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Holiday Inn Express Detroit - Downtown

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Traveller (92)
Room & Suite (62)
Dining (10)
Overview
  • Excellent24%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (576)
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All reviewsstayed at the holiday innvalet parkingpeople moverbig citycomerica parktigers gamefree breakfastcobo centerfridge and microwavevalet staffbreakfast staffjoe louis arenared wings gameshuttle servicehiedowntownconcert
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11 - 15 of 555 reviews
Reviewed 5 February 2018

I understand when you leave items behind, it’s on you. Frustrating when I call within a few hours of leaving and specifically remembering what I left behind and where, to not get a call back. Called about 6-7 times over the next 2 weeks to...More

Thank casbas08
Response from HolidayInnDetroit, Social Media Coordinator at Holiday Inn Express Detroit - DowntownResponded 9 February 2018

Thank you for sharing your experience. I would like to truly apologize for this unusual incident that occurred during your stay with us. Unfortunately our housekeeping department could not locate your pants. Please know that we always strive to provide our guest with the best...More

Reviewed 30 January 2018 via mobile

I’ve been traveling a lot lately and my experience with the HIE line of hotels has been hit or miss. This is an option if you’re looking to save money. Breakfast options/quality was underwhelming. Not the dirtiest hotel I’ve visited. 3/5 stars because some would...More

Thank CELapadat
Response from HolidayInnDetroit, other at Holiday Inn Express Detroit - DowntownResponded 31 January 2018

Thank you for sharing your feedback. Please know that we give the utmost importance to our guest feedback as it helps us improve the quality of service we offer to our guest. We always strive to provide our guest with the most affordable and comfortable...More

Reviewed 22 January 2018 via mobile

The hotel needs some help. The automatic doors malfunction. The elevators don’t work well. Paint is peeling, water leaks are evident, you get it. But the staff that worked there was very nice and kind.

Thank sharona0814
Response from HolidayInnDetroit, other at Holiday Inn Express Detroit - DowntownResponded 25 January 2018

Thank you for staying with us. Our staff greatly appreciates your kind feedback. Please know that we are in the process of refreshing the hotel.We hope to have the opportunity of welcoming you back again.

Reviewed 20 January 2018 via mobile

This hotel was dirty- the walls, the carpet and the shower head was covered in black mold. The front door usually wasn’t working, keys to the rooms didn’t work, my hotel door was extremely hard to open and had to be slammed shut. There was...More

Thank Julia M
Response from HolidayInnDetroit, Social Media Coordinator at Holiday Inn Express Detroit - DowntownResponded 22 January 2018

Hi Julia M Thank you for sharing your feedback. I would like to truly apologize that your stay with us was less than satisfying. Please know that we take hotel cleanliness and hygiene very seriously. Unfortunately your stay with us did not reflect that. We...More

Reviewed 12 December 2017

We chose to stay a week at this hotel and moved out after one day. Elevator broke, that bothered us but the hotel was run down and dirty. I had another trip planned for this December for a week but cancelled based on the stay...More

1  Thank G2746CYmichaels
Response from HolidayInnDetroit, Social Media Coordinator at Holiday Inn Express Detroit - DowntownResponded 13 December 2017

Thank you for staying with us. Please know that we give the utmost importance to our guest feedback as it helps us improve the quality of service that we offer to each guest. We hope to have the opportunity of welcoming you back again. Ebone'...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Heated pool
Indoor pool
Details
Price range
US$144 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$144 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (92)
Room & Suite (62)
Dining (10)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
r0ngarland
13 May 2017|
AnswerShow all 5 answers
Response from HolidayInnDetroit | Property representative |
No, we do not offer transportation from the airport to the hotel but there are various third party transportation options such as Ride Skoot.
0
Votes
Juanita R
12 January 2017|
AnswerShow all 2 answers
Response from HolidayInnDetroit | Property representative |
Hi Juanita Unfortunately, we no longer offer the shuttle service. However we are in walking distance of the Joe Louis Arena. It's between a 10-15 minute walk. If walking is not an option, we are located 2 minutes from the... More
0
Votes
O689SHkevinn
7 January 2017|
Answer
Response from Maria W | Reviewed this property |
I do not know for sure if they fo. However, given its location, I would highly doubtrained it.
0
Votes
Room Tips
"Go across the street and stay at the Westin."
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"I would stay at the Marriott or Courtyard by Marriott"
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"Mid range room but they charge luxury rates/terrible customer service"
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"Away from street which might be near impossible."
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