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Stopped here since group we travelled with had children. Water park us small and what I would call limited. To be fair, kids probably thought it was great. 2 slides and a lot of splash along with a lazy river. Rooms were clean. Counter help...More
Arrived around 1pm and had to wait 3 hours for the rooms to be "ready." 4pm is a bit ridiculous for a check-in time, and even after knowing we were waiting, staff wouldn't try to be accommodating.
Upon entry to one of the rooms, we...More
2 Thank Adam S
Response from IHGService, Guest Relations Manager at Holiday Inn Dundee - WaterparkResponded 9 May 2017
Dear Adam S,
Thank you for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable accommodations and superb service. It is truly...More
Our first night's stay was horrible! We were on the second floor and there were children running around on the floor above us all night. We finally got to bed around 12:30 a.m., only to be awoken at 6:30 a.m. by the same noises! We...More
Response from IHGService, Guest Relations Manager at Holiday Inn Dundee - WaterparkResponded 14 May 2017
Thanks for opting to stay with us during Spring Break and going out of your way to share your thoughts. It is disconcerting to know that you were able to sleep soundly because of noise disturbance from other guests. I absolutely understand that...More
Check-in time was 4pm - when we arrived at 3:30pm, the lobby was packed with people checking in and it took almost 40 minutes to check-in. There was also a long line of people obtaining 'day passes' for the water park. The water park is...More
Response from IHGService, Guest Relations Manager at Holiday Inn Dundee - WaterparkResponded 1 May 2017
Hello from IHG! I read your review about the Holiday Inn Dundee, MI and was sorry to see you had some disappointing aspects to your stay, especially with the long wait during arrival. I value your comments with our hotels and I would...More
We finally went on a family vacation our 1st vacation and we decided to stay at splash universe for the kids to enjoy. We checked in went swimming had dinner went to room to get settled in pulled covers back to fing 3 bugs in...More
Response from IHGService, Guest Relations Manager at Holiday Inn Dundee - WaterparkResponded 20 April 2017
Thank you for your recent stay with us and reviewing our property. Please accept our sincerest apology for the experience you had with the room you received due to its level of cleanliness. We would like to look into this further, therefore, we...More
US$104 - US$196 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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