator.”
 of 5 bubbles OldPhatMC, 1 Jan 2016 | Read review
“far enough from road to be quiet no other tips”
 of 5 bubbles 928barryl, 28 Mar 2015 | Read review
“This hotel is far enough off the main highway so that road noise is not a problem.. We had a room on the front of the hotel and it was very quiet.”
 of 5 bubbles 599debras599, 25 Sep 2014 | Read review
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