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Red Roof Inn

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155 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Centralia, Illinois
Reviewed 18 October 2016

Stayed at the Red Roof Inn for an overnight stay while traveling to northern Michigan. Our stay was very comfortable. Room had been remodeled and was very clean and quiet. Close to restaurants. Staff was courteous. The price was right for our overnight stay.

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Helpful?
Thank ruthannmalcolm
redroof11, General Manager at Red Roof Inn, responded to this review

Thank you for taking the time to complete the survey, and for providing such positive feedback. I am the new General Manager here, so feedback is crucial to my success. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew

Reviewed 18 October 2016

I stayed at this red roof for over a month . The desk crew and manger were friendly and helpful always . The house cleaning crew were the best I have seen Bethel and Rochi were very p[professional and helpful and always asking if I needed something more to make my stay better Amy the manager not only was professional...

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Helpful?
Thank Eric H
redroof11, General Manager at Red Roof Inn, responded to this review

Thank you so much for taking the time to complete the survey, and for providing such great feedback on your stay. I always pass on guest feedback to the staff, so its awesome to be ale to pat them on the back directly from a guest!! We hope to see you the next time you are in Grand Rapids!! Sincerely,...

United States
Reviewed 13 September 2016 via mobile

The two ladies at check in were none and friendly, one was in training. Very informative and professional. Room was upgraded from standard to superior, which was a nice touch. Room was average. The pros were that there was upgraded flooring, no carpet, the air and heat unit worked very well, no bugs, it was quiet, there are lots of...

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Helpful?
1Thank Tamekas_Corner
redroof11, General Manager at Red Roof Inn, responded to this review

Thank you for taking the time to complete the survey, and for providing me with positives as well as negatives. I am the new General Manager here, so feedback like this is crucial to my success. I will speak to the proper departments in regards to your concerns, and will insure your concerns are addressed. We hope to see you...

Plymouth, MI
Reviewed 3 September 2016 via mobile

Well maintained and very helpful, responsive staff. Reasonable rates, extremely clean, and everything worked. There was a great new HD thinscreen TV mounted on the wall which made the dresser top usable; a fridge that kept our stuff very cold; microwave; coffee maker; hairdryer; iron; ironing board...air conditioning worked perfectly. This was our second stay...we will definitely be back.

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Helpful?
Thank Tom G
redroof11, General Manager at Red Roof Inn, responded to this review

Thank you so much for providing such a positive review of our hotel. I always use reviews as a training tool with my staff, so its great to be able to give them a pat on the back directly from a guest. We look forward to seeing you again!! Sincerely, Drew

Reviewed 28 August 2016 via mobile

For the price, $76.00 per night it was an ok stay; much better than the Red Roof Inn at Dearborn! Quiet nights place. My only complain was we didn't have any cups/glasses in our room if I wanted a drink of water. Besides that, everything else was fine.

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Helpful?
Thank Schlieckau
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guest, We appreciate your staying with us and getting a quite nights rest. For in the future, if you are ever in need of more cups, please see us at the Front Desk and we will be more than happy to give you extra. We hope to see you back in the near future. Best Regards, Mel Miller

Garden City, Michigan
Reviewed 27 August 2016

Our room was remodeled. Very nice Superior King with fridge, microwave, new air conditioner and a nice computer desk. Bed was comfortable. A ton of outlets were available to charge our electronics. There is no breakfast but we weren't looking for one. We were there on price. It was right on 28th street which was perfect for our weekend fun....

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Helpful?
Thank oldpuck
redroof11, General Manager at Red Roof Inn, responded to this review

Thank you so much for taking the time to provide us with such a positive review. I am the new General Manager here, so it is nice to see I am working from a solid base of positive guest experiences. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew

Coldwater, Michigan
Reviewed 13 August 2016

My son and I had a great stay, even though it was only for one night. I booked our room for after a concert so it was a late check in. Mel at the front desk, was friendly and gave us a warm welcome. She even tried to find us a fan when we requested one :) The beds were...

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Helpful?
Thank BrendaH517
redroof11, Manager at Red Roof Inn, responded to this review

Dear Guests, I do recall your stay. I only wish I had been able to locate you a fan. As well it was great hearing that you and your son had had a great time at the concert. As well enjoyed your stay with us. That is why we are here to offer our Guests a Welcoming Stay and Good...

NW Indiana
Reviewed 24 July 2016

We needed a place close to the airport that allowed pets. This place fit the bill perfectly. Check in was a breeze, I had requested a ground floor room in the reservation and was given one. We booked a superior room and it was nice. Small bathroom, but nicely appointed room. Microwave, refrigerator, hairdryer (should be included but isn't unless...

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Helpful?
Thank racegrrl
redroof11, Manager at Red Roof Inn, responded to this review

We are glad that you enjoyed your stay with us. Yes you are correct that being a pet friendly hotel, carpet is quite non existent . We are happy to hear you were able to make your furry pet comfortable nonetheless. Very glad to hear the weather was nice so that you were able to enjoy our outdoor seating area....

Jacksonville, Florida
Reviewed 23 July 2016 via mobile

Taking care of details is what makes a hotel great. This was a poor hotel- the details were overlooked: secondary locks on door were broken; trash and debris under the beds; no hot water in the sink; desk chair partially broken ; no iron or hair dryer. Very ill-conceived design-the sink vanity becomes Niagra Falls when water is at full...

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Helpful?
Thank nlgps
redroof11, Manager at Red Roof Inn, responded to this review

Dear guest, I'm very sorry to hear that we were not able to provide you with an overall positive experience. I want you to know that your opinion is important to us and that your experience is certainly not the caliber of service we strive to deliver... and assuredly not the usual experience. Please don't hesitate to contact me with...

Wellston, Michigan
Reviewed 22 July 2016

I had made reservations, (wrong day), they were full. Associate made a phone call to guests that hadn't arrived, they weren't coming, so we got the very last room and it was less than the reservation. Will stay here again, maybe even on the right day!

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Helpful?
Thank iluvmypons
redroof11, Manager at Red Roof Inn, responded to this review

Dear guest, Thank you for your review of our property. I just love it when we are able to go the extra mile to accommodate our guests. Thank you for your patronage we appreciate you choosing Red Roof Inn. PS: We'd love to see you guys again next time you are in town! Best regards, Ami Tricomo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof Inn

Address: 5131 28th St SE, Grand Rapids, MI 49512-2050
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $85 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn 2*
Number of rooms: 107
Reservation Options:
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Also Known As:
Red Roof Inn Grand Rapids
Grand Rapids Red Roof Inn
Hotel Style:
#1 Best Value Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn staff and other travellers.
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Ann Arbor, Michigan

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All floors are outside entry. No elevator.”
 of 5 bubbles oldpuck, 26 Aug 2016 | Read review
“Take advantage of the local IHOP for breakfast. It's one of the best run IHOPs I've ever enjoyed.”
 of 5 bubbles 617kenj, 11 Jul 2016 | Read review
“don't get a room by the McDonalds to many cars & trucks.”
 of 5 bubbles U3346GZmichaelf, 26 Jun 2016 | Read review
“I don't think there is an elevator to the second floor.”
 of 5 bubbles Tmclain5, 16 Sep 2015 | Read review
“ground floor was okay-- parked in front of door.”
 of 5 bubbles sarahsF838KK, 17 Aug 2015 | Read review
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