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Quality Inn

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46 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Dearborn, Michigan
Reviewed 24 October 2016

we had an issue with our room and within 5 mins the staff came down to our room. They helped us move to a new room. Staff was helpful and on top of things. The bed was the best ever, so comfy i could of slept all day.

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Helpful?
Thank Alison K
Reviewed 12 September 2016

This was one of the more reasonably priced places to stay in the area, so I was really surprised at how helpful and courteous the staff was. I met Lee Ann at the front desk. She was so good at what she does. I felt welcomed right away. The room was roomy, well-stocked with towels and toiletries, and the bed...

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Helpful?
1Thank Brandon M
General M, Manager at Quality Inn, responded to this review

Dear Brandon, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking...

Reviewed 12 September 2016

The staff at this hotel was great! everyone was always smiling and friendly. they really made me and my husband feel at home. we were traveling home and needed to stop for the night. the rate was fair and the room was clean. we would stay here again!

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Helpful?
Thank Stacie B
Chicago, Illinois
Reviewed 24 August 2016

A Quality with its limitations and strengths. Seems most of Grand Rapids was sold out and I think this property sold out the night I was there. Room 115 is "handicap" with a little bit wider isles, rebuilt bathroom and the like. There was a syringe in the top drawer of the dresser. I asked for a sharps container and...

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Helpful?
Thank Pad B
General M, Manager at Quality Inn, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer...

Topeka, Kansas
Reviewed 22 July 2016

Error made on first reservation, we were contacted and arranged this hotel (with hot tub) Pet friendly, no first floor room available and no elevator, but staff helped us move bags upstairs and refused a tip on the way out!

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Helpful?
Thank Bobsksmom
General M, General Manager at Quality Inn, responded to this review

Good Afternoon Bobsksmom, Thank you so much for your great review and I am really happy that you enjoyed your stay with us. I refused the tip because customer service is our job. It was my pleasure to help you, and having you as our guests. Thank you again for your time and kind words, Susan Syswerda, General Manager Quality...

Huron, Ohio, United States
Reviewed 23 June 2016

We were to meet my son's family here for a wedding we were attending, but there were disasters all around. The hotel's reservation computer can't talk to Expedia so reservations were entered manually from faxes, leading to plenty of human error that left us short several rooms. (We showed them our reservation documents and got one of the missing rooms...

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Helpful?
Thank Dave M
General M, General Manager at Quality Inn, responded to this review

Good Morning Dave - My name is Susan Syswerda, I am the General Manager here at the Quality Inn Grand Rapids South where you recently stayed. I am so very sorry for the reservation errors that you ran into while you were here last. Not to mention the issue of your room cleanliness being so inconsistent. Obviously being here for...

Mason, Michigan
Reviewed 1 May 2016

This was one of the lower priced motels in the area. The rooms and facility were very clean and the staff very friendly. The room was a bit small for the two queen beds but other wise quite acceptable. However the pool was way too warm as was the hot tub so they weren't too refreshing. The free breakfast was...

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Helpful?
Thank unclegut
General M, General Manager at Quality Inn, responded to this review

Good Morning and Thank you Unclegut: I really appreciate your review of your visit when you were with us last. I appreciate your feedback, and I will be using it so as we can continue to improve your guest experience the next time you're in the area. Hopefully we will see you again soon! Thank you again for your time-...

Phenix City, Alabama
Reviewed 28 April 2016

My family came and stayed there for a couple days when we got there the pool was closed for repairs but they fixed it quickly and the next day it was open. The staff was nice and very friendly and helpful with all my questions.

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Thank shaunelmaleski
General M, General Manager at Quality Inn, responded to this review

Good Morning Shaun! First I want to thank you for taking the time to fill out a survey. It means a lot to us. Also, I want to thank you for your understanding about the repairs being needed in the pool. I hope that you got a chance to relax and enjoy some family time in the pool. I don't...

Milford, Michigan
Reviewed 21 April 2016

Room was adequate, bathroom was small, housekeeping not real good and condition of room was just not up to par. There were pieces of dog food left on the chair and the front desk staff had an attitude when I called with a question. They also did not make my wake up call on one of the days we stayed...

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Helpful?
Thank rsweet99
General M, General Manager at Quality Inn, responded to this review

Good Morning Rsweet99, My name is Susan, I am the Manager here at the Quality Inn that you stayed in the last time you came to Grand Rapids. I appreciate your feedback. I will use your concerns to coach and counsel with my staff so as to make sure we improve going forward. Thank you Again for your feedback, Travel...

Detroit, Michigan
Reviewed 27 March 2016

The best thing about this place - the price. Be warned, you get what you pay for. Attention to detail is NOT their strong suit. At check in we were greeted (actually not greeted) by the front desk. She was withing earshot, but busy on a personal call for several minutes. This was the high point of our stay. Our...

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Helpful?
Thank Joseph C
General M, General Manager at Quality Inn, responded to this review

Good Afternoon Joseph, My name is Susan, I am the Manager here at Quality Inn. First of all I want to thank you for your candid feedback. It certainly doesn't sound like you had a very Quality stay. The items that you mentioned are things that we are tackling since I came aboard as new management 2 weeks ago. I...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quality inn, Grand Rapids located on Us 131 exit-75, Hotel located near major shopping places and industries. Hotel offer free high speed internet,Free hot break fast, Totally renovated rooms, pool and hot tub. Jacuzzi suites available. ... more   less 

Additional Information about Quality Inn

Address: 7625 Caterpillar Ct SW, Grand Rapids, MI 49548-7201 (Formerly Motel 6 Grand Rapids)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $103 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Motel 6 Grand Rapids
Motel Six Grand Rapids
Grand Rapids Motel Six
Grand Rapids Motel 6
Hotel Style:
#3 Spa Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
3 questions
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Questions? Get answers from Quality Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think it's a matter of personal taste. I enjoyed my room because it was near the outside door. Others might not find that a benefit.”
 of 5 bubbles 90brandonm, 12 Sep 2016 | Read review
“great place to stay!”
 of 5 bubbles 908stacieb, 12 Sep 2016 | Read review
“We were quiet away from highway 130”
 of 5 bubbles PadB_12, 24 Aug 2016 | Read review
“stay elsewhere!”
 of 5 bubbles davem216, 22 Jun 2016 | Read review
“I don't know of a tip that would help.”
 of 5 bubbles rsweet99, 20 Apr 2016 | Read review
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