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The Grand River Hotel, an Ascend Hotel Collection Member

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230 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand River Hotel, an Ascend Hotel Collection Member
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Showing 230: English reviews
Traverse City, MI
Reviewed 14 October 2016

Positive first: Friendly employees, Check in area clean & updated. Beds comfortable. We understood they were under construction. By the look of our room, we couldn't tell if they were done or had started! Walls had black dirt on them, Carpeting pulled up in parts, yet the floor in entry way of our room had tile that appeared to be...

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Helpful?
Thank MInone4
Reviewed 13 October 2016

DO NOT GO TO THIS HOTEL! I don't even know where to start...I will start by saying the hotel was under construction so there were issues based around poor construction planning, but you can tell they are trying to improve their location so that is the only benefit of the doubt this establishment will receive from me. Most of the...

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Thank Samantha R
Allen Park, Michigan
Reviewed 10 October 2016

I am so disappointed with this hotel. My boyfriend, sister, brother-in-law, and I stayed at the Riverfront Hotel in Grand Rapids on Friday, October 7th. I made the reservation through Booking.com, and when we arrived, the hotel didn't have our reservation. They corrected it, found us a room, warned us of the ongoing renovations (which were NOT mentioned during booking),...

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Thank haleyrosie
manistee
Reviewed 8 October 2016

My husband and I stayed here and the windows were covered with plastic, due to painting on the outside. We had a riverfront view room with no view. The lounge was dirty and smelled of old cigarettes and the seats were ripped and mildewed. The wait staff looked at us three times, and we sat for over a half an...

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Thank nikkisuds
Reviewed 28 September 2016

A group of us stayed in a couple of rooms as a place to stay after visiting the bars and restaurants in downtown Grand Rapids. It was a little further from the city than we expected but we got an uber for around $5. Rooms are just ok.

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Thank Travis D
Bangor, Maine
Reviewed 20 September 2016

This is one of TwoInMaine's very few "Poor" reviews. But the Riverfront in late summer 2016 is a sad reminder that location and affordability sometimes come at a price. This is a rundown, not-very-clean, not-very-well-maintained hotel that must have seen better days. The room was comfortable, but a premium paid for "river view" neglected to mention the low building roof...

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Thank twoinmaine
Tampere, Finland
Reviewed 20 September 2016 via mobile

We had a room in 6th floor with the river view. The view wasn't something you would die for but I guess it was better than no view at all. Other than that the room served its purpose. The service wasn't extra friendly. And the hotel is a bit far from the city center. However they offer the shuttle to/from...

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Thank Jan R
Reviewed 13 September 2016

We were in the area for a half marathon and decided to check out some breweries in the area the day before. The shuttle downtown was great and very convenient. The room was clean and comfortable. The air conditioner was a little loud but other than that it was quiet. I would recommend this hotel.

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Thank LizMarshall97
Reviewed 9 September 2016 via mobile

Hotel is dated but big room and big comfy bed. Cleanliness is average. Wifi didn't work at all anywhere, even reception. They obviously knew because i got a leaflet "thanking me for my patience" during renovations at check-in. Don't advertise as having free in room wifi when you know it doesn't work. I don't mind getting less quality or service...

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Thank John B
Reviewed 28 August 2016 via mobile

We went on Groupon and booked our hotel room which was non-refundable or we wouldn't have stayed. With the name of hotel being riverfront we were hoping to have a better view but it didn't and it's more a $65 room then a $100 room. The front desk staff was friendly and the rooms smelled nice and fresh. The lounge...

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Thank Jill W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 2.5 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for dining. Inside our guest rooms, you'll find a great night's sleep on our beds, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 

Additional Information about The Grand River Hotel, an Ascend Hotel Collection Member

Address: 270 Ann St NW, Grand Rapids, MI 49504-2016 (Formerly Riverfront Hotel Grand Rapids)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $144 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grand River Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson
Hotel Style:
#4 Spa Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and other travellers.
4 questions
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Questions? Get answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Riverview and away from rooms where workers are staying.”
 of 5 bubbles CasBroRocks, 6 Jan 2017 | Read review
“Ask for a River View on the 7th floor!”
 of 5 bubbles V9832DGcindyp, 4 Jan 2017 | Read review
“Don't bother paying extra for river view - it has to be the ugliest river view that's ever been.”
 of 5 bubbles doomraisin, 25 Nov 2016 | Read review
“no good rooms here”
 of 5 bubbles 724samanthar, 13 Oct 2016 | Read review
“At August 2016 we can make no suggestions for a "good" room.”
 of 5 bubbles twoinmaine, 20 Sep 2016 | Read review
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