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Holiday Inn Farmington Hills/Novi

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Holiday Inn Farmington Hills\/Novi
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166 Reviews from our TripAdvisor Community

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Showing 160: English reviews
San Leandro, California, United States
Reviewed 10 April 2015

We enjoy staying at this hotel every year when we visit our daughter and her family. They are friendly and very responsive to any requests or concerns we have. We especially appreciate the morning breakfast service, and always chose this option when reserving. This hotel had very nice accessible rooms, but most have a tub instead of a roll-in shower.

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Helpful?
Thank Anne B
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Anne B, Thank you for taking the time and writing a comment about your resent stay with us. We are glad to hear that you enjoyed your room and the staff were accommodating. We look forward to seeing you next year. Thank you! Ryan Gauthier GM

Detroit, Michigan
Reviewed 26 March 2015

The rooms are nice and the beds very comfortable. The biggest complaint I have is the water. There is not 'warm' in the showers; the water is either freezing cold or scalding hot. The food at the restaurant is good and prices are reasonable but the service is awful. I went at the beginning of dinner and was the only...

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Helpful?
Thank 1Katie5108
rachelinthesnow, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for your review. I'm glad you enjoyed the guest room. Thank you for letting us know about the service in the restaurant, and about the water issue in the room. I have addressed both concerns, and I can assure you on your next trip to Farmington Hills you will not experience these concerns. Thank you, Ryan Gauthier

Chicago, Illinois, United States
Reviewed 13 February 2015

Was here for a family occasion. And found that my bed ruffle had a white substance on it. I told the front desk who was training new employees. The manager.Shellie. simply stated '' they change linen everyday. I will let house keeping know tomorrow' She did not offer to put me in another room until i walked back down and...

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2Thank Bertram C
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Bertram, Thank you for your feedback. I apologize to you how Shelly handled the situation, and I'm extremely glad that Monique was able to address your concerns. We will be using this as an example of customer service in our next meeting. Thank you, Ryan Gauthier GM

West Plains, Missouri
Reviewed 30 January 2015

I have stayed in this property years ago and it is still nice and clean and easy to get to. The staff is very friendly and helpful! I attended an Excel course for two days and it was nice the only problem I had is the quick lunch offered the second day was the same as the first. Plenty of...

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Thank Louis K
Santa Fe, New Mexico
Reviewed 25 January 2015 via mobile

I stayed on an overnight business trip with a group of cohorts from our company. The staff is always attentive, the rooms comfortable and the location ideal. The only bad parts were being awakened at 8:07 am by housekeeping the day of departure and finding out the breakfast buffet ends at 9. I would stay here again and would recommend...

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Helpful?
Thank jocko68wny
Ryan G, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for the great review. I do apologize about the early wake up call from housekeeping. I can assure you that is not normal hotel policy. We will review proper procedures in our next staff meeting. Thank you, Ryan Gauthier General Manager

Canton, Michigan
Reviewed 18 January 2015 via mobile

I booked a room through the holiday inn website for a 2 double bed suite. With reservation in hand I showed up to the front desk and they said they had changed it to a king suite without calling me. We had 3 people in our party, 1 bed AND it was my birthday! Sounds like a party right? Instead...

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Helpful?
2Thank JenniferG117
Ryan G, Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Jennifer, I apologize for the hotel not being able to honor your room type, and the terrible birthday you experienced . Unfortunately, we were experiencing unexpected maintenance issues on a couple of double rooms. I would like to award you a free night on us. Please reach out to me directly, and I will make sure this happens. Sincerely,...

Rockford Mi
Reviewed 30 December 2014

This hotel is great. Clean, Quiet, great location off the highway. Room service was fast and yummy. The only issue I had was the cleaning people knocked on my door at 9am. If my check out time is at 11, I feel they shouldn't be knocking at 9am. I will admit I didn't have my do not disturb sign out,...

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Thank Kristy M
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Thank you for the great review and the 5 Stars. Happy Holidays! Ryan Gauthier General Manager

Comstock Park, MI
Reviewed 19 December 2014

Great place to stay close to Detroit. A little confusing to get to coming from the north but just go straight when you get off the highway. Rooms are well appointed. Our room was quiet and beds were quite comfortable. Cannot speak for any of the amenities offered as it was an overnight stay. I will stay again and recommend...

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Thank Adam56
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Adam56, Thank you for your feedback, and for the 5 stars. Happy Holidays! Ryan Gauthier General Manager

Boston, Massachusetts
Reviewed 22 November 2014

I had a great stay here for a week. Clean, nice decor, bustling but not too noisy. I bought a voucher for breakfast and the breakfast buffet was very good and there was a decent selection. Room was nothing special, very hotel average but nothing bad. Shampoos were Bath and Body works Coconut Lime Verbana. Pool and hot tub were...

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Thank Trav3lingOn
Loves Park, Illinois, United States
Reviewed 15 October 2014

Holiday inn a good place to stay. The lastest ihg rewards promotion was also a choice factor in the selection process. Room was very comfortable. Clean and updated. The bar restaurant was good. My new york strip was perfect. Bartender was friendly & accommodating. Atmosphere was welcoming. Service was good. Hotel was nice. Location met my needs would definitely come...

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Helpful?
Thank Chris B
Ryan G, General Manager at Holiday Inn Farmington Hills/Novi, responded to this review

Dear Chris, Thank you for the great review. I will share it with the entire team. Sincerely, Ryan Gauthier General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn & Suites in Farmington Hills/Novi is a three diamond, full service, all suite hotel providing exceptional service, free wireless high-speed Internet and free local calls. We are conveniently located to I-696, I-275 and M-5. We have easy access to Livonia, Novi, Southfield and Detroit. The Holiday Inn Hotel & Suites Farmington Hills/Novi is the recipient of the 2007 Renovation Award. Everything has been designed for business and leisure travelers alike. Our meeting/banquet space accommodates up to two hundred people. Nearby offices include General Motors, Hitachi, Nissan, Tower Automotive, Magna and TRW. The nearby expressways allow quick access to local attractions and sports centers such as Greenfield Village/Henry Ford Museum, Ford Field, Palace of Auburn Hills, Twelve Oaks Mall, Detroit Casinos, Detroit Zoo, Founders Sports Park, Canton Sports Center, Compuware Arena and Comerica Park. We are the host hotel for the Rock Financial Showplace located only a few miles away. Attending the Great Lakes Art Fair, Int'l Gem & Jewelry, Mustang Memories All Ford Show or the W. Oakland Rib Cook Off & Family Fest at Rock Financial Showplace - our Direct Dial Phone located at RFS provides convenient complimentary shuttle service. Our team of highly qualified staff will provide nothing less than world-class professional, courteous and responsive service at the Holiday Inn & Suites Farmington Hills. ... more   less 

Additional Information about Holiday Inn Farmington Hills/Novi

Address: 37529 Grand River Avenue, Farmington Hills, MI 48335
Region: United States > Michigan > Farmington Hills
Price Range: $137 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Farmington Hills/Novi 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Farmington Hills/Novi Hotel Farmington Hills
Farmington Hills Holiday Inn
Holiday Inn Novi
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Farmington Hills/Novi staff and other travellers.
3 questions
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Muskegon
1 month ago
Cleveland, Ohio
10 months ago
over a year ago

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Questions? Get answers from Holiday Inn Farmington Hills/Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room should be OK.”
 of 5 bubbles xahuk, 12 Oct 2016 | Read review
“Top floor on the west side was very quiet.”
 of 5 bubbles richardwQ67RA, 10 Aug 2016 | Read review
“Rooms on the fourth floor have a little kitchen”
 of 5 bubbles jorgeovaza, 5 Aug 2016 | Read review
“Rooms on the 3rd floor”
 of 5 bubbles edithc769, 20 Jul 2016 | Read review
“Take pictures at check in, during stay, and before you check out”
 of 5 bubbles mrslalah, 2 Jul 2015 | Read review
5 of 5