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DoubleTree By Hilton Grand Rapids Airport

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312 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree By Hilton Grand Rapids Airport
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Showing 308: English reviews
Grand Rapids, United States
Reviewed 3 weeks ago

Very good overall, beds were not very comfortable, room cleanliness was ok. Hotel staff was awesome, girls at the front desk were fabulous welcoming the volleyball teams. The breakfast had a huge variety and was definitely better than any continental breakfast we have seen.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank barbrar2017
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Barbrar2017, Thank you for your stay with us this past weekend, we truly appreciate your business. We are very happy that you enjoyed all of our services, especially our Breakfast Buffet. We tend to exceed the brand requirements so that we can ensure that our guests are more than satisfied with our offerings. Thank you again for your time, The...

Marion, MI
Reviewed 3 weeks ago

The place was extremely noisy and will never stay here again. Walls are paper thin. Tub didn't drain well while showering. The desk clerk acted dumbfounded when I complained about how loud it had been!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank dawnwA6712NJ
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Dawn, My apologies for challenges you experienced here at the DoubleTree by Hilton Grand Rapids during your recent stay. I will review with my front desk and security teams about the noise levels you experienced and ensure that we address them ASAP. We want every guest to have a relaxing stay prior to departing to the Airport. My sincerest apologies,...

Cincinnati, Ohio
Reviewed 3 weeks ago

Not the cheapest place I am sure but was the recommended hotel for my workshop. Very nice place with excellent rooms. Probably one of the quietest places I have stayed in. Thought I was the only person staying there at night other than all the cars in the parking lot. Very friendly staff and quick and easy online check in....

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Helpful?
Thank kelsonhoff2
Trenton, Michigan
Reviewed 4 weeks ago

I was very happy with the Doubletree by Hilton Grand Rapids Airport. The staff was fantastic. I had a small issue with the room, but it was quickly resolved by very pleasant and efficient staff. I would recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Irishgal041969
Chicago
Reviewed 4 weeks ago

I stayed south of downtown Grand Rapids to save some money since it was winter and not much going on right in the city. The hotel is in an excellent location, right off the freeway and there are a ton of food and shopping options on 28th Street. The staff are very friendly and the hotel is clean. My room...

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Helpful?
Thank SoloRoamer
Holt, Michigan
Reviewed 4 weeks ago

Great location to the airport. Easy shuttle. Had a little wait coming back to the hotel for our car, airline pilots and attendants got to the shuttle first. Hotel offered for us to take a cab for reimbursement.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Katherine P
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Katherine, Thank you for your recent review of our hotel. We are very pleased that you enjoyed your stay with us. I will review the records of your transportation services from the Airport to see how we can accommodate our guests more efficiently during busy pick up times. We look forward to seeing you again. The DoubleTree by Hilton Grand...

Midlothian, United States
Reviewed 4 weeks ago

I would recommend this hotel for business travel to Grand Rapids. I think they do a nice job hiring the right people for the various roles from managers to maintenance. And the airport shuttle drivers make you feel welcome and will take you to and from local restaurants or shops. And the cookies are great!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 954lanced
Hobbs, United States
Reviewed 5 weeks ago

Great staff. Very clean and comfortable rooms. Great amenities and the cookies are fabulous. Staff was very helpful. Great location to airport. Provides shuttle service to airport and other close areas of facility.

Review collected in partnership with DoubleTree by Hilton
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Thank 844brendat
Ontario, United States
Reviewed 13 February 2017

Free shuttle to/from airport for convenience. Friendly staff greets you with a smile. Hotel has all the amenities in the room and throughout the property. Excellent bar/restaurant facilities and comfortable public spaces. Stay here!

Review collected in partnership with DoubleTree by Hilton
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Thank Larry Joseph S
Sodus, New York
Reviewed 6 February 2017

The room itself was in fine order, the bathroom on the other hand was not. That thing wasn't touched; to the extent that used soap, pubic hair, ladies long hair and chewing gum were present upon checkin.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 855zackd
HiltonGrandRapids, General Manager at DoubleTree By Hilton Grand Rapids Airport, responded to this review

Thank you for your recent review. I appreciate your feedback and have already taken measures to correct this rare incident that you experienced in your guestroom. I have met with all parties involved and discussed your findings in detail with them. We have definitely made changes to this process and procedure to ensure this will not happen again. My apologies...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Grand Rapids Airport hotel in Michigan is just two miles from Gerald R. Ford International Airport and offers a relaxing environment and retreat within the Grand Rapids, MI area. Arrive in style via the complimentary shuttle from the baggage claim area of the airport, straight to the welcoming hotel lobby. Enjoy easy access to many popular attractions during your stay such as the Frederick Meijer Gardens and the Grand Rapids Art Museum. ... more   less 

Additional Information about DoubleTree By Hilton Grand Rapids Airport

Address: 4747 28th St SE, Grand Rapids, MI 49512-1915 (Formerly Hilton Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $161 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree By Hilton Grand Rapids Airport 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Grand Rapids Airport Hotel Grand Rapids
Hilton Hotel Grand Rapids
Grand Rapids Hilton
Hotel Style:
#17 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree By Hilton Grand Rapids Airport staff and other travellers.
8 questions
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Grand Rapids, Michigan
over a year ago
Clinton, Arkansas

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Questions? Get answers from DoubleTree By Hilton Grand Rapids Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a quiet heating system”
 of 5 bubbles Markey2, 22 Jan 2017 | Read review
“Closest full service property to the Airport”
 of 5 bubbles robertfj, 13 Jan 2017 | Read review
“run down hotel”
 of 5 bubbles davidmI7127ZZ, 7 Dec 2016 | Read review
“Do NOT get a room near the pool or any common area.”
 of 5 bubbles Loup407, 7 Nov 2016 | Read review
“ask for a mini-fridge when you make a res. No extra charge.”
 of 5 bubbles 882LauraS, 1 Nov 2016 | Read review
5 of 5