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All reviewsfront deskmeijer storecheese omeletspancake machineshuttle drivershort staygrand rapids airportsleeper sofaparking lotfree breakfastwould stay here againking suitemini fridgeexercise roomthe hotel is cleanpool and hot tubbreakfast bar
I stayed at this property from February 5 through February 8, 2018 on a business trip. As a member of the IHG Rewards program, I expected to be treated as I would at every other property operated by the Holiday Inn family. Sadly I was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 4 weeks ago
Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the experience you had with the room you received and the response you had from our staff. I am also sorry that the quality of...More
We stayed only one night as we were in town for a wedding and didn't want to drive home late. We selected this hotel for the location and because we had enough reward points for a free night stay. We were pleasantly surprised at the...More
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 2 October 2017
Thank you mdklik80 for your outstanding review. We are thrilled you enjoyed your stay with us. We hope you will choose us again the next time your travels bring you back to Grand Rapids, MI.
We had a scavenger hunt, went to an escape room, ended up here for swimming & fun. Room has 2 nice Queen beds & a sofa sleeper. We all had fun. Plenty of room & it had a mini fridge & microwave too. It was...More
Response from Amanda M, Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 27 November 2017
Wow what a birthday party! We're absolutely thrilled we were able to be a part of such a fun time! From our entire team we wish the sweet 16 year old a Happy Birthday and look forward to your next stay with us.
Room was clean. There was a handwritten note from the housekeeper, which was a nice welcome. Breakfast was fine. I would've loved some cheese for my eggs and hot sauce. Pool was nice and relaxing. Didn't really see much staff or any guests. Felt like...More
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 24 November 2017
Thank you KerensaSH for your review and for sharing your comments with us on your recent stay with us. We hope the next time your in Grand Rapids, MI for a night we can have you as our guest again.
I've stayed at this hotel previously and liked it, but this time it just seemed like the place was showing lots of wear and badly in need of renovation. I also felt that the price I paid was a little high for what I got....More
Thank Timothy B
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 21 November 2017
Thanks for staying with us and posting your candid comments. We feel that we offer good value given our location and facilities, however; in your case it appears we failed to meet your expectations, and for that I am truly sorry. Please accept my sincere...More