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Very friendly and helpful staff. Nice room with comfortable bed. However, the toilet seat did not fit and kept sliding. Getting hot water from the sink or shower took more than several minutes. And, the water sprayed out of the sink all over everything. Nice...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites East LansingResponded 4 weeks ago
Thank you for your recent stay with us and reviewing our property. I am very pleased to know you liked the service you received from our staff. On the other hand, I apologize for the shortfalls you have noticed with your room, specially...More
Stayed for three nights while dropping off our son at MSU. Close to everything. Clean rooms and friendly staff. Breakfast was great, beaded who doesn't love pancakes cooked fresh at the push of a button.
1 Thank bkrnc
Response from Catherine H, General Manager at Holiday Inn Express Hotel & Suites East LansingResponded 4 September 2017
Thank you for the feedback and comments, I will be sure to share with the entire team
Booked via Express Deals on Priceline. Decent hotel for a 1 night stopover. A little hidden off of the interstate. Was very busy with junior sports teams at check-in. Staff handled the insanity very well.
Breakfast was the regular HI Express, always dependable for a...More
I just found out this morning my bank account was charged for a room I cancelled within a few hours of booking. I regret not getting the name of who I spoke with as it was all verbal communications & confirmations. MAKE SURE TO WRITE...More
Beware of the Special Event Pricing for Refundable Rooms. This Holiday Inn has fine print that requires 21 day cancellation on refundable rooms that are normally 24 to 48 hour cancellations. They also charge your credit card for the full amount 21 days in advance....More
Response from the3martins2016 | Reviewed this property |
Hi Curtis! I had my car and the great staff there gave me directions to go back streets to avoid traffic. I did not see any shuttles but there may be a way to arrange one with the front desk. It took about 15 minutes to... More
Hi Curtis! I had my car and the great staff there gave me directions to go back streets to avoid traffic. I did not see any shuttles but there may be a way to arrange one with the front desk. It took about 15 minutes to get to the MSU campus from the hotel by the back streets.