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BEST WESTERN Hospitality Hotel & Suites

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449 Reviews from our TripAdvisor Community

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Showing 448: English reviews
Park Forest, Illinois
Reviewed 2 days ago NEW

Great price, I was expecting crappy service, but they gave me the exact opposite of that. The front desk ladies and housekeeping were very friendly with great customservice. Rooms were very comfortable!

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Helpful?
Thank Lizzyholman
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Lizzyholman, Thank you for your 5 star review!! We are so happy that we exceeded your expectations. And that you enjoyed your stay with us. We love to hear when our guests have had a spectacular stay. Therefore really appreciate it when our guests take time out of their busy day to let us know how we are doing. So...

Melbourne, Florida
Reviewed 2 weeks ago

Hotel smells, dinners are disgusting general manager is a mean human being. Place is trying to scam people out of money. Would never stay again in a million years! Worst hotel experience of my life. Learned my lesson by trusting a best western

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Helpful?
1Thank JAT1023
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

JAT1023, We sincerely apologize for the problems you experienced. And we are very sorry you feel this way, unfortunately we do have policies we uphold, in order to ensure every guest that stays with us enjoys their stay. We hope you will reconsider and give the brand a chance to prove to you our commitment to your satisfaction.

Traverse City,
Reviewed 4 weeks ago

We stayed in a King Size Suite, plenty of room for my family of four. We even had 2 bathrooms. I was impressed that we also received complimentary breakfast (everyday) and dinner (Mon - Thur). Nice pool and hot tub. Overall very clean hotel, we would go back if in the area again.

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Helpful?
Thank F1135YSjenniferw
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

F1135YSjenniferw, Thank you so much for your wonderful 5 star review!!! We are so very glad you and your family enjoyed your stay with us. It's always nice to have a little time away from home enjoying each other. We look forward to serving you here again, if your ever in the area.

Albuquerque
Reviewed 4 weeks ago

I was initially housed in a room near the entrance, which smelled of smoke that had been masked by Febreze. It was sickening and loud, so she moved me to a cleaner room off a rear hallway behind the pool. It was great other than the fight between a man and woman in the hallway at 5 am. That was...

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Helpful?
Thank maddogcorpsman
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Maddogcorpsman, Thank you for taking the time to write a review about your recent stay with us. I would like to sincerely apologize for the problems with your guest room, that is not up to our usual standards and I appreciate your letting us know. I also apologize for the noise disturbances, I am very glad our staff addressed the...

Estacada, United States
Reviewed 24 October 2016

This one of several hotels that we stay in on the 15 day trip. It was great to call into the call center and tell the operator where we were and then they would find us a hotel at one the next exits. We would not have to wait once we were at the hotel because we were already check...

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Helpful?
Thank Terri D
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Terri D, Thank you so much for taking the time to write a review and for your five star rating! We are so happy to have our loyal Best Western customers and glad that we were able to accommodate you along your trip.We hope to see you here again, if your ever in the area.

Miami, Florida
Reviewed 22 October 2016

So the breakfast isn't all that bad. I've seen better from other hotels though. The largest problem I found was the lack of juice. The machine witch they use to pour juice has four slots, these containing water, cranberry juice, and two orange juices. I wish they had added another juice to it, such as apple juice. Besides that I...

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Helpful?
Thank Olivia43o79
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Olivia43o79, Thank you for your review and giving us your insight about breakfast. I do apologize for the lack of juice and we have sense remedied this problem. We are glad to see that other aspects of your stay went well. and that the staff your guest room were up to our standards. We hope you will stay with us...

Reviewed 17 October 2016

We were only in town one night and couldn't take advantage of all the amenities. The staff was friendly and helpful, the location was convenient to airport and freeways. The price was reasonable. We didn't have any issues with our room. The property itself seemed to be undergoing some maintenance. The heat upstairs in the breakfast area seemed to have...

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Helpful?
Thank 402tracyi
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to write a review and tell us about your stay. We are very glad that our proximity to the Gerald R Ford International Airport was convenient for you. And as the General Manger here I'm always glad to hear about when my team has done a wonderful good for our guests. Like you stated...

Midland, United States
Reviewed 17 October 2016

The overall was ok, the rooms were ok, but towel bars were falling off the wall, lights were burnt out, and the showers plugged up and wouldn't drain well. There was a very odd smell of sewer in the entire building all the time too, it was terrible!

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Helpful?
Thank Colett D
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post a review, I sincerely apologize for the problems you experienced during your stay with us. I would like to apologize for the problems with your guest room. And know that this is defiantly not our normal standard of guest room. Also, I do apologize for the smell and can only apologize and...

Pewaukee, Wisconsin
Reviewed 17 October 2016

We stayed 2 nights at this Hotel in Grand Rapids. The staff was very friendly and the king room was spacious and very clean. The hotel is quite large in size. The room had a full sized bar refrigerator and microwave. We had asked to be on the first floor near a door as we are older and have difficulty...

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Helpful?
Thank Patricia E
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your review and your five star rating. We are so happy when our guest are able to let us know exactly what the experienced while staying with us. And very glad to hear that even though were not able to accommodate your room request, you still had a wonderful stay. We hope to see you on your...

Dundee, United States
Reviewed 15 October 2016

I would highly recommend this hotel due to its ample and varied breakfast on the second floor balcony, the late hours of the pool area, the large room with comfie beds, and the friendly and helpful staff.

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Helpful?
Thank Linda S
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks so much for your wonderful review! We are so happy to hear when our guests enjoy themselves. And very glad that you loved your stay with us. We hope next time you are in town you will come and visit us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $114 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#18 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
6 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles ecotour36, 28 Sep 2016 | Read review
“We were on the inside of the "horseshoe", first floor towards the back and it was quiet.”
 of 5 bubbles 258sandik, 30 Aug 2016 | Read review
“Pool is on the first floor, breakfast is on the second floor”
 of 5 bubbles kweaver2016, 22 Aug 2016 | Read review
“I like the second floor..you have a window to look out of”
 of 5 bubbles D8376MZkathyr, 28 Jul 2016 | Read review
“Second floor best as breakfast bar on his floor so it's easy to get to!”
 of 5 bubbles P3278OMpatriciap, 6 Jul 2016 | Read review
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