41 - 45 of 707 reviews
The pool and hot tub were not working, but we paid the same as we would have at a similarly rated hotel down the street. If I would have known I wouldn't have book this hotel.
I had to spend a night on business in Grand Rapids recently and saw that the Hawthorne Suites looked like a reasonable value. I have had other decent stays at Wyndham properties and expected a clean, comfortable room. The online pictures grossly misrepresented the condition...More
non smoking rooms had a smell. also they were not able to offer adjacent rooms. also no privacy was there. Even the heater and AC was not working as expected. basic amenities were not provided too. Breakfast was also bad.More
Dear Guest, Thank you for your feedback. We are very sorry that we have not been able to meet any of your expectations during your stay here with us. We are very, very sad to hear that even our breakfast that we are so proud...More