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JW Marriott Grand Rapids

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JW Marriott Grand Rapids
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867 Reviews from our TripAdvisor Community

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Showing 858: English reviews
Reviewed 1 week ago via mobile

Top notch all around. Great staff in the concierge lounge. We were upgraded to a suite for being gold members, fantastic touch! We were very pleased all around. Wish the pool was larger but it does the job. We love that it has a steam room.

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Helpful?
Thank Kevin D
Vancouver, BC
Reviewed 1 week ago

I've stayed at this property 5 times this year and have had a fantastic experience every single time. The hotel is beautiful, the service is top notch and the location is great. Great for business travel. I would highly recommend the JW to anyone.

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Helpful?
Thank travel_bug214
Fairfax, VA
Reviewed 2 weeks ago

Staying at this Marriott had some problems. My husband's & my room was very nice with a view of the river on the 13th floor. The staff at the front desk were terrific too. Our issues were with the reservation process and with the people who cleaned the room. I did write a letter and mailed it to the manager...

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Helpful?
Thank Virginia2002
Tracy356, Manager at JW Marriott Grand Rapids, responded to this review

Dear Virginia2002- Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. It's unusual you weren't able to book online or that the changes were not able to be completed after your first call, as this is certainly not a typical experience with our hotel. It is definitely something we...

Grand Rapids, Michigan
Reviewed 2 weeks ago via mobile

For Grand Rapids this is an expensive hotel. Possibly the most expensive on the west side of the state! While I enjoyed staying there, I was struck with all the excessive charges. For example, to park overnight is $24.99, if you valet, $29.99. The parking structure is 50 feet away. And a tip is expected. To compare, if you only...

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Helpful?
Thank Welshman42256
Tracy356, Manager at JW Marriott Grand Rapids, responded to this review

Dear Welshman42256- Thank you for your recent stay with us! We're happy you chose your first stay at a JW to be with us, yet sorry to hear you were not pleased with the price. Our hotel is located right on the river in the heart of downtown with incredible views, within walking distance to the major event venues, eateries...

Holland, Michigan
Reviewed 2 weeks ago

We stayed on the 13th floor with a view of the river. The windows are curved and provide a fantastic view of the river and Grand Rapids. The room was large and had a coffee station, mini fridge, and safe. The bathroom appeared newly renovated with a large shower and separate tub. The staff at check in were very friendly...

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Helpful?
Thank julie h
canton
Reviewed 2 weeks ago

My kid ,Michelle and I we stay in JW GR for few times , and I have employee rate to stay there ,but let me tell you people who work there treat us like Royalty !!From first step in to hotel till departure they make me feel like I am at part of family ,part of the circle of old...

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Thank maxewa1
Utah
Reviewed 2 weeks ago

JW Marriott is in a wonderful location, central to Grand Rapids and right downtown. The hotel is very impressive with excellent service and accommodations. Wonderful restaurants and the staff was most helpful.

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Thank UtahVW
Crown Point, Indiana
Reviewed 3 weeks ago

My husband and I come to Grand Rapids and stay at the JW at least once a year. We love the hotel and the service is excellent. From the valet and the front desk to Mixology and the house keepers, they all aim to please. On this visit we did not eat at the in house restaurant 616, but we...

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Thank enjoyasmile
Reviewed 3 weeks ago

I could not have asked for better service from every level of employee or at their fantastic 616 restaurant. Luxurious, modern and simply amazing hotel. They happily accommodated our large block of rooms and got our family on the same floor with nearby rooms.

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Thank Tracie S
Saint Louis, Missouri
Reviewed 3 weeks ago

I would highly recommend this hotel for a business trip stay. It is very professional and clean. The view from the rooms and foyer is excellent. I will be reviewing the restaurant and bar separately, but I can say that those were both very good. The reason I would not give this hotel a 5 is because it did not...

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Thank Matthew L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 

Additional Information about JW Marriott Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $356 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Orbitz, Odigeo and Jetsetter so you can book your JW Marriott Grand Rapids reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott
Hotel Style:
#1 Romantic Hotel in Grand Rapids
#1 Business Hotel in Grand Rapids
#1 Spa Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Grand Rapids staff and other travellers.
6 questions
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Questions? Get answers from JW Marriott Grand Rapids staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no bad rooms in this hotel,”
 of 5 bubbles travel_bug214, 24 Nov 2016 | Read review
“Parking is expensive in the city, so a package including valet parking is worth every penny for the convenience.”
 of 5 bubbles enjoyasmile, 16 Nov 2016 | Read review
“river view and downtown view are both amazing”
 of 5 bubbles tracies949, 15 Nov 2016 | Read review
“Acquire the river view room, especially at winter time.”
 of 5 bubbles vladimirmichigan, 4 Nov 2016 | Read review
“High up rooms quieter, live music in bar downstairs”
 of 5 bubbles Carno, 28 Oct 2016 | Read review
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