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Crowne Plaza Grand Rapids (Airport)

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Crowne Plaza Grand Rapids (Airport)
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269 Reviews from our TripAdvisor Community

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Showing 264: English reviews
Atlanta, Georgia
Reviewed 4 days ago NEW

Front desk staff warm, put off I arrived. Waiting 5 minutes while sole front desk person handling issues on phone. Spire guest, no apparent upgrade. Room did have access to concierge lounge, which looked like it was serving leftovers from the restaurant. Not many lounges serve chicken cacciatore and pie, old looking cheese cubes. Is that what corporate IHG wants...

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Helpful?
Thank J G
CrownePlazaGR, Sales Assistant/Social Media Coordinato at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for taking your time to write your comments about our property. We are sorry to hear that your stay with us was less than pleasant. I will be sure to personally bring your review to our housekeeping staff about the hallways and then the kitchen staff about our food served in our lounge. We...

Detroit, Michigan
Reviewed 1 November 2016

Hotel is older, but was very clean. Close to the airport, but definitely not a busy hotel. Lobby is very clean and large. Rooms were clean, on the small side and beds need to be replaced. Saw maybe two other people during our entire stay there, almost felt like we had the hotel to ourselves. Lots of banquet rooms but...

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Helpful?
Thank michvaca
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking your time to write your comments about our property. I am pleased to hear that you enjoyed your stay with us! We hope to have the opportunity to host your for future travel. Best Regards, Brittany Bindon Sales Assistant/Social Media Coordinator

Clare, Michigan
Reviewed 24 October 2016

I booked this hotel because I had a free night stay coupon. Upon calling I was informed I would need a credit card on file for incidentals but no charges would be made on the card. Upon arrival to the hotel, I handed them my card and ID. Then was informed my card was declined. I had never been told...

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Helpful?
Thank Nanners93
CrownePlazaGR, Sales Assistnat/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for taking the time to write your comments on our hotel. I am sincerely sorry to hear that your stay with us was less than pleasant. I will be sure to pass your comments along about our Front Desk staff to our management team. I will also let maintenance know about the issues you...

West Des Moines, Iowa
Reviewed 23 October 2016

Stayed one night on may way through town, and although it was maybe average for cleanliness and condition, it could be as it probably was in the past, it seems it may have been a 4 star or better hotel at one time. I was disappointed to find cigarette butts on the balcony and there were people outside smoking at...

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Helpful?
Thank David W
CrownePlazaGR, Sales Assitant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear David- Thank you so much for taking the time to review our property. I am sorry to hear that your experience with us was not the best. I will be sure to pass your comments about our balconies onto our housekeeping department. We hope to have the opportunity to host you again. Best Regards, Brittany Bindon Sales Assistant/Social Media...

Grayling, Michigan
Reviewed 16 October 2016 via mobile

We really enjoyed our stay there nice and comfortable room great service nice little restaurant and bar shuttle service to the airport is a real bonus driver very friendly nice new clean van quick service will definitely make this my next stop again when we are flying out of GR

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Helpful?
Thank Pete K
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you for taking your time to write about your stay with us. We are excited to hear that you enjoyed your stay with us! I will be sure to pass your compliments to our shuttle driver. Safe Travels! Brittany Bindon Sales Assistant/Social Media Coordinator

Grand Haven, Michigan
Reviewed 12 October 2016

We attended Karaoke/w Robert in the lounge area of this hotel on a tuesday night. Karaoke started at 7 until 11pm. Great DJ he had over 1000 songs to choose from, some sang oldies but goodies other sang from the top ten pick. Wait staff very friendly , food is awesome and everyone had a great time, there were 12...

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Helpful?
Thank Nancy K
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Nancy- Thank you so much for your review! We are pleased to hear that you came out and enjoyed Karaoke Night! I'm also happy to hear that our staff was accommodating and our food met your standards. We hope to see you again and soon! Best Regards and Happy Singing, Brittany Bindon Sales Assistant/Social Media Coordinator

Lakeland, Florida
Reviewed 9 October 2016

We stayed at the Crowne Plaza last week for our cast iron convention and everything was very nice. Our room was neat and clean, the lobby was clean with fresh coffee every morning. Our dinners were excellent, but the breakfast buffet was run of the mill. The indoor pool was clean and I used the hot tub a few times....

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Helpful?
Thank jjk1944
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. In regards to the breakfast buffet, I will be sure to pass your comments along to our restaurant so we may improve where necessary. I'm glad to hear you enjoyed your time in our pool! We...

Calgary, Canada
Reviewed 5 October 2016

Attended a cast iron convention at this hotel and stayed 5 nights. I was very pleased with the service. The rooms and bed were very comfortable. The staff were very friendly and helpful. The food was good and excellently served. I liked the pool hot tub and sauna. They had a free shuttle service to and from the airport. I...

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Helpful?
Thank Clamato
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you so much for taking the time to review our hotel. We are pleased to hear that you enjoyed your experience with us. I will be sure to pass your good words along to our staff. We hope to see you soon! Safe Travels, Brittany Bindon Sales Assistant/Social Media Coordinator

Punta Cana
Reviewed 28 September 2016

Checked in to Hotel. My company took forever to send an authority to Pre pay. When I arrived in the hotel they said they HAD received it and everything was ok. The person at the front desk told me I was on the 3 level and was that ok. I said no problem, she then told me I should park...

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Helpful?
Thank katwoman22
CrownePlazaGR, Sales Assistant at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Guest- Thank you very much for taking the time to write about your stay. We are sincerely sorry to hear you had a less than pleasant stay with us. We would be more than happy if you would contact us to give us more information regarding your experience so we can continue to improve. Our Guest Services Manager is...

San Antonio, Texas, Usa
Reviewed 26 September 2016 via mobile

Fantastic Hotel. Rooms are lovely and clean comma the staff was very very nice, there's a full on grocery store right across the street comma with excellent wines. Room service excellent. Airport shuttle very nice. I'd stay here at any time

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Helpful?
Thank Jennifer F
CrownePlazaGR, Sales Assistant/Social Media Coordinator at Crowne Plaza Grand Rapids (Airport), responded to this review

Dear Jennifer F. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 

Additional Information about Crowne Plaza Grand Rapids (Airport)

Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $148 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Grand Rapids (Airport) staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Crowne Plaza Grand Rapids (Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was quite becasue I was a mile away from everything!”
 of 5 bubbles katwoman22, 27 Sep 2016 | Read review
“Be aware, if you say "away from elevator" you will be a mile from it. Upper floor very quiet.”
 of 5 bubbles MaryZ106, 29 Aug 2016 | Read review
“First floor walk-out rooms to the patio area are either very desirable or not desirable depending on your point of view. :-)”
 of 5 bubbles oldpuck, 26 Aug 2016 | Read review
“Find another hotel.”
  • Dirt and scum on the smoke detector.
  • More of the disgusting bathroom door.
  • The condition of the bathroom door.
  • Big gaping hole that apparently used to contain a refrigerator. Now caked with dust.
  • Another shot of what is considered the
  • What is considered to be a
  • The condition of the wall outlets. Things you plug in just fall out.
  • Disgusting lampshade.
 of 5 bubbles HawksFan73, 9 Jul 2016 | Read review
“Clean, quiet rooms and great service”
 of 5 bubbles jessicalK5050ZA, 9 Jul 2016 | Read review
5 of 5
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