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Traveller (48)
Room & Suite (32)
Dining (10)
Overview
  • Excellent15%
  • Very good17%
  • Average22%
  • Poor15%
  • Terrible31%
23 Apr 2018
“Pool and Hot Tub Closed by Health Department”
19 Oct 2017
“Comfortable”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Fitness centre
2 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (58)
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Traveller rating
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LanguageEnglish
9
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1 - 5 of 58 reviews
Reviewed 4 weeks ago via mobile

This hotel is very well maintained. The staff is very nice. The hotel look newly renovated. My family had a wonderful time at the hotel. My kids had a wonderful time at their very nice pool. I will recommend this hotel if you are in...More

Thank Jaison P
Response from Nerissa M, Guest Relations Manager at Quality InnResponded 4 weeks ago

Hi Jaison P, On behalf of my entire team of Quality Inn Hotel, we would like to thank you for your wonderful review and thank you for noticing our recent updates that we have made to our property. I’m especially glad also that your kids...More

Reviewed 7 June 2018

This hotel was fairly nice! The rooms were nice and clean and the breakfast was delicious! The staff was super friendly and helped me find great places to eat around the area. There was also a large outlet close by to the hotel witch was...More

Thank kevinlockman1
Response from Nerissa M, Guest Relations Manager at Quality InnResponded 10 July 2018

kevinlockman1, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our yummy breakfast and we were able to meet your expectations of cleanliness and service...More

Reviewed 17 May 2018 via mobile

I booked a reservation here to the tune of $130 a night to be near a dance convention my daughters and I were attending. This place is right out of the 50’s and never updated. The pool was closed. We entered our room and it...More

Thank Melissa S
Response from Nerissa M, Guest Relations Manager at Quality InnResponded 10 July 2018

Melissa S, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest...More

Reviewed 24 April 2018 via mobile

We stayed in the handicapped room with a roll in shower which my wife must have. Many motels do not offer this type of room but this one did so thanks for that. Some wall outlet plugs did not work including those plugged into the...More

Thank Jack L
Response from Nerissa M, Guest Relations Manager at Quality InnResponded 10 July 2018

Jack L, I want to apologize for the pool and hot tub issues and to assure you that this inconvenience has been addressed thanks to your feedback. Your satisfaction is important to us and we will be using the feedback you provided to make improvements...More

Reviewed 29 January 2018

Recently I stayed at the Quality Inn located at 7625 Caterpillar Ct SW, Grand Rapids, MI 49548. I checked in on Friday January 26 and checked out on Sunday January 28, 2018. First, let me say that checking in and out was a breeze, and...More

Thank jbecca2018
Response from Nerissa M, Guest Relations Manager at Quality InnResponded 10 July 2018

jbecca2018, Thank you for sharing your experience, and we sincerely apologize for the problems that you encountered with housekeeping and maintenance. I assure you that each issue mentioned is being investigated and for taking the time to point out the areas where we can improve...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Breakfast Available
Wheelchair Access
Business Centre with Internet Access
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Spa
Indoor pool
Details
Price range
US$66 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$66 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (48)
Room & Suite (32)
Dining (10)
Pool & Beach (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
kitty500675
6 August 2015|
Answer
Response from Amar P |
Give & Take, not only take
0
Votes
Kimberly V
9 June 2015|
AnswerShow all 3 answers
Response from Diane_Alderson | Property representative |
Hello, Unfortunately our hot tub is still down for maintenance. But our indoor pool is available for guest use. We also have suites available with a Jacuzzi tub. Thank you
0
Votes
Amar P
26 May 2015|
AnswerShow all 2 answers
Response from Amar P | Property representative |
Answer many times
0
Votes
Room Tips
"2 floor rooms are nice and quite."
Read review
"book room on front side if you must stay here"
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"call ahead of time to check on the pool and hotel"
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"I think it's a matter of personal taste. I enjoyed my room because it was near the outside door. Others..."
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