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The Westin Detroit Metropolitan Airport

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The Westin Detroit Metropolitan Airport
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1,338 Reviews from our TripAdvisor Community

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Showing 1,296: English reviews
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Jackson, Mississippi
Reviewed yesterday NEWvia mobile

This was my first time staying at a hotel that is connected to an airport. I had a view of airplanes at gates! I was concerned about noise being that close but I didn't hear a thing. The room was modern. It was really nice but I was there for such a short time so I didn't get to enjoy...

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Helpful?
Thank JacksonJaye
Parkland, FL
Reviewed 5 days ago NEW

We unexpectedly had to stay at the Detroit Airport from 10pm-7:30am. We wanted to sleep and shower, so we booked this very reasonably priced room at the Westin. Wow, we were surprised! The room size and appointments were fabulous! We just came from New York and had been staying in a 5-star hotel for 5 days, so we were preparing...

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Helpful?
Thank Lynn F
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for taking a moment to provide your feedback and we truly appreciate having you with us. So glad to hear that you were able to experience the incredible convenience, style and overall experience within the hotel and direct access into the terminal. Certainly sorry to hear that we did not exceed with Room Service and please...

Hampstead, United States
Reviewed 6 days ago NEW

Pro's: 1) Super comfortable bed; great gym/fitness center 2) Environmentally friendly choice to opt out of daily room service with a daily reward of extra points or a $5 credit at participating stores (no list provided...) Con's: 1) Restaurant EXTREMELY over priced. A co-worker and I ate there the first evening. A chicken sandwich and a cheeseburger: $34!!! The burger...

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Helpful?
Thank Joseph R
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, First and foremost, thank you for being with us and truly appreciate your effort to provide such feedback. I'm glad you were able to experience our restaurant, of which we continuously monitor and review our value statement and gauge pricing competitively with the numerous restaurants, within the terminal. Very happy to confirm and pass along that in terms...

Madison Heights, Michigan
Reviewed 6 days ago NEWvia mobile

Stayed here for 1 night, prior to flying to San Diego. Top notch service at check in, went very smooth. The room was very nice, and clean. The bed was a king and extremely comfortable. Room came with an in room safe, and mini refrigerator. The pool, and hot tub area was very nice, and spotless as well. The temperature...

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Helpful?
Thank Pete S
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you so much for taking a moment to provide your feedback. Wonderful to understand that your experience was restful. Look forward to welcome you back in the future and thank you again for choosing our property. Stay well, John R.

Dolores, Colorado
Reviewed 1 week ago

They were very accommodating, excellent place to stay if you are flying out of Detroit. Their van leaves the motel every 15 minutes to the airline terminals. The motel was very clean and the staff were very nice.

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Helpful?
Thank kentkama52
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for choosing us and appreciate your efforts to provide this feedback. Glad you were able to experience the airport shuttle, of which is extremely convenient running 24/7 on a consistent and regular basis from our Front Door. Stay well, John R.

Lexington, Kentucky
Reviewed 2 weeks ago

The Westin is convenient in the extreme --- it is right in the McNamara terminal. The hotel meets the main requirements of an airport hotel. The rooms are comfortable and QUIET. The blackout shades work and food is available 24 hours. Prices are reasonable as well. The hotel is getting a little long in the tooth and is supposedly going...

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Helpful?
Thank MARKL55_55
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for taking a moment to provide your feedback and thrilled to have the opportunity to serve you. Wonderful to hear you were able to enjoy the many conveniences we offer and hoping your stay was both productive and renewing. We're excited to be commencing on a complete 3 phase refurbishment of the hotel, beginning in April...

Wisconsin
Reviewed 2 weeks ago

The convenience can't be beat. If you are carrying on you can access the Delta concourse directly through the hotel's dedicated TSA screening area. Even if you have to check bags it is a breeze -- a short walk and elevator ride all indoors. The rooms are very nice. The restaurant and bar are among the better for hotels. Try...

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Helpful?
Thank DRLand
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for choosing us for your important travel needs and appreciate your time in providing this feedback. Wonderful to understand that you were able to experience our Food and Beverage offerings and the wonderful style of service and fare that we can offer. Stay well, John R.

Memphis, Tennessee
Reviewed 2 weeks ago via mobile

Everything you would expect from a Westin. Only complaint WiFi was slow as molasses and housekeeping overlooked a washcloth hanging from a shower rack. The misses were offset by the in terminal location with a dedicated TSA checkpoint

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Helpful?
Thank newtomemphis
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for taking a moment to provide this valuable feedback and allowing us to serve you. Please know we will continue to work with our associates on the many aspects of attention to detail, of which we truly pride ourselves on. Thank you again and hope to welcome you back in the future. Stay well, John R.

Braintree, United Kingdom
Reviewed 3 weeks ago

Great hotel attached to the airport. Of course, you wouldn't want to stay here for a week but for a layover it can't be beaten. The restaurant/breakfast area in the Atrium is great and the rooms are comfortable and high quality. I used the pool this time around and whilst not very large and not very impressive it serves its...

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Helpful?
Thank Fatworm
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, Thank you for choosing our property and taking the time to provide this valuable feedback. We're thrilled that you were able to experience our restaurant and ultimately enjoy the relaxation and renewal that our property can offer. Thank you again and we hope to have the opportunity to serve you in the future. John R.

Sterling Hts. Mi.
Reviewed 3 weeks ago

We decided to spurge and spend more than double than the surrounding airport hotels because of their "soundproof" windows.What a gross misrepresentation. We didn't get to sleep until midnight (usually asleep by 9pm) because of the airplane noise outside our window. We arose at 5am to catch our early flight exhausted. My complaints to the property manager and even Starwood...

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Helpful?
Thank Paul C
John R, General Manager at The Westin Detroit Metropolitan Airport, responded to this review

Dear Guest, As always, we're thrilled to have had the opportunity to serve you and we do thank you for providing your feedback. While we remain sensitive to this type of experience, this is certainly not an opportunity that are guests communicate at any time over our history. We are fortunate to have a window product that was engineered and...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 

Additional Information about The Westin Detroit Metropolitan Airport

Address: 2501 Worldgateway Place, Detroit, MI 48242
Region: United States > Michigan > Detroit
Price Range: $252 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin
Hotel Style:
#1 Green Hotel in Detroit
#2 Family Hotel in Detroit
#2 Luxury Hotel in Detroit
#3 Romantic Hotel in Detroit
#3 Business Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Detroit Metropolitan Airport staff and other travellers.
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Questions? Get answers from The Westin Detroit Metropolitan Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tarmac view”
 of 5 bubbles DRLand, 9 Feb 2017 | Read review
“stay at another hotel”
 of 5 bubbles PaulC07, 4 Feb 2017 | Read review
“The standard room facing the hotel's interior atrium is less expensive and quieter.”
 of 5 bubbles warren3520, 25 Jan 2017 | Read review
“Airport tarmac views are great and rooms seem to be mostly soundproof”
 of 5 bubbles 745terryl, 18 Jan 2017 | Read review
“Ask for away from elevator, stairs and ice machine without interconnecting rooms”
 of 5 bubbles 27Chucker, 4 Jan 2017 | Read review
5 of 5