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Quality Inn & Suites Worcester

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1 room 2 adults 0 children
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Quality Inn & Suites Worcester
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175 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Reviewed 14 September 2016 via mobile

Sonny was great to work with. The room was clean. Worked for my wife and I..Sonny.. Gave me a list of sights to visit in the Boston area..thankyou. great help and answered my questions ..thanks again..Randy

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Helpful?
Thank Randy B
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Randy B, We appreciate your taking the time to provide feedback regarding your recent stay! Sonny is a great asset to the team and we are delighted to hear that he was able to assist you with some activities in the Boston area. We hope to see you again soon!

Troy, Missouri
Reviewed 12 September 2016

i travel and work nights. finding food so late can be very hard. Sonny the night auditor was more than just a little helpful. with no where open and hours till breakfast, he offered to start breakfast early for me and my coworkers and not even ten minutes latter he brought a plate of sausage and eggs to my room...

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Helpful?
Thank larxa123
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings larxa123, Thank you for kind words about our staff! Sonny is a great asset to our team and I will be sure to pass along the message to him. We look forward to seeing you again soon!

Gainesville, Virginia
Reviewed 10 September 2016

From check in to check out we received excellent customer service. Edwin (listed as "jashc" on the billing) checked us in, gave us a military discount and let us choose which floor we wanted. He also helped us to get the WiFi working. Our room, #115, was nice and clean, with a comfortable bed. The room had a traditional coffee...

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Helpful?
Thank Jolene B
Krista P, Manager at Quality Inn & Suites Worcester, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay with us! We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

Toronto
Reviewed 16 August 2016

Average, clean, nice room. Can't really complain for the price. Breakfast area was small and was pretty messy, someone cleaning up more would be nice. The location was good, very close to shopping and fast food. Would stay again.

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Helpful?
Thank suehutch
Richard W, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings Thank you Suehutch for a great review of our property. We appreciate the positive feedback and we hope to see you again in the very near future. Richard Walker Corporate Revenue Manager Quality Inn Worcester

Reviewed 21 July 2016

This hotel is very run down and needs remodeling badly. The carpets are stained in large areas. The curtains and bedspreads are very old, outdated and worn. The furniture is scratched and slightly broken. There is no elevator, and it is a three story building - carry your luggage. The free breakfast was also poor.

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Helpful?
Thank David G
rwalker_detroit, Manager at Quality Inn & Suites Worcester, responded to this review

Greetings David G: On behalf of the management and staff of the Quality Inn Worcester, I would like to apologize for the severe inconsistencies in service you experienced during your last stay with us. I have gone ahead and shared your comments with our management team and we will review your feedback and react accordingly Regards Richard Walker Corporate Director...

Reviewed 22 June 2016

I have to say that everything was clean and cared about, but the sign for the hotel off the road was rather small and we missed it completely twice...Monday morning there was some sketchy guy looking me over and up and down, when I came through the office, and apparent friend of the front desk person....

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Thank Laura Z
Reviewed 20 June 2016

1. Approached on arrival at about 10:30 pm, by tall, elderly male offering to help with luggage saying he was a veteran and strong and so able to do a good job. For a gratuity, we assumed. On declining and approaching desk clerk, she told us: he was not an employee but a guest, who was drunk and had previously...

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1Thank John M
Hinsdale, Massachusetts
Reviewed 18 June 2016

My two son's and I stayed just one night here because I was having surgery at UMASS Medical the next day. The room was big, full size frig., great tv, air conditioning worked great, quiet area. I saw other reviews complaining about the location and it being "seedy" but it is on a dead end street and very quiet. I...

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1Thank tbvb0709
rwalker_detroit, Corporate Director of Revenue Management at Quality Inn & Suites Worcester, responded to this review

Greetings tbvb0709: On behalf of the management and staff of The Quality Inn and Suites Worcester, I would like to thank you for great review of our property. We appreciate your attention to detail and we hope that we will see you again the next time that you are in Worcester. Richard Walker Director of Revenue Management Global Vision Hotels

Port Orange
Reviewed 22 May 2016

First were the questionable people hang out there. Then I tripped over the carpet that was taped down. Our room had the curtain hanging off on the corner. Bathroom had a pile of dirt behind the door. We had drove for 16 hours so we decided to turn in right away. Well, then began the banging of doors every five...

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1Thank Tootsofdaytona
rwalker_detroit, Corporate Director of Revenue Management at Quality Inn & Suites Worcester, responded to this review

Greetings Tootsofdaytona: Thank you for the great comment regarding our bedding. I have gone ahead and shared your concerns with management and ownership and we ill ensure that the proper follow up is done. Richard Walker Director of Revenue Management Global Vision Hotels

Reviewed 20 May 2016

I usually stay at Marriott but the people I'm traveling with picked here. They are my ride so here I am. I didn't have high expectations for this place. I go to get into the shower and I don't have wash cloths or a shower curtain. So I call the front desk. Try, but the phone doesn't work. So I...

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Helpful?
Thank Hollie P
rwalker_detroit, Corporate Director Of Revenue Management at Quality Inn & Suites Worcester, responded to this review

Greetings Hollie P: Thank you for your great comments regarding our friendly staff. I have gone ahead and shared your comments regrding room conditioning and we will ensure every effort is taken to correct this issue. WE look forward to your patronage in the future. Richard Walker Director of Revenue Management Global Vision Hotels

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Amenities

Highlights
  • Free Parking
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to Quality Inn & Suites WorcesterCountry Charm City Convenience The Quality Inn and Suites is the perfect destination for business and leisure travelers visiting the many business, educational, entertainment and recreation venues of central Massachusetts.Offering easy access to the DCU Center, UMASS Medical Center, government and military installations, and downtown cultural attractions, the Quality Inn and Suites, Worcester is the ideal choice for all your business or leisure travel needs.Choose from our comfortable hotel rooms or spacious well furnished suites with full size kitchens and appliances, and then let our enthusiastic and knowledgeable staff ensure your comfort ... more   less 

Additional Information about Quality Inn & Suites Worcester

Address: 50 Oriol Drive, Worcester, MA 01605
Region: United States > Massachusetts > Worcester
Price Range: $145 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Worcester 2.5*
Number of rooms: 49
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Also Known As:
Quality Inn And Suites Worcester
Quality Inn & Suites Worcester Hotel Worcester
Quality Inn Worcester
Quality Inn Hotel Worcester
Worcester Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Worcester staff and other travellers.
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London, United Kingdom
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over a year ago
Nashua, United States

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Questions? Get answers from Quality Inn & Suites Worcester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away fron this hotel”
pelletiergilles, 24 Apr 2017 | Read review
“Go to another hotel”
travelingprofMedford, 28 Feb 2017 | Read review
“Get down to breakfast early for the fresh made pancakes!”
MariosDaddy, 17 Nov 2016 | Read review
“Don't get the room next to the laundry room - very noisy.”
davidgE9464MJ, 21 Jul 2016 | Read review
“If you are a smoker, ask for a room near an exit. If you have kids ask for a room at that end.”
tbvb0709, 18 Jun 2016 | Read review
5 of 5