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JW Marriott Grand Rapids

235 Louis Campau Prom, Grand Rapids, MI 49503
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Traveller (367)
Room & Suite (171)
Dining (20)
Certificate of Excellence
4 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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Booking.comUS$269
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ZenHotels.comUS$318
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About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 42" flat screen TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything.
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Property amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Room service
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Wheelchair Access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
River View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
Hotel deals
Hotel packages

Location

Full view
100Great for walkers
Grade: 100 out of 100
80Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
1,114Reviews
425Photos
13Q+A
100Room tips
Traveller rating
  • 807
  • 192
  • 55
  • 36
  • 24
Time of year
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  • English
Popular mentions
We thoroughly enjoyed our stay at the JW Marriott. We travel quite a bit, mostly as a family but this stay was just my husband and I. I was going to ask if we had an upgrade available but I forgot upon check in, turns out our room was just perfect! We had a corner king that had
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We are Titanium Elite members and stay here on business frequently. I am currently here now and have been very disappointed in this stay. I left the hotel at 10 this morning and requested service for our room while we were out. I just came back almost 5 hours later and our
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Response from Kari H, Manager at JW Marriott Grand Rapids
Responded yesterday
Dear Valued Guest, We appreciate your loyalty and always want to ensure an amazing experience. It looks like we fell short of that within this stay and I am deeply sorry for that. I am hopeful that we will get the opportunity to change your mind about us, should your travels bring you back to our Grand Rapids. Thank you for the feedback and and loyalty. At Your Service
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JW Marriott has great customer service, clean rooms, good location and beautiful views of the river. I was on a business trip and recommend this hotel. A Starbucks is located on site so made that morning coffee easy to get.
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I’ve loved this hotel for years. But the last two times I’ve stayed, it has been loud, check in long, and service under-whelming. I’m disappointed as a PE member to not have preference of room, to potentially be away from the noisy lobby (I’m on floor 11, and it’s like the
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Response from Kari H, Manager at JW Marriott Grand Rapids
Responded 2 weeks ago
Dear Valued Guest, Thank you sharing your recent experience with us at our property. We are very sorry to hear that your stay was not as peaceful as you were hoping for and deeply apologize if the live music in our lounge disturbed you during your stay. We would love to connect with you regarding your concerns if you would kindly reach out to Kari at khaisma@ahchospitality.com. Thank you, Kari
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Horrible experience! Several issues! They charged a small cheer team $1200 to open the doors of an elevator that they were trapped on for almost an hour. The girls were very scared and had to jump between floors to escape. NO, sorry this happened or we have been having multiple
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12345635
Yes. The hotel is connected to the AmWay Grand Plaza Hotel & DeVos Hall.
0 votes
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Is there an extra charge for parking?
Yes, $29, so worth it, you can park and walk everywhere.
1 vote
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We did make a reservation, but at the time there was no cost. I'd call ahead to confirm. Cheers.
0 votes
Is fitness center free for guests?
Yes
0 votes
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123
"Choose a suite as you will have plenty of room and great views!"
"ask to be away from the elevator"
"Higher floors yield better views"
"High floor and corner rooms have a great view!"
"I like the River view, but the city view is great as well"
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12345620
PRICE RANGE
US$278 - US$430 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott grand rapidsmarriott grand rapidsgrand rapids marriott
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
337
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JW Marriott Grand Rapids Reviews