We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Hospitality Hotel & Suites

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Hospitality Hotel & Suites
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"name":"ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

486 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 485: English reviews
Start your review of BEST WESTERN Hospitality Hotel & Suites
 Click to rate
Union City, Indiana
Reviewed 2 days ago NEW

Great quite placed to stay. Great hot breakfast. Very comfortable bed. Great heated pool and hot tub. Very nice and caring staff. I go stay there every time I am in town. I would recommend this motel for any stay around this area.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Bill T
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Bill - I was delighted to see your great review and read your kind response! I am so pleased you choose us when you're in town! We love our "regulars" and "frequent guests" and try to create a "home away from home". I am thrilled that you feel that way! We'll so you soon on your next trip to GR!

Petrolia, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 30 December 2016

This is a wonderful hotel. The staff are all friendly and helpful. The public areas are tastefully decorated; the guest rooms are large, clean and comfortable. A clean, well-appointed breakfast area (complimentary) is available in this conveniently located, reasonably priced hotel. We'll definitely stay again.

 Report
Helpful?
1Thank Laura N
About Hotel's Favourite Review
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Laura, Thank you so much for your five star rating and kind review. We always strive for superior customer service and providing our guests a great experience. When we meet those goals it's wonderful to hear about it! We sincerely hope you come visit us again in your future travels!

Troy, Michigan
Reviewed 4 days ago NEW

From the outside the Best Western in Grand Rapids looks a little old and outdated. Inside is a small lobby, but it was nice to enjoy an ice cold cup of lemon ice water while I waited to check in. Our room had a large entry way, making the room feel a lot roomier than most. The room smelled clean...

 Report
Helpful?
Thank IslandLover2011
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

You made our day with your kind review and great comments! We love to hear feedback from our guests especially when we know they are so pleased with their stay! Please come back and see us again!

coldwater, United States
Reviewed 1 week ago

I'd stay again. Everything was very nice. They even have a supper during the week. Staff was great and the bed seemed to be brand new! There is a very nice steak house next door and Meijer across the street. Microwave and fridge in every room and it was a great thing for me because I stayed all week. Oh....great...

Review collected in partnership with Best Western
 Report
Helpful?
Thank 523cristab
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I was thrilled to see your great rating and wonderful review! We love to be able to be a "home away from home" for busy travelers and we seem to have hit the mark for you! We love to hear when this happens! Thanks so much for choosing us and we hope to see you again!

macomb, United States
Reviewed 1 week ago

I liked the hospitality at the front desk by the enite staff. It was a pleasure to be able to get a room I could feel comfortable in and get a good night sleep in and wake up to a very nice breakfast. Keep up the good work, I will be back again this weekend, looking forward to seeing everyone...

Review collected in partnership with Best Western
 Report
Helpful?
Thank H7029RProbertl
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for such a kind review and great rating! I was so delighted to hear how much you enjoyed your stay!It is always so gratifying to know when we have given our guests such a great experience and I am so thrilled to hear you'll be back! See you this weekend!

Marine City, Michigan
Reviewed 1 week ago

Kid's running around,and bouncing basketball at 11:00 pm. Smoking cigarettes, and weed in room's. Staff did nothing about it. My son's life vest was stolen. The fitness room,and hot tub was full of kid's under the age of 10.

Review collected in partnership with Best Western
 Report
Helpful?
Thank laurawZ5979JO
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Laura - I was saddened to hear about the experience you had with us. That definitely does not live up to the standard we strive to reach. We do have specific rules we try to implement concerning quiet hours and it's unfortunate all of our guests don't always adhere to these. We will certainly be reviewing our policies and implementing...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

Stayed at this Best Western for two nights while traveling to Grand Rapids for Founder's KBS beer release. The price was very reasonable, and we were 15 minutes away from downtown GR. The room was very clean and felt comfortable, we had a 2 queen, enjoyed the free breakfast, my boyfriend's brother loved the pool. Having a Meijer across the...

 Report
Helpful?
Thank d0ublevee
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It made our day to read your kind review and great rating! It's wonderful to hear when we are meeting and surpassing our guests expectations! I have to agree, our location is quite convenient for travelers and even locals who just want a quick get away. We hope you come back to visit us in your future travels!

Grand Rapids, Michigan
Reviewed 2 weeks ago

This is not a 4-star hotel, but didn't want that kind of expense! Can't beat the value, and staff went above and beyond to ensure our stay was comfortable. If not satisfied with complimentary breakfast and "dinner" had 15 percent off discounts at a few local restaurants. We ate in-house.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Diane K
Davison, MI
Reviewed 2 weeks ago

We were pleased with this hotel for several reasons. It was very convenient to where we would be for the weekend tournament; we were able to check in early which was nice; and the staff are super friendly. Our room was nice; beds comfortable; and pretty much clean. I am a detail person so I would have cleaned a bit...

 Report
Helpful?
Thank PetalMel
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your kind review! I appreciate the time you took to fill out the survey. I am so pleased you enjoyed your stay and found our location so convenient. I was also delighted you found our staff so friendly! We always strive for superior customer service and when we meet that goal it's so rewarding to...

Muskegon, Michigan, United States
Reviewed 2 weeks ago

We were happily surprised when informed that the hotel provided dinner on weekday nights. The hotel halls were so long that we got our walking for health done even in rainy weather.The food was great! We were very happy, too, to be close to the airport, too.

Review collected in partnership with Best Western
 Report
Helpful?
Thank David H
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

David - Thank you so much for your great review and kind comments! I'm so pleased you were able to enjoy our complimentary dinner. We love being able to add those "extras" to our guests stay. I was also delighted you found our location so convenient to the airport. I agree. It makes travel so much easier! I sincerely hope...

94 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (70)
Viewed
Room/Suite (16)
Viewed
Bathroom (10)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Family/Play Areas (1)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (5)
Viewed
Dining (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (2)
Viewed
View from Room (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Grand Rapids hotels
0.2 km away
Baymont Inn & Suites Grand Rapids Airport
2.6 km away
Comfort Inn Airport
Comfort Inn Airport
#8 of 49 in Grand Rapids
408 reviews
8.0 km away
Country Inn & Suites By Carlson, Grand Rapids East
Show Prices
Show Prices
Show Prices
0.3 km away
Econo Lodge & Suites
Econo Lodge & Suites
#19 of 49 in Grand Rapids
158 reviews
0.4 km away
Country Inn & Suites By Carlson, Grand Rapids Airport
0.7 km away
SpringHill Suites Grand Rapids Airport Southeast
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $115 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Priceline and Hotels.com so you can book your BEST WESTERN Hospitality Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#16 Business Hotel in Grand Rapids
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
Ask a question
Cassopolis, Michigan
Caro, Michigan
9 months ago

See all questions (4)

Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose a room away from the exit doors in case people came in and out a lot during the evening.”
 of 5 bubbles IslandLover2011, 20 Mar 2017 | Read review
“Don't stay here”
 of 5 bubbles 411thomast, 26 Feb 2017 | Read review
“Main floor close to exits provides extra convenience.”
 of 5 bubbles Sanjay2016atlanta, 8 Feb 2017 | Read review
“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
 of 5 bubbles michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles Ecotour36, 28 Sep 2016 | Read review
5 of 5