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Clarion Inn & Suites Airport

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Clarion Inn & Suites Airport
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186 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Reviewed 15 March 2015 via mobile

Hotel undergoing renovation which it desperately needs. My last stay I hopped in the shower only to find it dirty with used soap and washrag in the shower. The towel I used to dry off with wasn't sure if it was dirty or just stained in multiple spots. Stained or dirty pillow cases and sheets. Would not suggest staying here.

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Helpful?
1Thank jgobble
Ami T, Director of Sales at Clarion Inn & Suites Airport, responded to this review

Dear guest, Thank you for sharing your review. I was quite shocked to hear about your stay as I assure you this is definitely on the usual circumstance at our facility and certainly not the caliber of quality or service we strive to provide. If you would please contact me directly we would sincerely appreciate hearing more regarding the quality...

Reviewed 14 March 2015 via mobile

I travel 3-4 weeks per month conducting training classes in the IT world, so have stayed at a few hotels. Rarely have I run into a staff that was as attentive and willing to serve as the staff here. When I mentioned I wanted cookies as an afternoon snack for our catering menu, the GM replied with "ok, I'll home...

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Helpful?
Thank zmckenzie
Ami T, Director of Sales at Clarion Inn & Suites Airport, responded to this review

Dear guest, Thank you for your very positive review. I tend to agree that we have a wonderful team here led by a wonderful lady. Deb our manager genuinely cares about you, our guests, and sincerely appreciates you patronage. Thanks again for sharing!

Sioux Falls, South Dakota
Reviewed 13 March 2015

Excellent experience all the way around. Clean rooms,great amenities and wonderful staff. I highly recommend! I appreciated the hot breakfast that was available as well the fact that a shuttle was available.

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Helpful?
Thank Njd46
Ami T, Director of Sales at Clarion Inn & Suites Airport, responded to this review

Dear guest, Thank you for your positive review of our property. We look forward to welcoming you back next time you are in town! Sincerely,

Reviewed 12 March 2015

A very clean hotel, well located and serviced by superb front desk and management. They were extremely accommodating to all of our needs and you could tell they really cared about their guests experience. Great breakfast and they even served a dinner Monday-Thursday. Highly recommended!

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Helpful?
Thank Alek M
Ami T, Director of Sales at Clarion Inn & Suites Airport, responded to this review

Dear guest, Thank you for your positive review of our property. We look forward to welcoming you back next time you are in town! Sincerely,

Grand Rapids, Michigan
Reviewed 11 March 2015

Everyone was so friendly and made things very comfortable for our long stay! I would stay again in a heartbeat! food served Monday through Thursday was a big help with budget. Breakfast every morning was wonderful and always fresh coffee throughout the entire day.

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Helpful?
Thank Jenn W
Ami T, Director of Sales at Clarion Inn & Suites Airport, responded to this review

Dear guest, Thank you for your positive review of our property. We look forward to welcoming you back next time you are in town! Sincerely,

San Diego, California
Reviewed 4 March 2015

Spent a week at this hotel in January. I bought the room on one of the major travel web sites. It was listed on that site as a "3 star" hotel, and I felt it deserved a lower rating compared to other hotels I've stayed at in the area. The breakfast was not as good as most 2 or 2.5...

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Helpful?
1Thank Timothy B
Debbie H, General Manager at Clarion Inn & Suites Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Chicago, Illinois
Reviewed 3 March 2015

This hotel is old, but clean. They seem to be trying to update areas. The receptionist was very pleasant and helpful. The room was clean, but in need of a major redo. The wifi worked well. Used the park and fly so the hot breakfast and shuttle to the airport were much appreciated. The trip to the airport is only...

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Helpful?
1Thank Blue333
Debbie H, General Manager at Clarion Inn & Suites Airport, responded to this review

Thank You for you response. We take great pride in trying to keep our hotel nice. We look forward to seeing you again.

Eau Claire, Wisconsin
Reviewed 22 February 2015 via mobile

The hotel rooms were clean. The room was a little small but the beds were comfortable. My only complaints are that the breakfast in the morning was lacking and the second floor smelled like marijuana both nights by the elevator. However, the hotel was quiet and I got a good nights sleep both nights I stayed here.

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Helpful?
Thank shannon k
Ami T, Director of Sales at Clarion Inn & Suites Airport, responded to this review

Dear guest, Thank you for sharing your review. Please don't hesitate to report any issues to the front desk during your stay. They are well trained in resolving these types of situations and we regret that we did not have the opportunity to correct the issues prior to them affecting your stay with us. Thank you again for your feedback....

Grand Rapids, Michigan
Reviewed 21 February 2015

I really like mystay I stayed for 3 days they were really helpful and nice and the manager as well as the receptionist I would love to come again and I would recommend anyone that ask for a nice quiet and reasonable place to stay would be here when other places turned me away they were there and yes if...

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Helpful?
Thank Starr C
Ami T, Director of Sales at Clarion Inn & Suites Airport, responded to this review

Dear guest, Thank you for your feedback. We appreciate your compliments to our team and look forward to welcoming you back to our facility when the occasion arises! Sincerely,

Indianapolis, Indiana
Reviewed 16 January 2015

Many of us have come to expect a free hot breakfast, but the Clarion Inn & Suites in Grand Rapids, Michigan, has gone a step further - a FREE dinner as well. Known as the "Manager's Reception," the Clarion provides a light meal for arriving guests. And, the room was very nice as well. It was a night when Grand...

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Helpful?
Thank Old-Socialist
Debbie H, General Manager at Clarion Inn & Suites Airport, responded to this review

Thank You for the Stay with us! I am glad you were comfortable!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Completely renovated in 2009, this Choice hotel is big on value. You'll love new flat panel 32" TVs in every guestroom along with microwaves and refrigerators. A daily breakfast buffet is complimentary as is an evening reception served Monday - Thursday. Complimentary area shuttle service will take you anywhere within a 3 mile radius. Free wireless Internet and outdoor heated pool. ... more   less 

Additional Information about Clarion Inn & Suites Airport

Address: 4981 28th St SE, Grand Rapids, MI 49512-2046
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: $102 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Inn & Suites Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Clarion Inn & Suites Airport Hotel Grand Rapids
Clarion Inn And Suites Airport
Grand Rapids Days Inn
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Inn & Suites Airport staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Clarion Inn & Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the second floor. It's ok, but only has one elevator at one end of the hotel. They only have a small, outdoor pool.”
 of 5 bubbles LakeshoreLady2, 9 Nov 2016 | Read review
“Use Choice membership to book. Normally will get a complimentary suite room upgrade if available.”
 of 5 bubbles greatlakevacations, 24 Oct 2016 | Read review
“NOISY doors in the hallway of the second floor.”
 of 5 bubbles bvancanada, 27 Sep 2016 | Read review
“Don' t ever stay there.”
 of 5 bubbles phdguy, 25 Apr 2016 | Read review
“Don't book this hotel if you are looking for comfort and safety.”
 of 5 bubbles MaryKayDelavan_WI, 11 Feb 2016 | Read review
5 of 5