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Best Western Hospitality Hotel & Suites

Hotwire.comUS$129*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$129*
US$129*
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Best Western Hospitality Hotel & Suites
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503 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Hospitality Hotel & Suites
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Showing 502: English reviews
Michigan
Reviewed 9 October 2016

Rooms very clean, staff pleasant and gave us a lot of good information on getting around town. Love that the busses were available to take us to downtown area for Art Prize. Great access to lots of shopping, restaurants. Would definitely recommend this motel to others.

Review collected in partnership with Best Western
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Helpful?
Thank kidatheart56
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Thank you for staying with us and posting your wonderful review. We are glad you were happy with every aspect of your stay. And as they say in the hotel business - "It's Location, Location, Location!!!" and we are very glad you like ours. We look forward to seeing you here again.

Reviewed 8 October 2016 via mobile

Nice, friendly staff. Rooms are not fancy but a very good value for what you pay. I would stay here again. If you are traveling for business and just need a bed without breaking the bank this is a good choice.

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Helpful?
Thank VtrainZ
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to review our hotel. We are glad our staff did well accommodating you and you felt we were a good value. We are also glad you would consider staying with us again. We do hope you return to our hotel so we can do an better job of demonstrating to you our commitment to...

Midland, MI, United States
Reviewed 4 October 2016

We reserved this hotel thru the mystery section on Expedia. The value was fantastic and we ended up with a Jacuzzi room with a king-size bed! What a surprise! Loved the room, the service and the location of the hotel. We were traveling a bit throughout the weekend and being so close to the expressway was great.

Review collected in partnership with Best Western
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Helpful?
Thank Diane E
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Thanks for taking the time to write and post your review about your recent stay with us. Pleasant surprises are the only kind of surprises to have when traveling and I'm glad we exceeded your expectations. I hope you will be our guest again.

Reviewed 3 October 2016

This hotel is clean and the staff is courteous and obliging. We often stay here because the location is convenient and they allow pets. The breakfast is satisfactory. Great value for the price. Will stay at this hotel again. Would recommend this hotel in general and specifically to people traveling with pets.

Review collected in partnership with Best Western
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Helpful?
Thank 797sheliav
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Thanks for posting your great review about our hotel. We're happy you like us and what we do here. It's fun for us too, when our guests travel with their four legged furry family members, and we get to meet and make friends with them. We appreciate your business and can't wait to see you next time your in town.

Reviewed 2 October 2016 via mobile

Enjoyed staying here with a convenient location. Not there fault, but GPS places you on the wrong side of 4 lane road. Nice breakfast room with usual type food. Coffee was especially good and easy to get more in lobby anytime One OFI is to keep hallway carpet vacuumed

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Helpful?
Thank Peggy D
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to write and submit your comments regarding your stay at our hotel. We realize you have many choices when it comes to lodging and are glad you choose to us. We hope you will come stay with us again so we can prove to you our commitment to your total satisfaction.

Royal Oak
Reviewed 1 October 2016 via mobile

Many positive things to say about this place. King suite very reasonably priced, very spacious, with two full bathrooms and two large flat screen TVs. Very clean. Great helpful people at check in, even though I had messed up the reservation. Good location right off the freeway with shopping and dining options close by. My negative comments would be that...

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Helpful?
Thank Mary K
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Thank you so much for staying with us and posting your review. We are sorry for the inconvenience with the lighting and your room location. I can understand how this would cause a problem. We are glad that you were able to enjoy other aspects of your stay with us. We hope you will come stay with us again soon.

Grand Rapids, Michigan
Reviewed 29 September 2016

ok for the price I paid online, but still a bit pricey. Clean, nothing too special. Overall an ok experience. Breakfast was good. Front desk service was a good. Pool nothing to note, average. Rooms average.

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Helpful?
Thank Ecotour36
Marlin A, Director of Sales at Best Western Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We really appreciate your feedback. I'm glad you were able to enjoy breakfast, and hope we can provide you with a better value the next time you are here.

Indianapolis, United States
Reviewed 26 September 2016

Hotel was clean. Bed comfortable. Good location. Amenities acceptable. Nice pool. Exercise room too hot with minimal equipment. Breakfast food quality very poor, ate somewhere else. A little expensive for this level of quality

Review collected in partnership with Best Western
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Helpful?
Thank Clark B
Marlin A, Director of Sales at Best Western Hospitality Hotel & Suites, responded to this review

Thank you very much for posting your candid comments about your recent stay with us. We value specific and timely feedback from our guests. I have let our maintenance know the issue with the exercise room. If you'd like to discuss your issues further please feel free to contact me at bestwesternsales@grandhospitality.net

Big Rapids, Michigan
Reviewed 26 September 2016

So I have stayed at this hotel several times and usually, I am completely satisfied even if their is a problem, they are usually good about making it "right and satisfying" to me. However this experience was a nightmare!!! As I called to book my room at the "student" rate that I have so much enjoyed, I have come to...

Review collected in partnership with Best Western
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Helpful?
Thank Brandon O
Marlin A, Director of Sales at Best Western Hospitality Hotel & Suites, responded to this review

Dear Brandon, I apologize for the way Rose handled your gift card. You are correct that amount definitely should have been applied before holding the remaining amount for your room. This is not our standard of customer service. I am also sorry that she didn't show sympathy for a situation that should not have happened in the first place. I...

Chicago, United States
Reviewed 26 September 2016

Breakfast was better than average, staff friendly, convenient location, hotel grounds were attractive. The restaurants nearby gave a discount when presented with key card. Pool and fitness center were well maintained and nice. Staff at the front desk were knowledgeable and helpful. I was a bit put off by the fact that the exterior doors did not lock by themselves,...

Review collected in partnership with Best Western
 Report
Helpful?
Thank Karl V
Marlin A, Director of Sales at Best Western Hospitality Hotel & Suites, responded to this review

Thank you Karl for your review and rating. Our maintenance team has fixed the door issue and I thank you for bringing it to our attention. We look forward to you staying with again soon.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast included
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about Best Western Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $141 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
11 months ago

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Questions? Get answers from Best Western Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose a room away from the exit doors in case people came in and out a lot during the evening.”
IslandLover2011, 20 Mar 2017 | Read review
“Don't stay here”
411thomast, 26 Feb 2017 | Read review
“Main floor close to exits provides extra convenience.”
Sanjay2016atlanta, 8 Feb 2017 | Read review
“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
Ecotour36, 28 Sep 2016 | Read review
5 of 5
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