We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
235 Louis Campau Prom, Grand Rapids, MI 49503
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
US$299
View deal
Free cancellation until 02/10/21
Reserve now, pay at stay
Hotels.com
Priceline
JW MarriottUS$299
Booking.comUS$299
Expedia.comUS$299
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (390)
Room & Suite (107)
Dining (33)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Grand Rapids
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 34 hotels in Grand Rapids
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 42" flat screen TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything.
Read more
Room & Suite (107)107
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid internet
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Hotel links
Special Offer:Unlock Member Rates!
1176Reviews15Q+A100Room tips
Traveller rating
  • 839
  • 206
  • 66
  • 38
  • 27
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
B P wrote a review 5 Jun
Hong Kong, China8 contributions3 helpful votes
JW Marriott in Grand Rapids is like the beautiful, popular and vapid high school crush. The location is nice But the cold, pretentious, self assuredness that the hotel has becomes irritating quick. After coming here for both long and short stays for years, I’m pretty much over this place. Status acknowledgement much less perks are pretty much non existent. Maybe 1 room upgrade and 1 suite rewards request honored over multiple stays per year. Some staff are cool, but the general vibe is you should be honored to pay their NYC 5 star rates. The management obviously does not care about training their staff to the high standards the JW name deserves. Reception looks at you hoping that you’ll just walk by and use your phone app to open whatever room they stuck you in. COVID has given them an excuse to eliminate what amenities they actually had such as the lounge while giving out coupons to a Starbucks which has limited hours. I wish things would change but it appears they love being elitist. Even the Amway Grand, who I believe shares ownership with the JW has a warmer feel.
Read more
Date of stay: June 2021Trip type: Travelled on business
1 Helpful vote
Helpful
Share
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded 1 week ago
Dear Valued Guest, Thank you for choosing to stay at the JW Marriott Grand Rapids and for providing your feedback! We always strive to make each and every guest feel welcome and at home while they stay with us, and we are saddened to hear that we did not make this happen for you in your past stays. You and all of our guests are very important to us and we are delighted to serve everyone that steps through our doors. We will be utilizing this feedback as a teaching moment for our staff in order to better serve our guests and make everyone feel warm and welcome while staying with us. Once again, thank you for sharing your feedback. If you have any further concerns please do not hesitate to contact us. Thank you so much for staying with us during these unusual times, we hope we can welcome you back in the future.
Read more
Steffi R wrote a review May 2021
Grand Rapids, Michigan21 contributions7 helpful votes
the staff was very friendly and helpful, the lobby and room was very clean, awesome view of the city, comfortable bed with comfy pillows, the hotel has a large deck overlooking the grand river, we will stay here again
Read more
Date of stay: May 2021
Location
Cleanliness
Service
Helpful
Share
Kelly Taylor wrote a review Apr 2021
Los Angeles, California1 contribution
When they checked me into my room, I was immediately horrified! There was mold on the ceiling, and I received horrible bug bites while sleeping. I also found a woman under my bed. Would not recommend.
Read more
Date of stay: August 2020
Helpful
Share
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded 21 Apr 2021
Dear Valued Guest, We appreciate the honest feedback that you have provided, and we would love to discuss your stay in further detail so that we may better assist you. Please contact me at ldooley@ahchospitality.com, or contact the hotel and ask to speak with Liam so that we may discuss further! Again, thank you for your feedback and we hope to hear from you soon!
Read more
DMS wrote a review Apr 2021
19 contributions23 helpful votes
I stayed at the J.W. Marriott in Grand Rapids for a special occasion after business took me to the area. My experience was disappointing because the hotel goes out of its way to game the system by trying to avoid providing the guaranteed benefits that come with Marriott Bonvoy elite status. Specifically, breakfast. You get a voucher for $20. The problem? It's basically impossible to have breakfast in the hotel restaurant, including coffee, tip and tax, for $20 unless you are fine eating yogurt, bread, or an unhealthy sandwich. All of the prices for breakfast entrees like eggs are conveniently priced between $17-$25, which makes the $20 worthless since breakfast will exceed the value of the voucher by the time coffee, juice, tip and tax are added to the bill. Not only does this violate both the letter and spirit of the Marriott Bonvoy terms and conditions, but it's incredibly chintzy of the hotel to nickle-and-dime the corporate chain's best customers over a hot entree. The hotel's F&B is probably buying eggs for $0.15 per egg (maybe $0.75 an egg if they're expensive organic, free-range eggs). So, charging $17 for two eggs cooked any way is beyond ridiculous. This disingenuous behavior left a really bad taste in my mouth. To the hotel's credit when I complained to corporate Marriott the manager on duty provided additional vouchers to cover the real cost of breakfast but I doubt they did this for other guests or adjusted their unethical practices for future guests. Between the breakfast situation and the long list of amenities and services suspended or eliminated under the guise of coronavirus, I won't stay here again.
Read more
Date of stay: April 2021
Value
Location
Service
2 Helpful votes
Helpful
Share
Travel before 2020 was fun wrote a review Apr 2021
Fort Wayne, Indiana674 contributions634 helpful votes
The JW Marriott in Grand Rapids is below the standards one expects from a JW Marriott or anyone hotel above 4 1/2 stars. 1) No pre-arrival email to guests 2) No valet parking (other hotels are managing to do it in the age of covid) 3) Guest rooms are 5 years outdated. 4) TV is 42 inches and from 2013. Most JW Marriott hotels (as well as most Marriott brands) have had 50 or 55 inch TVs since 2016. 5) Old scratched and scuffed furniture. Some of the furniture was not dusted recently. 6) Ugly old carpets (unlike the new carpeting in lobby and event rooms). 7) Bad lighting with a million light switches because there are no central lighting controls. 8) No 100% blackout curtains . Many JW Marriott or comparable properties that are new or newly renovated in downtown locations have electronic blinds/curtains. 9) No USB outlets by nightstand. 10) No phone on nightstand for wakeup calls. The phone is on the desk. There's no directory for the phone. When I dialed 0 I received a busy signal. I've never had a busy signal ever in a hotel. 11) Horrible sound/noise insulation for a hotel built right downtown near the expresssway. 12) A pathetically small gym with only two treadmills for a property with something like 300 guest rooms. TWO TREADMILLS FOR 300 ROOMS. Of the two treadmills, they are not really really socially distanced if two people want to use them at the same time. 13) No lunch or afternoon drink or food options. Starbucks is closed, lobby restaurant and bar are closed after breakfast until 5 pm, and I didn't see any sort of pantry or market. 14) Front desk never promoted the hotel restaurant or bar with a soft sell. That's money left on the table. Nothing in guest rooms or room key envelope with restaurant hours. I could go on. The old furniture that I spoke of earlier looks more like a Marriott airport or Marriott suburban office park hotel from 2003-2006, not a JW Marriott. Again, this is just below the standard of what you expect in JW Marriott. If this was a Marriott or Sheraton, it would be tired but acceptable. This is not acceptable. The only nice things were the purple accent sofa, which looked newer than the rest of the room decor. Also, the bathroom was fully stocked with amenities from lotion to mouthwash to shampoo, conditioner, etc. There was also a bathrobe. Yet there was no pen or writing paper. Nor were there newspapers or even a local magazine about Grand Rapids. I'm sure the hotel is blaming covid for removing these things, but it doesn't make sense because you either remove everything from the rooms or you keep everything. I booked this hotel because I thought I was getting a JW Marriott. Instead, I got a tired old hotel pretending to be a JW Marriott that in reality is on par with a very average airport or suburban office park Sheraton or Marriott. I would not stay here again.
Read more
Date of stay: April 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
Helpful
Share
Response from Liam Dooley, Guest Services / Front Office at JW Marriott Grand Rapids
Responded 10 Apr 2021
Dear Valued Guest, Thank you for sharing your feedback with us! I am deeply sorry we did not meet your expectations within your time with us. Covid-19 has brought with it many challenges, and I can assure you we are doing everything in our power to return the services and amenities that we would normally have while maintaining the safety of our guests and staff. Your dissatisfaction of the rooms is very disappointing to us, as we pride ourselves in luxury and quality. We had a renovation planned that got pushed back due to the current circumstances, but we do plan to renovate in the near future. We hope once those renovations occur you may choose to stay with us again so we can provide you with our true JW Marriott service. Once again, I apologize for the concerns you shared. If you have any further concerns please do not hesitate to reach out. Thank you so much for staying with us during these unusual times, we hope we can welcome you back in the future.
Read more
Previous
123456
PRICE RANGE
US$309 - US$414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott grand rapids, marriott grand rapids, grand rapids marriott
LOCATION
United StatesMichiganKent CountyGrand Rapids
NUMBER OF ROOMS
337
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about JW Marriott Grand Rapids
Which popular attractions are close to JW Marriott Grand Rapids?
Nearby attractions include Gerald R. Ford Museum (0.4 km), Grand Rapids Public Museum (0.2 km), and DeVos Place (0.3 km).
What are some of the property amenities at JW Marriott Grand Rapids?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at JW Marriott Grand Rapids?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at JW Marriott Grand Rapids?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JW Marriott Grand Rapids?
Conveniently located restaurants include Leo's Seafood Restaurant & Bar, San Chez a Tapas Bistro, and The Chop House - Grand Rapids.
Are there opportunities to exercise at JW Marriott Grand Rapids?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is JW Marriott Grand Rapids located near the city centre?
Yes, it is 0.3 km away from the centre of Grand Rapids.
Are any cleaning services offered at JW Marriott Grand Rapids?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Grand Rapids offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Grand Rapids?
Many travellers enjoy visiting Meyer May House (1.8 km).
Does JW Marriott Grand Rapids have any great views?
Yes, guests often enjoy the river view available here.