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The Westin Book Cadillac Detroit

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The Westin Book Cadillac Detroit
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1,191 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
Chatham, Canada
Reviewed 30 April 2015

The hotel is situated in a good located. Close to lost of restaurants and attractions within the city. Clean and spacious rooms. Restaurants within the hotel are decent, yet slightly pricey. Good security system, room key needed to operate elevator. All in all a great place to stay & I will return.

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Helpful?
Thank Missktparks
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing and for staying with us. I am glad you enjoyed your stay and recognize the extra care we place on the welfare and security of our guests. We look forward to your next visit. - Susan L., Executive Assistant

Whitmore Lake, Michigan
Reviewed 28 April 2015

Beautiful room, fantastically comfortable bed. Staff was exceptionally friendly and helpful. Only downside was our room faced out to other rooms so we didn't have the great view that we were hoping for. All-in-all we had a wonderfully relaxing stay at the Book Cadillac and loved that it was close to so many things to walk to.

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Helpful?
Thank Annie Z
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for choosing the Westin and for taking the time to share your review. I am sorry you did not enjoy your view. During your next visit, please request or book a Deluxe or Premium room to enjoy a city view. I am glad that our staff helped provide a friendly welcome for you and hope you are able...

Brussels
Reviewed 27 April 2015

this hotel is situated in the center of Detroit in a prestigious building. valet service; lobby on the second floor, staff friendly. rooms are spacious, quiet, very nice bed !!!, spacious bathroom, clean, TV ok. Stayed on the clubfloor. Club below usual level in comparable hotels ( Intercontinental, Hyatt), certainly in other parts of the world ( Asia). Clublounge closed...

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Helpful?
1Thank Traveller123Brussels
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing and for sharing such a kind review of our hotel. We are proud to be in the heart of Detroit and to offer easy access to many of the city's amenities. I am sorry the club was closed during your stay - our operating hours recently changed and you will be able to enjoy our club...

Chicago, Illinois
Reviewed 27 April 2015 via mobile

I booked a room here for Sat Apr 25 to celebrate my boyfriend's birthday surprise (I got us Tigers tickets and a reservation at ROAST). I'm originally from the area, but have lived in Chicago for many years (traitor, I know...). I could not believe how much downtown has changed. It was amazing, I felt like a tourist in my...

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Helpful?
2Thank Piggottk
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am so glad you had the chance to enjoy a visit to your hometown and were able to make the Westin a part of that visit! We are fortunate to be in the heart of Detroit, with easy access to many entertainment and dining options. I appreciate you sharing some of the opportunities you encountered but am happy to...

Windsor, Canada
Reviewed 27 April 2015 via mobile

The Westin Book Cadillac is a beautiful historic building in downtown Detroit close to many festivities and key locations - baseball, hockey, football, waterfront, Cobo, etc. Upon arrival I parked the car at valet and mentioned I was going to be checking in - give me 5-10 minutes I said. I grabbed my bags, went up the escalator to the...

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1Thank CardoBrit
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am glad that you were able to stay with us and enjoy your visit to Detroit. I am sorry there you faced some delays with valet and encountered noise from other guests, and appreciate your understanding. We strive to make our guests comfortable, and I hope to be able to improve your next stay with us. Please let me...

Grand Rapids
Reviewed 26 April 2015

My husband and I stayed here when we went to a Tigers game last weekend. Check in was 3:00, but they checked us in early at noon. We were so impressed with the cleanliness of our room, the lobby, the restaraunts... everything! We had a king standard room. The bathroom was much larger than your standard bathroom. The bed was...

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Helpful?
Thank Joysoftravel5
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing such a thoughtful review! I am so glad you enjoyed your stay with us. Our housekeeping team, in particular, takes great pride in providing a clean and comfortable visit for our guests, and our whole team strives to provide friendly service at every encounter. We look forward to your next visit. - Susan L., Executive Assistant

Reviewed 25 April 2015

The layout of the building is little odd but that's to be expected in an old building that's been restored and adapted to modern hotel amenities. I had a king executive suite on the tenth floor for my five night stay. I was in town for meetings for an event. Staff are very friendly and genuinely seem interested in creating...

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Helpful?
Thank Paul A
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing and for staying with us. I am glad that your overall experience with us was positive. We pride ourselves on providing great service and a comfortable stay away from home for our guests. I am sorry that there were some disruptions to your stay but hope they will not keep you from joining us again. -...

USA
Reviewed 25 April 2015

I was there for the World Congress which is held at the COBO Center every year. I made a reservation two months in advance. When I got there at 11:00 pm I walked inside and the reservation front was on the second floor. After we found the small desk, it was vacant we waited for 15 minutes before someone showed...

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Helpful?
Thank prof002
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am sorry that your experience with us did not live up to your expectations or to the high level of service and satisfaction our guests have come to count on. If you would care to discuss your concerns further please contact me at the hotel directly (313.442.1600) - Susan L, Executive Assistant

New York City, New York
Reviewed 23 April 2015

Hotel is well located in downtown Detroit. It felt very 1940s, large, spooky, sort of empty. Lobby is confusing. Staff are friendly. Concierge has some issue with newer bars and restaurants that compete with Roast. Room was clean, large. Towels were few. We asked for more from housekeeping, twice, once by phone once by note. This was never honored.

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1Thank Phil M
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing and for staying with us. I am glad you found our staff friendly and am sorry that some of our other amenities were not to your satisfaction. I do hope you give us the chance to provide the service and experience on which we pride ourselves. - Susan L., Executive Assistant

Byron Center, Michigan
Reviewed 22 April 2015

We got this hotel after chooing a 4 star hotel in downtown Detroit via Hotwire. Saved money off the hotel's published price. When we walked in we knew we got a nice hotel! Very clean & "fancy". Our 'traditional' room was enormous & the bathroom was the size of a small hotel room! The beds were heavenly like they promote....

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1Thank Greg-Amy D
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am so glad that Hotwire led you to our hotel and that you enjoyed your stay with us! Thank you for taking the time to write a review. I am glad that you were able to enjoy several of our amenities like our signature Heavenly Bed and some of our dining options, including the Motor Bar and WBC Coffee....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
24Grille
24Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Book Cadillac returns legendary style and glamour to Detroit hotels. The historic Book Cadillac Detroit Hotel has been restored to its original splendor to reclaim its position as Detroit's premier hotel and social gathering destination. The luxury hotel also features more than 60 residences on the upper floors and some of the Midwest's most dramatic public event spaces. You would have to see the property to truly understand its significance. Now included in the National Register of Historic Places, the Italian Renaissance-style hotel, built by Detroit's famous Book brothers, was the tallest building in Detroit and the tallest hotel in the world at its completion in 1924. ... more   less 

Additional Information about The Westin Book Cadillac Detroit

Address: 1114 Washington Blvd., Detroit, MI 48226
Region: United States > Michigan > Detroit
Price Range: $260 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Book Cadillac Detroit 4*
Number of rooms: 455
Reservation Options:
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Also Known As:
The Westin Book Cadillac Detroit Hotel Detroit
Westin Detroit
Hotel Style:
#4 Luxury Hotel in Detroit
#4 Romantic Hotel in Detroit
#6 Business Hotel in Detroit
#8 Family Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Book Cadillac Detroit staff and other travellers.
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Questions? Get answers from The Westin Book Cadillac Detroit staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view. Unless this isn't important to you.”
 of 5 bubbles envisagestar, 20 Feb 2017 | Read review
“Go to another hotel.”
 of 5 bubbles 356C, 14 Jan 2017 | Read review
“Some rooms are considerably smaller than others.”
 of 5 bubbles Karacpage, 5 Jan 2017 | Read review
“Rooms closer to the elevator are in the middle of the hotel and appear to have better views.”
 of 5 bubbles hj2014, 4 Jan 2017 | Read review
“rooms are noisy- pipes and doors”
 of 5 bubbles businessmom1, 2 Jan 2017 | Read review
5 of 5