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Extended Stay America - Boston - Westborough - Connector Road

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Traveller (15)
Room & Suite (9)
Dining (1)
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Overview
  • Excellent13%
  • Very good15%
  • Average15%
  • Poor13%
  • Terrible44%
Travellers talk about
“other guests”(2 reviews)
“esa”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Family Rooms
Kitchenette
Multilingual Staff
Pets Allowed
2 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (65)
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11 - 15 of 65 reviews
Reviewed 31 July 2017

I picked this hotel at the spur of the moment without doing much research. I looked for a cheap place for one night on the road. I should have read the other reviews first. I was put in a smoking room with no interest access....More

Thank CNY-Tripper
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Connector RoadResponded 3 August 2017

Please accept my apologies for the service and odor issues you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We value your feedback and will...More

Reviewed 30 July 2017

The two main factors in selecting this hotel were wifi internet access and breakfast. Both fell short. I cannot believe an "extended stay" hotel would not have a working internet connection, but there was none during my stay. The breakfast was a poor selection of...More

Review collected in partnership with Extended Stay
Thank A1356ZUchrisp
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Connector RoadResponded 1 August 2017

Please accept our sincerest apologies for our hotel not living up to your expectations during your stay. We regret the problem you encountered with the internet connectivity in your guest room. We have followed up with our engineering team to address this issue immediately. We...More

Reviewed 17 July 2017

Half of each floor is designated as smoking. That is a Really Bad idea as smoke permeates the hallways and elevator. If you want to offer smoking rooms then put all the smokers on the 3rd floor and let them enjoy their stay. I don't...More

Review collected in partnership with Extended Stay
1  Thank K9216FZnicholasm
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Connector RoadResponded 18 July 2017

Thanks for being our guest at Extended Stay America - Boston - Westborough - Connector Road. We are pleased you had an overall nice visit. However, we apologize for the smoke odor you and your family experienced while you were here. We have asked our...More

Reviewed 4 July 2017

Nothing fancy but our efficiency unit fit exactly what we needed. Clean. Quiet. Friendly staff. Only problem... lots of people with dogs. Allergic! Pillows could be replaced as they are a bit hard. Other than that no complaints. Would stay again.More

Review collected in partnership with Extended Stay
Thank Patricia C
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Connector RoadResponded 5 July 2017

Patricia, thank you for your stay. We are glad we were able to meet your expectations. We appreciate your observations and have made a note of the same. It was a pleasure having you as our guest, and we hope to see you again soon...More

Reviewed 30 June 2017

Building and grounds look nice, inside looked worn. Room was smoking room, which i did not expect or want, but i guess i didn't notice or was asked. Smelled like musty cigarettes. Room was clean, bathroom clean. Needed a pillow and kitchenette counter top look...More

Review collected in partnership with Extended Stay
Thank Chris L
Response from 00esa, General Manager at Extended Stay America - Boston - Westborough - Connector RoadResponded 1 July 2017

Thank you for evaluating your stay at our hotel. We are pleased to know you had a pleasant stay. However, I am sorry for the issues you experienced while being here and regret the inconvenience it caused. I have shared your concerns with the concerned...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$99 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$99 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (9)
Dining (1)
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Room Tips
"Don't stay in room 230. It's by the door and it was slamming late and again by 6 am. The fridge is so..."
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"Its better to get rooms in the middle, the ones at the end are trash."
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"Don't bother"
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"Rooms on the ground floor are closer to the receptions where you get the towels and utensils."
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