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Crowne Plaza Detroit Downtown Riverfront

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#10 of 33 Hotels in Detroit
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Crowne Plaza Detroit Downtown Riverfront
Crowne Plaza Detroit Downtown Riverfront
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746 Reviews from our TripAdvisor Community

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Showing 720: English reviews
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Warren, Vermont
Reviewed 4 days ago NEW

The staff at the Crowne is TOP NOTCH! We planned a 21st birthday party for our daughter and a room full of her closest college friends. They were at 100% capacity but they treated us like we were the only guests in the hotel! The staff (Tiffany and Erica at the desk) and the porters (Terrance and Collin) ran their...

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Helpful?
Thank tmkout13
Holland, Michigan
Reviewed 6 days ago NEWvia mobile

Room really needed an update, sink was falling apart, stains on the sheets they never even changed the time on the clock !! Not happy even worse we got our car from valet and when we got home noticed it was damaged on the side !! Never again will we stay there !! Don't recommend to no one

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Helpful?
Thank Mo2435
Jennifer D, Front Office Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, ERICA K FRONT OFFICE SUPERVISOR

Reviewed 1 week ago

Stayed here 3-16-17 for a conference right across the street at Cobo. I was charged $30 for parking but did not have access to my vehicle because they were out of room and had to put my car in an overnight lot. I said I could get it in the case of an absolute emergency! I had inquired about leaving...

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Thank Kim F
Youngstown, Ohio
Reviewed 1 week ago

Attended the Horizon League Motor City Madness on March 3rd thru the 7th. We were greeted by a helpful and attentive staff. A particular gentleman named Marshal, who was the ambassador, provided us with preferred eating establishments, directions on how to use the People Mover and a number of other helpful travel hints that made for a pleasant stay.

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Thank car0lyn1943
Reviewed 1 week ago via mobile

Great hotel very accommodating. Close to Joe Louis arena and Cobo hall. A short Uber ride to the MGM casino. We will always stay here in the future. Hotel is clean. And a very nice staff. The suites are worth the upcharge if you want to stay for a couple of days

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Helpful?
Thank Lewy169
Jennifer D, Front Office Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Erica Kimbrough Front Office Supervisor

Reviewed 1 week ago via mobile

Visited Detroit for Horizon League basketball championships. We were welcomed by the friendliest porter named Willie. Really helped to make our 5 days enjoyable. Room was upgraded to a 2 room suite overlooking river and Cobo Center. Efficient elevators and helpful staff in every location throughout the hotel. Bed had a very soft and thick bedpad which helped with a...

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Thank geinogang
Reviewed 2 weeks ago via mobile

We booked 4 king suites 6 months in advance. Not only did we have to wait 3+ hours past the 3pm check in, we were told there were NO King suites available. They put us in a Standard room, but still charged us a King suite rate. They had boiler issues which made hot water non existent. With our booking,...

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Thank KDN993
Michigan
Reviewed 2 weeks ago

We arrived on Friday afternoon to find a long line for check in (not uncommon for Detroit with Wings game and conferences are going on). The bell hop moved us to another line which only had one front desk attendant vs. two attendants in the line we were previously in. So we stood in line and watched people we were...

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Thank AndgeCroz
Kentucky
Reviewed 2 weeks ago

I stayed at Crowne Plaza downtown Detroit March 7th - March 10th for a conference. The first young lady I interacted with about 2:50 pm on March 7th behaved as if I was bothering her by checking in! She gave me a room on a low floor & was very short and sarcastic with me. Later that day, I noticed...

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Thank breaun
Plymouth, Michigan
Reviewed 2 weeks ago

I have stayed at this hotel on numerous occasions in the past because of it's logistics to the downtown area. I used to love staying here because of the friendly people and the establishment. However, my most recent stay was a poor one and I may not return. It took over one hour to check in because the front desk...

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Helpful?
Thank panizz0

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Crowne Plaza Detroit Downtown Riverfront

Address: 2 Washington Blvd, Detroit, MI 48226-4421 (Formerly Crowne Plaza Detroit Convention Center)
Region: United States > Michigan > Detroit
Price Range: $238 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Detroit Downtown Riverfront 3.5*
Number of rooms: 367
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Hotel Style:
#3 Green Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Detroit Downtown Riverfront staff and other travellers.
32 questions
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Questions? Get answers from Crowne Plaza Detroit Downtown Riverfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have more than 2 guests in a room check for a double sink and a larger bathroom. Some bathrooms are very small.”
  • View of the Rencen
  • Double room
 of 5 bubbles tmkout13, 23 Mar 2017 | Read review
“We faced the Cobo Hall that has a bright neon sign going all night.”
 of 5 bubbles kimf878, 19 Mar 2017 | Read review
“Higher rooms are better and those not facing the south (Cobo Center lighted sign lights up the room)”
 of 5 bubbles AndgeCroz, 13 Mar 2017 | Read review
“Request a high floor facing Canada.”
 of 5 bubbles breaun, 13 Mar 2017 | Read review
“Higher floor rooms are quieter.”
 of 5 bubbles panizz0, 11 Mar 2017 | Read review
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