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Holiday Inn Express Hotel & Suites Grand Rapids Airport

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Traveller (29)
Room & Suite (34)
Dining (4)
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Overview
  • Excellent44%
  • Very good30%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“front desk”(40 reviews)
“meijer store”(8 reviews)
“cheese omelets”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2 Star Hotel
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Offers from Holiday Inn Express Hotel & Suites Grand Rapids Airport
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (262)
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Traveller rating
109
79
41
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LanguageEnglish
109
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41
17
15
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All reviewsfront deskmeijer storecheese omeletspancake machineshuttle drivershort staygrand rapids airportsleeper sofaparking lotfree breakfastwould stay here againking suitemini fridgeexercise roomthe hotel is cleanpool and hot tubbreakfast bar
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1 - 5 of 261 reviews
Reviewed 7 March 2018

I stayed at this property from February 5 through February 8, 2018 on a business trip. As a member of the IHG Rewards program, I expected to be treated as I would at every other property operated by the Holiday Inn family. Sadly I was...More

Thank TJMiller68
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 4 weeks ago

Dear TJMiller68, Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the experience you had with the room you received and the response you had from our staff. I am also sorry that the quality of...More

Hotel's Favourite
Reviewed 26 September 2017

We stayed only one night as we were in town for a wedding and didn't want to drive home late. We selected this hotel for the location and because we had enough reward points for a free night stay. We were pleasantly surprised at the...More

Thank mdklik80
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 2 October 2017

Thank you mdklik80 for your outstanding review. We are thrilled you enjoyed your stay with us. We hope you will choose us again the next time your travels bring you back to Grand Rapids, MI.

Reviewed 26 November 2017 via mobile

We had a scavenger hunt, went to an escape room, ended up here for swimming & fun. Room has 2 nice Queen beds & a sofa sleeper. We all had fun. Plenty of room & it had a mini fridge & microwave too. It was...More

Thank Jeanniejo1
Response from Amanda M, Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 27 November 2017

Wow what a birthday party! We're absolutely thrilled we were able to be a part of such a fun time! From our entire team we wish the sweet 16 year old a Happy Birthday and look forward to your next stay with us.

Reviewed 21 November 2017 via mobile

Room was clean. There was a handwritten note from the housekeeper, which was a nice welcome. Breakfast was fine. I would've loved some cheese for my eggs and hot sauce. Pool was nice and relaxing. Didn't really see much staff or any guests. Felt like...More

Thank KerensaSH
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 24 November 2017

Thank you KerensaSH for your review and for sharing your comments with us on your recent stay with us. We hope the next time your in Grand Rapids, MI for a night we can have you as our guest again.

Reviewed 20 November 2017

I've stayed at this hotel previously and liked it, but this time it just seemed like the place was showing lots of wear and badly in need of renovation. I also felt that the price I paid was a little high for what I got....More

Thank Timothy B
Response from Amanda M, General Manager at Holiday Inn Express Hotel & Suites Grand Rapids AirportResponded 21 November 2017

Thanks for staying with us and posting your candid comments. We feel that we offer good value given our location and facilities, however; in your case it appears we failed to meet your expectations, and for that I am truly sorry. Please accept my sincere...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$108 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (29)
Room & Suite (34)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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wwjd1947
22 July 2016|
Answer
Response from travelerplus2 | Reviewed this property |
There was no charge to park my car when I stayed there a few months ago.
0
Votes
Room Tips
"Wait until the new hotel opens in the summer of 2018 to book this property."
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"ground floor"
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"Close to food, expressway, grocery store."
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"Room 118 needs a muffler on the heater."
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