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Fairfield Inn & Suites Jackson

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96 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Jackson
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Showing 96: English reviews
Bracebridge, Canada
Reviewed 7 April 2016

Rooms are ok, but smaller for a Marriott. The pool closed early, at 10pm. The service was ok, but the front desk people weren`t as friendly as in other Marriotts. The location is convenient, right off the main highway.

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Helpful?
Thank Mal_1313
TMIHospitality, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Mal_1313, Thank you for your review. I am glad to hear our location was convenient for you. We take pride in providing exceptional service to our guests; however, it is clear we did not accomplish that during your stay. We do hope that you will allow us another opportunity to provide the impressive service you deserve. Sincerely, Sherry F....

Reviewed 15 March 2016

I used to stay at Country Inn and Suites, but how it's a Holiday Inn, so I began looking for a new place to stay. I believe I've found it. The hotel room was downright swanky, but the best thing was the staff. Truly nice people and....warm cookies! My only complaint and it's the same at most hotels is that...

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Helpful?
Thank kcape
Allegan, Michigan
Reviewed 14 March 2016 via mobile

I stayed at this hotel several times while in Jackson for work. The rooms are really clean and had everything I needed. Staff was friendly, however they did ask a lot of questions when I inquired if they had a government discount. They were hesitant to apply the discount and the tax exempt organization credit to my room the first...

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Helpful?
Thank Kelsie K
Detroit, MI
Reviewed 1 February 2016

Very nice Front Desk Woman when I called for a room and very nice and helpful when we got the the hotel. The rooms were clean - cookies and tea in the evening a nice touch. Breakfast was good - good selection and good taste. Only complaint couldn't find a blow dryer - glad we brought our own

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Helpful?
Thank noonieboat
Reviewed 15 January 2016 via mobile

I used to stay at the Courtyard Jackson, but I have found a new and better place to stay! Staff is excellent, helpful and always courteous. Taye at the front desk is a great! Breakfast is always fresh every morning!

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Helpful?
Thank EB4131
Reviewed 18 November 2015

After a rude experience at the local Holiday Inn, I stopped by this place and WoW, what a difference. I booked a suite and a room, and included this location as the best place to stay for out of town guests. We were celebrating the 70th wedding anniversary of my parents, and everyone at the Fairfield proved over and over...

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Helpful?
Thank Margaret E
Grimsby, Canada
Reviewed 6 October 2015

We arrived around 11 pm, check-in was fast and friendly. The room was clean, and the bed was comfortable. The hotel was pretty quiet and we had a good night sleep. The breakfast was pretty decent. Overall we had an enjoyable stay and would come back.

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Helpful?
Thank Dustin S
United States
Reviewed 29 September 2015 via mobile

Like most Fairfield inns and other lower end chains the noise is usually a factor. No exception here. I could here the people above me walking loudly and the ones next to me talking and snoring. It's a shame because the room was clean and the bed was comfortable and friendly staff. I did enjoy dinner at red lobster across...

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Helpful?
Thank Europabound
TMIHospitality, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Europabound, Thank you for taking the time out of your busy day to review the Fairfield Inn & Suites Jackson. I'm pleased that you found our rooms to be clean with comfortable beds and enjoyed our friendly staff. I apologize that there was noise that disturbed you. On future visits we'd be more than glad to find you a...

Reviewed 16 September 2015

We loved this hotel easy access to everything, very clean room , friendly hotel staff and breakfast was really good.. My husband and 7 year old son also enjoyed the pool. We will definitely come back to this place next time we are in Jackson.

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Helpful?
Thank Josie T
Garden City, Michigan
Reviewed 24 August 2015

I came to Jackson for a wedding. I called two days before to ask if I could have an early check in since my event was at the check in time and my guest was arriving around that time. The woman said no problem and that I could check in about 1. I arrived at the hotel at 1 and...

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Helpful?
1Thank west_suburbia
TMIHospitality, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear West_suburbia, Thank you for reviewing your stay at the Fairfield Inn & Suites Jackson. Please accept my apologies for the issues you had with check in and the incidentals authorization. I have shared your comments with my team to ensure this was an isolated incident that will be corrected moving forward. I hope that if you find yourself back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only 7 minutes from Jackson County Airport, our hotel is a convenient stay for both business and leisure travelers in the Jackson, MI area. We are surrounded by a variety of restaurants, attractions, and things to do in Jackson, MI. Nascar fans will find out hotel is a 20 minute drive from Michigan International Speedway. Near local shopping at the Westwood Mall and outdoor adventures such as Cascade Falls, there is never a shortage of activities for visitors to Jackson, MI. Our Marriott hotel strives to provide guests with everything they need to make their stay as comfortable as possible. We provide free WiFi, access to our on-site fitness center, a business center, pool & hot tub. Each morning guests are greeted with a complimentary breakfast featuring hot and healthy options to start your day off right. Marriott Rewards members will earn points while staying at our Jackson, MI hotel. ... more   less 

Additional Information about Fairfield Inn & Suites Jackson

Address: 2395 Shirley Dr, Jackson, MI 49202-1521
Region: United States > Michigan > Jackson
Price Range: $153 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Jackson 2.5*
Number of rooms: 57
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Also Known As:
Fairfield Inn Jackson Hotel Jackson
Fairfield Jackson
Jackson Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Jackson staff and other travellers.
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Questions? Get answers from Fairfield Inn & Suites Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor in a corner my have less noise?”
 of 5 bubbles CampyHapper, 29 May 2016 | Read review
“first floor rooms offer very easy access”
 of 5 bubbles scotd258, 21 Apr 2016 | Read review
“Just tell them what you need; they will supply.”
 of 5 bubbles 24margarete, 18 Nov 2015 | Read review
“Stay somewhere else”
 of 5 bubbles west_suburbia, 23 Aug 2015 | Read review
“Stay on the top floor away from the elevator”
 of 5 bubbles 582andyd, 22 Aug 2015 | Read review
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