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Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel

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6910 Whitmore Lake Road, Brighton, MI 48116-8551
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US$104
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Traveller (7)
Room & Suite (14)
Dining (10)

About

#6 of 7 hotels in Brighton
Location
Cleanliness
Service
Value
When you stay at our Holiday Inn Express & Suites Brighton South - US 23 hotel, downtown Brighton is just minutes away. Explore the city and discover fabulous shopping, dining, and entertainment. Getting here is fast and convenient, too! The hotel is centrally located between Detroit, Ann Arbor, Flint and Lansing, and we are just off US-23. Leisure guests are glad that Green Oak Village Place Mall is just a half-mile from our property. Hotel guests also enjoy visiting Huron Meadows Metropark, which has a variety of recreational activities to keep the family busy all day. A number of great restaurants, such as Olive Garden, TGI Fridays, Buffalo Wild Wings, and Salsaritas are close to our hotel. Coming to Brighton, MI on business? Holiday Inn Express & Suites Brighton South - US 23 hotel offers a business center with copy and print services. Additionally, free high-speed internet access is available throughout our hotel, allowing you to stay in touch with the office easily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Bar / lounge
Breakfast available
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Safe
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
43Reviews0Q+A7Room tips
Traveller rating
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Jamie watss wrote a review Oct 2022
1 contribution
Staff is polite and professional. Super clean room and lavatory. , Housekeeping Executive is one hard working woman super professional and very polite! Breakfast is ok could be a better selection…but all in all GREAT STAY! Highly recommend!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dale T wrote a review Sep 2022
Brighton, Michigan148 contributions39 helpful votes
I'm writing this well after the fact, but want to address some of the poor reviews that have been posted. Granted, I have not been back since Oct. of 2021, but then they were first rate! I had a very stressful situation arise and needed a room for two nights and was accommodated very well by the staff at the Brighton South -US 23 location. My situation even got a bit worse and the GM, stepped up and helped me immensely! She was friendly and understanding and helped me out of a tight jam. I can't fully express how much her help meant to me; she was a lifesaver! I had stayed here once before due to a power outage at home and they were very accommodating then, too. The rooms are nice, the hotel is very clean and presentable as are the grounds. The breakfasts are first rate! This stay I needed a few things at check-in, and the night clerk was also very helpful and friendly, I wish I had made note of her name; she deserves thanks, too. There is a great variety of food in the "store" in case you need it (I did). I can't say enough good about this hotel and the people who run it, especially Laura Jackson. I would recommend it to anyone needing a nice, clean and comfortable room.
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Date of stay: October 2021
Value
Cleanliness
Service
Room Tip: If they are available, get a room away from the freeway.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christine B wrote a review Aug 2022
Chillicothe, Ohio46 contributions15 helpful votes
I'm done with the IHG Brand! Arrived to frustrated staff after 6 pm. They gave me a room I had reserved and when I opened the door, the room was totally trashed. Took them another 30 mins to find any clean room, even much smaller than my originally reserved room. They apologized and stated they only had 2 housekeepers left on staff. Observed the manager and the other front desk staff folding towels. My reassigned room appeared to have clean sheets that were clearly hastily placed on the bed. There were horrible stains on the chair and carpet. Bathroom barely clean. I only sat on the bed. Left immediately the next AM and did not stay for second night as planned. It took a call to management before they would correct my bill. Hilton and Marriott from new on.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Responded 19 Oct 2022
Hi Christine B, We are grateful that you gave us the chance to host you and that you took the time to write a review for us! We make every effort to ensure that our guests have a good time and are comfortable during their stay. I'm sorry we missed the mark on this occasion. To avoid a repeat of this situation, I went ahead and informed hotel management of your concerns for immediate action. I also sent you a private message to follow up and obtain more details. I hope you will consider staying with us again when you travel back to the area! Best, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kcianfichi wrote a review Jul 2022
Chicago, Illinois4 contributions3 helpful votes
I have never in all my years of traveling, seen such a poorly run hotel. After driving 10 hours we arrived at 10:30 pm with our dogs. We found this hotel online on Travelocity, filtered for pets, and this property came up. So we called Reservations, asked about pet policy to confirm, and we were told the hotel accepts pets. Well, they don’t. We had to wait an hour while they called their manager, who never answered his phone. Meanwhile, the two women working the front desk were not empowered to make a decision. They also refused to give us a refund. We are senior citizens on a fixed income and a tight budget for this trip. Consequently, we are sleeping in our car at a truck stop. What a rotten experience. Just rotten. Poor, poor management. Perhaps you should hire a night manager or empower someone else to make decisions.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mel wrote a review Jun 2022
1 contribution
Horrible experience. Called twice prior to arrival to confirm adjoining rooms, arrive only to find out not a option. Son and his families room was dirty, door malfunctioned locked out for hours. Pool broke. MANAGER unconcerned! Warning!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John M. S wrote a review Jan 2022
1 contribution
I can’t say this stay was completely horrible, it wasn’t. Housekeeping was phenomenal, breakfast and the young attendant went above and beyond to make our morning and meal special. Anything we needed, she had in the back and gladly grabbed for us with a smile! Never got her name because staff doesn’t wear name tags. The rooms are spacious and cozy, beds are comfy, room service was very helpful with towels and trash. The horrible part of this stay was the check in process and overall front desk service. Front Desk staff was a young blonde girl who was more focused with her cell phone than our check in. Not sure if she was new with little to no training, didn’t want to be there, or was sick, tired or all of the above but needless to say the whole demeanor of the front desk girl was off. Love staying at this property. Lots of new faces, some old. Great property and staff but maybe hire some new friendly front desk staff!
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Responded 22 Jan 2022
Hi johnsD3621BU, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. It is a disappointing setback that we missed the mark in ensuring the level of satisfaction and convenience every guest should expect from an IHG Hotels & Resorts property. I am sorry for the unpleasant check-in experience and our staff's lack of concern. We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. We always challenge ourselves to be better and look forward to having the opportunity to restore your confidence. Best Regards, Alice P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J S wrote a review Dec 2021
1 contribution
Way to make me feel like I’m at my home away from home, from check inn to my stay he always had a smile and told me “have a blessed day” we talked and I told him I was Christian and he said he was catholic and I asked why he says that to everyone, his response “cause everyone needs to have a blessed day, may not be a great day but it can be blessed”. Very attentive to guest satisfaction, my wife like how other holiday inns had cheese muffins and other types. We have stayed there a long time and we remember Laura and she was amazing but this guy had those muffins within a week and it was just an above and beyond stay towards the end. He said “if it’s IHG approved, I’ll have them next week” just impressed to stay at a hotel and be treated like royalty. James, you were so nice and we can’t wait to come back. Good luck and you have “A Blessed Day”.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tom L wrote a review Aug 2021
Lansing, Michigan53 contributions29 helpful votes
I ended up choosing a 4 and I was trying to go between a 4 and a 5. It would probably be a 4.5. but definitely wasn't cheap, so I'll put it at a 4. It was clean and we liked it here. It has a pool without hot tub, and great breakfast options. We would definitely stay here again.
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Date of stay: August 2021
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rob B wrote a review Aug 2021
Palmyra, Pennsylvania23 contributions7 helpful votes
We often choose Holiday Inn Express hotels when we travel because we love the cinnamon rolls! We have been IHG members for years. For this trip, we booked through Hotels.com. When we arrived late at night, the parking lot was completely empty....and then we realized the parking lot had just been sealed (no big deal) - there was adjacent parking available. When we tried to check-in, the somewhat disinterested and disheveled person working the front desk said their computer systems were down and they couldn't verify our reservation - despite us having the emails from Hotels.com and the reservation confirmation numbers. He suggested that we call Hotels.com (not sure what Hotels.com was going to do...they already did their part and it was the hotel with the computer issue). In any event, we managed to fill out a form to guarantee the reservation and check-in. The next morning when checking out to continue on our way, we stopped at the front desk and they assured us that the reservation/payment would be resolved. When I got home from our trip a week later, we've found that the hotel has double billed our stay. Multiple attempts to resolve the issue directly with the hotel have gone unanswered. I will contact my credit card company to have the charges removed. DO NOT STAY AT THIS HOTEL.
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Date of stay: August 2021
Rooms
Cleanliness
Service
Room Tip: Do not stay here - choose a room at another hotel. Even the YMCA would be better.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Responded 25 Nov 2021
Dear Rob B, I appreciate you for sharing your review about your recent stay, and thank you for being one of our IHG Rewards members. I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize that you were billed twice. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dayvid Webb wrote a review Apr 2021
West Bloomfield, Michigan1 contribution
I came in for a weekend stay passing thru for business. I love the room set up and how clean they were. I enjoyed breakfast even though it was simple I still rate it 8/10 for breakfast. Considering we’re in a middle of the pandemic this hotel is trying! I didn’t feel like anything was unattended to in my rooms with cleanliness! Whoever cleans these rooms, halls and general areas does a beautiful job. The man who checked me in upon my arrival definitely needed a shower and deodorant! I felt bad. Sometimes people can’t help it you know..Most time its very controllable. Extremely nice guy, very nice staff, great accommodations. Recommend.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
Responded 2 May 2021
Hi dayviddwebb, Thank you for taking the time to share your thoughts and experience with our hotel. I am happy to know that you had an overall pleasant hotel experience. Your positive remarks on the measures we have introduced as a result of Covid-19 are appreciated. It's good to note you found our cleanliness standards, dining experience, and check-in service to be excellent. Impeccable services and accommodations are what we endeavor to provide. Your feedback about the importance of maintaining personal hygiene in the workplace is also appreciated and will open doors for correction. I have forwarded your remarks to the involved department for review as it does contribute to a healthy workforce. Again, it is refreshing to read that we positively affected your stay. We would cherish another moment to host your next visit when you are in the area again. Warmest regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$119 - US$150 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganBrighton
NUMBER OF ROOMS
106
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HOLIDAY INN EXPRESS & SUITES BRIGHTON SOUTH - US 23, AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 42 Photos (MI) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
What are some of the property amenities at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Conveniently located restaurants include Olive Garden Italian Kitchen, Salsarita's Fresh Mexican Grill, and Joe Kools.
Are there opportunities to exercise at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.