We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

JW Marriott Grand Rapids

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
JW Marriott Grand Rapids
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

893 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for JW Marriott Grand Rapids
See the most recent reviews
Showing 884: English reviews
Reviewed 2 March 2015

This was my 3rd stay at this location and each experience keeps getting better. The rooms, service and overall experience are wonderful. Concierge lounge staff are outstanding and truly made for a great experience. If you get the chance, I highly recommend the JW Grand Rapids.

 Report
Helpful?
Thank 516glenns
Elida O, Manager at JW Marriott Grand Rapids, responded to this review

Dear 516glenns, Thank you so much for your kind words. We are so flattered! I am so glad that you were able to visit our Concierge Lounge; it is quite fantastic! We hope to see you again soon. At your service, Elida O

Reviewed 28 February 2015 via mobile

I was in Grand Rapids for my child's Daddy/Daughter dance and I was blown away by the level of staff service that the JWGR gave to me and my family. Besides having an amazing housekeeping team that gave incredible service throughout my stay. And having AMAZING crafted and fresh food that was delivered with exceptional service. The STAFF sets this...

 Report
Helpful?
Thank Brian S
Elida O, Manager at JW Marriott Grand Rapids, responded to this review

Dear Brian, Thank you so much for your kind words about our staff, I will make sure to pass your lovely comments along. We hope that you enjoyed your Daddy/Daughter dance, and we hope we can be a part of another special occasion soon. At your service, Elida O

Iowa
Reviewed 20 February 2015 via mobile

Perfect experience each time I have visited with clean well appointed rooms. The staff is very pleasant and attentive and make the experience quite enjoyable. The restaurant is quite good with healthy options available. The hotel is located within walking distance to many food and bat options.

 Report
Helpful?
Thank PowertravelerIowa
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear PowertravelerIowa, We are very glad you came to stay with us this month. Thank you for your kind words, we appreciate your feedback. I am pleased to hear that you found the hotel and your experience with us a perfect experience on more then one occasion. It is this kind of feedback that makes our jobs so rewarding. We...

Farmington Hills, Michigan
Reviewed 19 February 2015

We always like to stay here; luxurious rooms, staff is professional, courteous, friendly and helpful. The entire Hotel always smells amazing. Location is fantastic for the downtown area, plenty of food/drink within walking distance along with many venues (museums, concert hall, etc.). Concierge is the "cats meow" (love the Illy coffee machine). Kids always enjoy SixOneSix since they have childrens...

 Report
Helpful?
Thank Cosmo2050
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Cosmo2050, Thank you for joining us again with your family and for taking the time to give us feedback on your stay, we appreciate your business. I couldn't help but smile while reading your review, positive feedback like this makes our job very rewarding. We are very pleased that you had such a good experience during your trip, I...

Gridley, California
Reviewed 6 February 2015

The JW Marriott Hotel in Grand Rapids is a "True" 1st Class Hotel. It is everything that a Hotel should be, without exception. It is located on the river, and close to many Grand Rapids sites. We very much enjoyed our stay in Grand Rapids, and await our next trip back.

 Report
Helpful?
5Thank Will S
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Will S, Thank you for joining us the last time you were in Grand Rapids. I am very happy to hear about your 1st class experience. We look forward to having you stay with us again the next time you visit. At your service, Dave N

Lowell, Michigan
Reviewed 5 February 2015

Although my wife and I have travelled the world, I certainly do not consider us to be "high brow" type people. I decided to give my wife a nice hotel experience for her birthday, even though we live only 25 miles from this hotel. Upon arrival in my pick-up truck, I had to laugh when the valet was parking it...

 Report
Helpful?
1Thank Walter T
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Walter T, Thank you for choosing our hotel to celebrate your wife's birthday. It is our utmost pleasure to provide that level of service to every one of our guests. I am very pleased to hear that you felt welcomed, that is our first priority with everyone that comes through our doors. Thank you so much for staying with...

Round Lake, Illinois
Reviewed 26 January 2015

I stayed at the JW Marriott Grand Rapids on business in January 2015. It is a very nice, tall, modern-interior designed hotel sitting right on the river. Staying on a Concierge Floor - # 22 - the view over the city is very impressive. When getting off the elevator, if you are afraid of heights, be careful when looking down...

 Report
Helpful?
Thank Christopher D
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Christopher, I am very happy to hear that you had a comfortable and friendly experience when you stayed with us earlier this month. The burger you described has my mouth watering, sounds like you made an excellent choice. We are very grateful for your very thorough feedback and for your business. It would be our delight to have you...

Reviewed 25 January 2015

We only had the opportunity to stay one night but the hotel was very nice. Located in downtown 1 block away from the Amway sits this gem. We had a conceierge level room 1904 and it was quaint. Standard king bed which was very comfy with a chase lounge large enough for the 14 year old to sleep on. It...

 Report
Helpful?
Thank country033
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear country033, Thank you very much for joining us last month! It was our pleasure to host you and your family. We are very grateful that you were able to take the time to write a review, your feedback is always appreciated. I am happy to hear that you plan on staying with us the next time you visit Grand...

Reviewed 25 January 2015 via mobile

It is so easy to become all self-important & have sky high expectations when travelling on business, which can result in hotel guests on tight schedules dismissing even exemplary service as employees merely "doing what they're paid to do." Even though that may well be the case, I was pleasantly surprised as to the quality of the staff and the...

 Report
Helpful?
Thank RedDragonSteve
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear RedDragonSteve, We are very happy to hear about the positive experience you had while joining us last month! May I just offer a sincere thank you for you business and feedback. We greatly appreciate your patronage. I agree that customer service can sometimes be overlooked or not taken seriously, but that is not our style. Staying true to our...

Michigan
Reviewed 21 January 2015 via mobile

This is a swanky hotel with the great downtown location. It's on the skywalk so there's no need to go outside in the snow if you're here in winter. Want to get a case of vertigo? Go to the top floor and look down at the restaurant below – woah! now take a step back.

 Report
Helpful?
1Thank Erick M
Dave N, Manager at JW Marriott Grand Rapids, responded to this review

Dear Erick M, That view is not for the faint of heart! It is especially beautiful at night when it is lit up with all the blue lights. I'm very glad you enjoyed your stay and we are grateful for your feedback. Thank you very much for joining us last week, we look forward to hosting you again in the...

298 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (231)
Viewed
View from Room (21)
Viewed
Room/Suite (45)
Viewed
Dining (7)
Viewed
Bathroom (21)
Viewed
Hotel & Grounds (32)
Viewed
Pool/Beach Area (5)
Viewed
Other (100)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (67)
Viewed
Business Centre/Function Rooms (8)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (28)
Viewed
Pool/Beach Area (2)
Viewed
Dining (9)
Viewed
View from Room (1)
Viewed
Bathroom (2)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Grand Rapids hotels
0.2 km away
Amway Grand Plaza, Curio Collection by Hilton
0.3 km away
Homewood Suites by Hilton Grand Rapids Downtown
0.3 km away
Holiday Inn Grand Rapids Downtown
Show Prices
Show Prices
Show Prices
1.6 km away
Hampton Inn & Suites Grand Rapids Downtown
0.2 km away
Courtyard Grand Rapids Downtown
Courtyard Grand Rapids Downtown
#15 of 49 in Grand Rapids
337 reviews
0.4 km away
CityFlatsHotel
CityFlatsHotel
#16 of 49 in Grand Rapids
208 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 

Additional Information about JW Marriott Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $420 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Grand Rapids 4*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Orbitz, Hotels.com, Booking.com, Travelocity and Jetsetter so you can book your JW Marriott Grand Rapids reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Grand Rapids
Grand Rapids Marriott
Hotel Style:
#1 Romantic Hotel in Grand Rapids
#1 Spa Hotel in Grand Rapids
#1 Business Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Grand Rapids staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from JW Marriott Grand Rapids staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors better views”
  • View from Concierge lounge
  • View from Conceirge Lounge
 of 5 bubbles StephanieC92812, 22 Feb 2017 | Read review
“Ask for a high floor; the view is incredible!”
 of 5 bubbles lizrumney, 2 Feb 2017 | Read review
“The river view is the best for at night. Ask for a corner room for the best views and quietest rooms.”
 of 5 bubbles Finediner1777, 17 Jan 2017 | Read review
“Rooms facing the river have the best views”
 of 5 bubbles 664betsym, 12 Jan 2017 | Read review
“The town is beautiful and the hotel is built in a way that probably doesn't have a bad view in any of the rooms”
 of 5 bubbles travelstooofthen, 3 Jan 2017 | Read review
5 of 5