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We had a great time at the hotel and waterpark. I felt it was definitely worth the price we paid (we had the package including hotel, pizza meal, arcade cash). Our room was clean and beds were comfortable. After reading the reviews and staying one...More
Please explain how a $200 a night water park hotel has no towels for the guests. There were no towels after swimming and no towels for showering afterwards. Calls to the desk were pointless. Bring your own towels of your kids will freeze. The staff...More
1 Thank sfromd
Response from IHGService, Guest Relations Manager at Splash Universe ResortResponded 24 January 2017
We are grateful to you for being one of our guests at Holiday Inn Dundee - Waterpark, MI, and getting out of your way to leave us your feedback. We understand that your stay was not a complete success because of the service...More
My family recently visited the hotel and waterpark for a one night stay. We arrived to the hotel at 3 pm and found a long line to check in. Upon check in, our room was not ready. The clerk said it was guaranteed to be...More
Response from IHGService, Guest Relations Manager at Splash Universe ResortResponded 20 January 2017
Thank you for being our guest and for taking the time to share your comments. We regret that we were not able to provide you with the quality of service you deserved during your recent visit with us. Please accept our heartfelt apologies...More
The room and beds were clean and comfortable, and I appreciated that the bathroom didn't have any mold in it. It was also quiet and restful. The staff were friendly and pleasant.
On the downside, there is no complimentary breakfast, which is something that goes...More
Response from IHGService, Guest Relations Manager at Splash Universe ResortResponded 9 December 2016
Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the cleanliness and thecomfort of...More
I occasionally stay here to just get away for the night. I never had a big issue in the past but this time was different. Upon check in it took 10 minutes to be greeted by the staff. They were chatting amongst each other about...More
1 Thank mary n
Response from IHGService, Guest Relations Manager at Splash Universe ResortResponded 4 December 2016
Dear mary n,
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry if...More
US$117 - US$142 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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