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    Quality Inn

    7625 Caterpillar Ct SW, Grand Rapids, MI 49548-7201
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (16)
    Room & Suite (4)
    Hotel & Grounds (36)
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    Overview

    • Excellent18%
    • Very good18%
    • Average22%
    • Poor12%
    • Terrible28%
    21 Feb 2017
    “Not as advertised”
    13 Feb 2017
    “Never Again”
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Spa
    2.5 Star Hotel
    All hotel details
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    Comfort Suites South
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (49)
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    1 - 5 of 49 reviews

    Reviewed 22 February 2017

    arrived on 2/17. The first thing you need to know is that this hotel is not located in Wyoming as stated on Priceline. It's in Cutlerville, and a nice drive from downtown grand rapids. The pool was open, but the pool room had no heat...More

    Thank B J
    Reviewed 14 February 2017

    Booked the hotel bc it listed a pool and spa, which were not in operation when I checked in. I asked to be away from noise and was put in a room at the top of the stairs on the 2nd floor. The back door...More

    Thank Kerstin E
    Reviewed 8 February 2017 via mobile

    I would not recommend this hotel ever. Advertised pool and hot tub both were closed the entire stay. House keeping was negligent at best the rear entrance never locked and as a female traveling alone this was unacceptable.More

    Thank RLVanBuren
    Response from General M, Manager at Quality Inn

    Thank you for taking the time to complete an online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

    Reviewed 24 October 2016

    we had an issue with our room and within 5 mins the staff came down to our room. They helped us move to a new room. Staff was helpful and on top of things. The bed was the best ever, so comfy i could of...More

    Thank Alison K
    Reviewed 12 September 2016

    This was one of the more reasonably priced places to stay in the area, so I was really surprised at how helpful and courteous the staff was. I met Lee Ann at the front desk. She was so good at what she does. I felt...More

    1  Thank Brandon M
    Response from General M, Manager at Quality Inn

    Dear Brandon, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the...More

    Comfort Suites South
    136 reviews
    #12 of 49 hotels in Grand Rapids
     
    Sleep Inn & Suites
    134 reviews
    #28 of 49 hotels in Grand Rapids
     
    Baymont Inn & Suites Grand Rapids SW/Byron Center
    703 reviews
    #1 of 1 hotels in Byron Center
     
    Econo Lodge & Suites
    162 reviews
    #17 of 49 hotels in Grand Rapids
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Breakfast Available
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$89 - US$160 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms
    Photos
    Traveller (16)
    Room & Suite (4)
    Hotel & Grounds (36)
    Bathroom (2)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    kitty500675
    Does the new quality inn management speak English??. Definitely need a lesson in manners as well. Very rood to comment on other people's stay when you weren't even there at the time. Maybe you should do your job instead of making rood comments. Not a very classy guy at the least.!!!!
    6 August 2015|
    Answer
    Response from Amar P |
    Give & Take, not only take
    0
    Votes
    Kimberly D
    Is the hot tub fixed yet?
    9 June 2015|
    Answer Show all 3 answers
    Response from Diane_Alderson | Property representative |
    Hello, Unfortunately our hot tub is still down for maintenance. But our indoor pool is available for guest use. We also have suites available with a Jacuzzi tub. Thank you
    0
    Votes
    Amar P
    She did ask for 1st floor, which she got, deskclark inform her, this room next to exit door and we has guest with kids they wii run around. everything was ok from her.
    26 May 2015|
    Answer Show all 2 answers
    Response from Amar P | Property representative |
    Answer many times
    0
    Votes
    Room Tips
    "call ahead of time to check on the pool and hotel"
    Read review
    "I think it's a matter of personal taste. I enjoyed my room because it was near the outside door. Others..."
    Read review
    "great place to stay!"
    Read review
    "We were quiet away from highway 130"
    Read review