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Booked this room for three nights. Left after an hour.
The positives: 1) easy access to I-495 and Route 9; 2) good size room (one queen bed, one sofa bed); 3) we arrived early and Ted at the front desk was able to give us...More
2 Thank NicB70
Response from Ted P, Guest Relations Manager at Residence Inn by Marriott Boston WestboroughResponded 18 July 2017
Thank you for your feedback. I hope that my previous e-mail found you. We are truly sorry about your experience. Please feel free to contact me directly if you wish to share further feedback.
The Residence Inn was fine at first. We quickly became aware of how bad things were however, when we had a mouse running around our room, early morning and had an ant infestation (that cost us $100 in thrown away food) within a short timeframe.There...More
2 Thank tablef0r4
Response from Ted P, Guest Relations Manager at Residence Inn by Marriott Boston WestboroughResponded 4 July 2017
I'm sorry to read about your experience. Please accept my apology. If you would like to discuss your experience further please contact me directly.
Staff was great, especially Hannah. Love the rooms. Nice place to stay when you travel for work in Southborough. Free , edible breakfast (edible = learn to eat what others cook for you to survive). I would definitely recommend and very likely will reserve a...More
We like staying in Residence Inn's whenever we travel, if it is possible. This Inn was a little different than most as it is set up similar to a condo complex. The staff were outstanding, very friendly, helpful and accommodating. The infrastructure, such as outside...More
Very nice room, pleasant staff. I had a room that faced the road adjacent to the hotel some some would find it took noisy. It was my backup alarm clock.
Free bottled water at night. Other services were all better than most hotels.
Thank Glen M
Response from Ted P, Guest Relations Manager at Residence Inn by Marriott Boston WestboroughResponded 12 May 2017
Thank you for sharing your experience at out hotel and the Premium One Bedroom Suite. We hope that you will stay with us on your next trip to Westborough.
Ted - AGM