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Rooms reasonably refreshed and appointed with all expected conveniences. Nice breakfast provided. Staff very accommodating and friendly. Coffee makers in rooms. Good water pressure in showers and no issue with noise. Beds were comfortable.
On our way to visit a friend in Michigan's Upper Peninsula, we stopped off in Gaylord, which is one hour south of the Mackinac Bridge.
This Holiday Inn Express is a good facility. We arrived at about 7:00 p.m. Our hot tub room was clean...More
Nice hotel. Good breakfast. Room was clean. There were a lot of snowmobilers there but fairly quiet in spite of that. I was glad I wasn't near the ice machine... when it was running it was awfully loud, but, I didn't hear it from my...More
The hotel was ok.
The refrigerator was old, not cold and loud.
The room was not well equipped with noise insulation. You can hear people in the hallway talking, and people above you walking.
The staff were confused with the reservation changes and charged the...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Gaylord
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the refrigerator, room sound insulation, and staff service regarding your credit card charges. I would...More
We stayed there for three nights since my husband was in town for work. I stayed at the hotel during the day. The night we arrived we discovered an issue in our room When I told the staff within minutes the maintenance person arrived and...More