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Quality inn Westfield

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Quality inn Westfield
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80 Reviews from our TripAdvisor Community

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There are newer reviews for Quality inn Westfield
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Showing 79: English reviews
Latrobe, Pennsylvania
Reviewed 2 November 2015

My family of four spent the weekend and was very delighted with this facility. The staff and housekeeping group were very welcoming, courteous and informative. The room, the eating area and hallways were very clean. The hotel even though booked was quite and all the guests we met seemed happy. The water pressure was a bit low but the cleanliness...

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Helpful?
Thank Rick B
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Rick, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide...

Hyannis, Massachusetts
Reviewed 26 October 2015

Checked in Friday. Staying through Monday. Check in went smoothly. Got a first floor room. Somewhat chemical smell in hall but not bad. King size bed. TV. Microwave. Refrigerator. Hair dryer. All worked! Clean! Staff helpful and friendly. Plan to have breakfast again tomorrow then onto next destination. Overall, I'd stay here again.

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Helpful?
1Thank Williamb1975
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Deat Williamb1975, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Dighton, Massachusetts
Reviewed 14 October 2015

Great hotel. Right off highway. Staff is helpful and friendly. Rooms and facility clean and well maintained. Only problem is small parking lot when hotel is full. Breakfast with hot foods, cereal, etc. Small outdoor pool for summer.

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Helpful?
Thank Susan S
bharatbt, Public Relations Manager at Quality inn Westfield, responded to this review

Dear Susan, Thank you for your feedback. We are happy to know that you have enjoyed your stay with us. Yes, our parking spaces are limited when we are fully booked but we do have a back lot for parking. However, most guests prefers the parking in front of the hotel. We look forward in seeing you again on your...

Montrose, Pennsylvania
Reviewed 20 September 2015

I was able to use a coupon out of the travel book, checkin was easy and I even got a trail mix bar because I'm a platinum customer - that was a first. Very clean, quiet, good hot breakfast in the morning and located next to a Wendy's for supper that night.

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Helpful?
1Thank jktran
bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear JKTran, Thank you for your feedback and for choosing Quality Inn. We are happy to know that you have enjoyed your stay with us and the little token to show our appreciation for your brand loyalty. We hope to see you again on your next trip to Westfield, MA. Yours sincerely, Catherine Ooi

Randolph, Massachusetts
Reviewed 13 August 2015

My room was at the end near the pool. Their is a Wendy's next door and a Friendly's across the street. Luckily, I was also able to find a place to buy a bottle of wine down the street. The hotel also had a laundry room, ice machine, and drink vending machine. I stayed on the first floor towards the...

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Helpful?
Thank Susan F
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so happy to hear that you enjoyed your stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...

Orlando, Florida
Reviewed 10 August 2015

The room was comfortable and clean, a refreshing change from many turnpike motels. I was traveling with a pet and charged a fee, however when looking for a place to walk my pet, there were prominent signs forbidding walking pets on the grass. Instead, instructions were to walk them on the "Pet Walk" on the other side of the fence....

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Helpful?
Thank PixelW22
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

To Pixelw22, We are happy that you found our hotel clean and comfortable. I do apoligize for the confusion on our pet area. We are working on creating a better place for people to walk their pets, you could have used anywhere on the backside not just by the dumpster. We have only 4 pet rooms that are at the...

Brandon, Vermont
Reviewed 31 July 2015

"Upon entering our room, we were greeted with a fresh smelling, very clean room. The bed was very, very comfortable and our room was cleaned every day. The continental breakfast was excellent and the staff very courteous and helpful."

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Thank Lesa P
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Lesa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Massachusetts
Reviewed 28 July 2015

I needed a hotel room for the night because I was having plumbing problems at home. The Quality inn was a pleasant surprise, staff were friendly and welcoming. Rooms were nice clean and you have a refrigerator and microwave also. Wendy's next door, friendly's across the street and a gas station/store. Continental breakfast included. My only suggestion would be to...

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Helpful?
Thank Reader0108598
bharatbt, Director of Sales at Quality inn Westfield, responded to this review

Dear Reader, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are going to be replacing the pool and the pool area next year as part of our continuing renovations. Your feedback is very important to us and we can assure you that we will use this information to do...

Reviewed 14 July 2015

First visit here, everything is great, clean rooms, excellent customer service, I would recommend this place for family's and anyone that wants a great place at a reasonable price. My questions were answered and my stay has been delightful.

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Helpful?
Thank Linda J
bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear Linda, Thank you for your feedback on your recent stay with us. We are very happy to know that you have had an enjoyable stay and thank you for such positive feedback. We thank you for your business and we hope to see you again. The pleasure had been all ours to have you with us. yours sincerely, Catherine...

Reviewed 7 July 2015

The hotel was fine, the breakfast was nice. No one mentioned the pet fee - Not when I made the reservation, not when I checked out. Their answer today is that it's written everywhere. Yes, and if I have nothing better to do than read the information on the door, I will be happy to stay with you again. Pet...

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Helpful?
Thank Bridget C
bharatbt, Guest Relations Manager at Quality inn Westfield, responded to this review

Dear Bridget, Thank you for taking the time to complete our online guest survey and for your feedback regarding your recent stay with us. I am sorry to hear that you were not informed about the pet fee which was supposed to be informed at the time of reservation and checking in. I have shared your feedback with management and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quality Inn Westfield Massachusetts conveniently located on route 10/202 off exit 3 on I-90. This Quality in is just minutes away from downtown Westfield and Springfield, and several area attractions including: The Westover Air Force Base, NaiSmith Memorial Basketball Hall of Fame, Eastern States Exposition, Six Flags New England, The Mass Mutual Center, Yankee Candle, and the Holyoke Mall. The Quality Inn is a completely Smoke Free and Pet Friendly perfect for business travelers, families and individuals seeking quiet, clean, and friendly accommodations in Westfield Mass. We invite all our guests to enjoy our complimentary Q breakfast hot and fresh every day. Stay connected with coworkers, friends, or family with our free hi-speed wireless internet, and business center. Or take some time out to relax in our outdoor seasonal pool. Also, be sure to check out our great special offers, and packages. For Corporate and Group rates please contact our Director of Sales for more information. ... more   less 

Additional Information about Quality inn Westfield

Address: 2 Southampton Rd, Westfield, MA 01085 (Formerly Econo Lodge)
Region: United States > Massachusetts > Westfield
Price Range: $101 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality inn Westfield 2.5*
Number of rooms: 57
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Also Known As:
Econo Lodge Westfield
Westfield Econo Lodge
Econolodge Hotel Westfield
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Questions & Answers

Here's what travellers have asked, with answers from Quality inn Westfield staff and other travellers.
1 question
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Westfield, Massachusetts
over a year ago

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Questions? Get answers from Quality inn Westfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor, on parking lot side. Doors open to inner hall way and to outside. Great way to walk dogs and load/unload.”
 of 5 bubbles Williamb1975, 28 Dec 2016 | Read review
“Ask for a room facing the parking lot :)”
 of 5 bubbles BethanyL103, 14 Nov 2016 | Read review
“Rooms on the side away from the parking lot may be quieter as guests depart in the morning.”
 of 5 bubbles DAH1806, 2 Oct 2016 | Read review
“Odd number rooms on first floor open to parking lot. Easy to unload!”
 of 5 bubbles Williamb1975, 25 Oct 2015 | Read review
“Ask for second floor, quiet room in the back. They do overlook the parking lot but are amazing quiet.”
 of 5 bubbles susansL8396AP, 13 Oct 2015 | Read review
5 of 5