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Holiday Inn Express & Suites Howell, an IHG hotel

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1397 N Burkhart Rd, Howell, MI 48855-9689
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (31)
Dining (13)
Room & Suite (13)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Howell, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 5 hotels in Howell
Location
Cleanliness
Service
Value
We know what you are looking for at the Holiday Inn Express Hotel & Suites Howell, conveniently located just off I-96 & M-59. Just minutes from beautiful historic downtown Howell, home of the Michigan Challenge Balloonfest, Brighton, Fowlerville and corporations such as Magna, Ogihara and Pepsi, our luxurious facility offers you a home away from home. Start your day smart with our complimentary hot breakfast bar, our signature cinnamon rolls, eggs, meat and many other tempting items. Complete all of your work in our business center, or by using your own laptop with our free wired/wireless HSIA. Go on a shopping spree at the Tanger Outlet Mall, adjacent to the Holiday Inn Express Howell. Enjoy a hot day in Hell, MI, less than 30 minutes away, then have a little taste of Heaven by cooling off in our heated indoor pool. Melt away the stress of the day in our fitness center, then stretch out on our triple sheeted Simmons plush top mattress and watch your favorite program on your 32 LCD television with extended cable channels. The Holiday Inn Express Hotel & Suites Howell is looking forward to your arrival.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Board games / puzzles
Kids stay free
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Turkish
146Reviews3Q+A31Room tips
Traveller rating
  • 75
  • 39
  • 16
  • 8
  • 8
Time of year
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Language
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Popular mentions
Tina wrote a review Oct 2021
161 contributions21 helpful votes
+1
Pros - Conveniently located off the interstate Next to a large mall Near an awesome antique store Room was large Bed was comfy Cons- Carpet worn and stained Mold in bathroom View out window was roof of Entrance Elevator slow Room key issues Make sure you wear slippers because floors are stained as is furniture. Everything had a dull worn look to it. Would not stay again.
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Date of stay: September 2021Trip type: Travelled with family
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Doug B wrote a review Sep 2021
Holland, Michigan42 contributions44 helpful votes
We stayed at this place because we needed a place to sleep. I wish we stayed at another property. The signage says Satisfaction Guaranteed but when I talked with the desk clerk I got nothing but excuses. I tried to complain to IHG and that did not work either. Just stay away.
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Date of stay: September 2021
Rooms
Cleanliness
Service
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Filbert wrote a review Aug 2021
Eugene, Oregon54 contributions53 helpful votes
+1
As I write this review on about four hours of sleep, I can attest without hyperbole that this is the worst Holiday Inn I have ever patronized in my life. I am a research scientist who travels often for work, and I have never experienced something quite like this before. When we checked in, we were given a filty room that had not been cleaned. The carpets were filthy, there was a used hand towel in the bathroom, and the toilet was splattered with feces. I went down to the front desk, and the person working (Katie) refused to take my word for it, and told me I had to show the room to her. Bringing her back there, upon entering, she looks directly in the bathroom, at the feces covered toilet, and said there was nothing wrong with the room. She then said that the half empty bottle of lotion was "probably from house keeping attempting to refill the bottle"! Why, during COVID would they be reusing lotion bottles?! I then asked for toiletries, since there was no hand soap or (unused) lotion. Katie then pointed at the shower, with the shampoo and body wash, and in a very sharp and rude manner, said "those are your toiletries". She also told me that there were no rooms available to transfer to, that our room was just fine, and she would do nothing for us. We had a long drive, and decided we needed to rest, and went on with our stay. Once we were lying down, we saw bugs crawling on the bed, so I went back down to the front desk. This time there was someone less incompetent than Katie and more willing to help. Suddenly there were plenty of rooms to transfer to, and she put us in a room upstairs. Walking up the stairs to the new room, we see food scraps and half eaten candy decorating the stairs. Upon entering the room, it was clear that it was cleaner, but not cleaned. There was a filthy wash rag hanging on the shower rack, mountain dew cans in the refrigerator, and no trash bags in the receptacles. We sighed and decided to get some rest. At 12:30 AM our room starts pounding due to the rave going on next door. I once again have to go to the front desk and ask them to get the room to be quiet. Another 15 minutes pass and nothing, so we decided to go sleep in our car. We caught the front desk receptionist who was probably the nicest person I dealt with, but even so, she was unable to get her guests under control, and offered me now a third room. So at 1 AM we had to move again. This room was a bit cleaner, but there was still a used toothpick behind the bedside table. We finally fell asleep around 3 AM and were awoken in the morning by housekeeping trying to enter. There was no knock, no announcement, just someone trying to enter the room. I should note that their housekeeping staff do not wear uniforms, and this person didn't even identify themselves, so we had no idea who was trying to break in. I called down to front desk, and Katie once again answers. This time, she blamed me for the event, since she was not notified that my room had changed. I tried to speak with the manager, but all that exists is voicemail and no one to speak to. I paid for two nights in advance and am leaving after one. Avoid this place.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Just keep driving to the next exit. Sleeping at a rest area in a car would be preferable.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Howell, an IHG hotel
Responded 18 Oct 2021
Dear filbert78, Thank you for writing a review about your recent stay with us. I would like to address this with you further, but unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations Department via email at IHGService@ihg.com or you may send us a Private Message through TripAdvisor to IHGService including reference to your TripAdvisor Account Name, so we can follow up on your experience. Best Regards, Ben W. Case Manager IHGService
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Shelley J wrote a review Aug 2021
1 contribution
The facility was clean, pool and work out rooms were adequate. Was not sure who were staff because they blended in with the guests. Ladies at the front desk were helpful and check was quick. I spoke with a staff member on Saturday morning and she began to complain she may have to work 16 hrs today, call ins and short staff. This location is next to the highway, so road noise was high. The hotel room doors slammed closed, so very noisy for late night arrivals. The decor is aged and carpet is stained. Our chair cushion was shredded and the blow-dryer did not operate. Bathroom tubs are in need of an upgrade and our shower rod was bent in the middle, so the curtain did not stay put. The toilets flushed with force, that is a good thing but felt like it was about to burst under the floor. The breakfast and coffee were hot, good selection.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Because this location is by the highway, all rooms will hear the road noise in the night.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Howell, an IHG hotel
Responded 2 weeks ago
Dear shelleyj809, thank you for sharing your impressions of your recent stay with us. I am very happy that the service of our staff, our pool, the breakfast and the cleanliness of the room met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about the noise and maintenance in our room. Please be assured that I will forward your comments to our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience. Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHGService
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Bella wrote a review Jun 2021
Manistique Michigan38 contributions12 helpful votes
We took our granddaughter and stayed in the motel for two nights for a graduation party. The room was spacious and clean. The only problem we had is when we returned from the party our room hadn't been cleaned, I called down to desk and was told you have to ask for the room to be cleaned. So we had to get fresh towels for the next morning.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
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Response from IHG Service, Owner at Holiday Inn Express & Suites Howell, an IHG hotel
Responded 15 Jul 2021
Hi Tina C, Thank you for sharing your thoughts about your recent hotel experience. The team endeavors to provide a comfortable and safe stay for all our guests. I'm sorry for any disappointment you felt about the limited housekeeping service and towels. Due to Covid-19 restrictions, we have placed modifications o our services and amenities. I have shared your comments with the hotel management I have shared your comments with hotel management for review for review. I am confident they will take steps to improve guest satisfaction. Your family's visit is appreciated. We would love the opportunity to provide a better and memorable hotel experience once we get back to full service soon. Warmest regards, Zel N. Case Manager IHGService
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PRICE RANGE
US$88 - US$131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites howell
LOCATION
United StatesMichiganHowell
NUMBER OF ROOMS
77
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Frequently Asked Questions about Holiday Inn Express & Suites Howell, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Howell, an IHG hotel?
Nearby attractions include Tanger Outlets Howell (0.2 km), Livingston Antique Outlet (0.8 km), and Castaway Play (0.7 km).
What are some of the property amenities at Holiday Inn Express & Suites Howell, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Howell, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Howell, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Howell, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Howell, an IHG hotel?
Conveniently located restaurants include Tomato Brothers, Diamonds Steak and Seafood, and 2FOG's Pub.
Are there opportunities to exercise at Holiday Inn Express & Suites Howell, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Howell, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Howell, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Howell, an IHG hotel?
The staff speaks multiple languages, including English and Turkish.
Is Holiday Inn Express & Suites Howell, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.