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Extended Stay America - Boston - Westborough - East Main Street

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Extended Stay America - Boston - Westborough - East Main Street
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24 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Saint Albans, Vermont
Reviewed 2 weeks ago

Arrived and was assigned a room that had too few beds, with bedding lieing on the ground and a whiskey bottle on the counter. Oops. Ok, next attempt had enough beds, but no bedding for the pull-out sofa bed. Oops, again. Ok, they brought up bedding. We can get to looking at the room. Spacious and in reasonable condition. Good...

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Helpful?
Thank jordanvt
Newton, Massachusetts
Reviewed 21 October 2016

The hotel is clean and the rooms are spacious, but as with most Extended Stay hotels, do not expect luxuries or even high quality. The rooms seem recently renovated, so bathrooms and kitchenettes are in good shape. If you just need a no frills place to stay in this area, this will serve it's purpose.

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Thank jginbos
Manager_11525, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that you found the accommodations to be spacious and clean. Thank you again for your comments. We hope to see you again in the future.

Sutton, Massachusetts
Reviewed 19 September 2016

The room was clean, but old and dingy. There was a strange smell, and when I informed a staff member she just shrugged. In the bathroom there was a strange wetness from the wall adjacent to the hallway. The walls were so thin I could clearly hear the conversation next door. While the staff were definitely hard working, they seemed...

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Thank Iris201401
North Fort Myers, Florida
Reviewed 18 September 2016 via mobile

Do not stay here! We are traveling with our dog, so our choices are limited. We walked into our room, which was spacious and ok. A kitchenette without even a cup, fork, or glass? Ok, we didn't expect those amenities. What we also did not expect, however, was a garbage can in the kitchenette that had NOT been emptied, and...

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Thank Lynn D
New Jersey
Reviewed 11 September 2016

rooms were brown and green and instead of looking rustic, they looked smoke-stained. i know its an extended stay but i am pretty sure there were people living there using government vouchers and there was a random guy sleeping on the couch when we went into the grab and go breakfast room.... not recommended for female travelers. on the plus...

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Thank Kimberly F
Boston, Massachusetts
Reviewed 11 July 2016

We needed a place to stay for a few nights this summer while we moved to a new home. There aren't many reasonably priced options and we decided to give this hotel a try because it was closest to our home. I had low expectations, and they were met. Bad review after bad review on TripAdvisor--does management make any changes?...

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Helpful?
Thank Melissa P
Manager_11525, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for posting a review of our hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I will be reviewing your comments with our team to ensure your experience is not repeated. We hope to have the opportunity to...

Luna Pier
Reviewed 20 June 2016

My wife and I spent one night here. We only stayed because we had our small dog with us and they allowed him for an additional $10.00. The hotel is very dirty and not maintained in any way. We paid $150.00 per night for a one star hotel. Room included a sitting room, kitchen and bedroom. We believe this hotel...

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1Thank ARTarea51
Manager_11525, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry that your stay with us what not the best. The uncleanliness issue and you dissatisfaction with our grab-and-go breakfast is unacceptable. We will be discussing this with our staff in order to make sure your experience is not repeated. I invite...

Pennsylvania
Reviewed 18 June 2016 via mobile

This was my first stay in a hotel from this brand. It was for a relatively short stay of 4 nights so there was no housekeeping included with the room price we had. The room was well equipped with the kitchen area. The 2 beds were full sized with one pull out sofa bed. We retrieved towels and toilet paper...

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Thank vacationhappy4
Manager_11525, Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for...

New Jersey
Reviewed 31 May 2016 via mobile

I travel a fair amount and am used to this type of accommodation. Going in I was well aware of quality and comfort level. The place is a solid 3 star. My room was clean and the bathroom and shower were clean. The bad was comfortable but I got only 3 pillows and the blanket was cheap. The air conditioning...

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Helpful?
Thank jrman66
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that you had a satisfactory stay overall. Thank you again for posting your review. I do hope that you will return...

Stoke-on-Trent, United Kingdom
Reviewed 17 January 2016

My room was dirt, and I mean dirty. Smoke stained though out although no smoking. My colleague asked for another room as it stank, to which reception sent a bloke with a room spray to de-odourise it. Needless to say it didn't work. There was a black bra left behind the to unit, and the counters stained. I can see...

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Thank m4rcus2001
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - East Main Street, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your room was not to standard upon your arrival. As this hotel’s manager, I can assure you that I have retrained our staff on our cleaning and room inspection procedures to ensure your experience is not repeated. Our team is committed to satisfying...

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Boston - Westborough - East Main Street

Address: 180 E Main St, Westborough, MA 01581-1785 (Formerly Extended Stay Deluxe - Boston - Westborough)
Region: United States > Massachusetts > Westborough
Price Range: $128 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - East Main Street 2.5*
Number of rooms: 85
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Boston - Westborough - East Main Street staff and other travellers.
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Questions? Get answers from Extended Stay America - Boston - Westborough - East Main Street staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel.”
 of 5 bubbles ARTarea51, 20 Jun 2016 | Read review
“Choose another hotel”
 of 5 bubbles m4rcus2001, 17 Jan 2016 | Read review
“3rd floor end room away from Route 9 is quiet”
 of 5 bubbles ophelia_sez, 15 Jan 2016 | Read review
“We were in 230, a long walk from the elevator, very quiet.”
 of 5 bubbles wendyhF6171FR, 26 May 2015 | Read review
“Find another hotel.”
 of 5 bubbles 174rays, 21 Apr 2015 | Read review
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