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Holiday Inn Express & Suites Kalamazoo West

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1315 Westgate Dr, Kalamazoo, MI 49009
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (8)
Dining (8)
Room & Suite (6)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Kalamazoo West
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 36 in Kalamazoo
Location
Cleanliness
Service
Value
Located in Southwestern Michigan, halfway between Chicago and Detroit, the Holiday Inn Express & Suites Kalamazoo West hotel is both a convenient workplace and an ideal getaway spot. It is easily accessible from I-94 and US 131. We are also just minutes away from Western Michigan University. If you're visiting the hotel's locale for work in Kalamazoo, Michigan, you can rely on the free high-speed, WiFi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Pfizer, Stryker and Borgess Medical Center are within miles. You can begin each morning with our Express Start Hot Breakfast, and after a busy day unwind in the indoor heated pool or sweat off stress in the 24 hour Fitness Center. Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Secured parking
Wifi
Indoor pool
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
29Reviews0Q+A4Room tips
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Popular mentions
Kellie N wrote a review Feb 2022
4 contributions
Holes in the sheets, holes in the towels. The bottle of body wash in the shower was completely empty. Hair on the sheets. Dirty bed skirt. Cobwebs in the room. The shower for rinsing off by the pool came out like a drizzle. One disappointment after another. Nothing huge, but for the price of a room for one night, definitely subpar.
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Date of stay: February 2022Trip type: Travelled
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Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo West
Responded 20 Feb 2022
Hello DayTrip641602, Thank you for staying with us and for taking the time to leave us a review. I am sorry to learn about the issues encountered during your stay, particularly with the condition of the room, the in-room amenities, and the shower in the pool area. The experience you described certainly isn’t what we want for any guest. As our guests, we want to do our best to make sure we always meet your expectations, if not exceed them. I would like to assure you that these areas will be given immediate attention by hotel management. I hope that you will give us another chance when you travel back to the area! Many thanks, Jonathan A Case Manager IHGService
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scj1974 wrote a review Oct 2021
Chicago, Illinois19 contributions6 helpful votes
Set off in a quiet location. Clean and modern. Easy check in and check out. Very pricey for the night which was to be expected since the college had an event going on. The floors were very thin but overall great stay.
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Date of stay: October 2021
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Karin B wrote a review Mar 2021
1 contribution2 helpful votes
Like others we found shampoo empty and thin walls (next to highway) and gap in hall door. Planned to have advertised breakfast we checked on at hotel. Waited 5 minutes at breakfast counter reading 7 small signs of breakfast options, then told only rolls, sausage and yogurt, no eggs. Then take down signs! Expressed disappointment to clerk at front desk. No apology, only excuses. Then interrupted by another employee whispering to clerk. Pointed out she was interrupting customer. Told it was manager, I was "combative" and could leave. I asked if I was being thrown out. Told again I could leave and refused to give me her name. With her manager silently standing there! Corporate issued case number, but "leaving it up to location" to make it right.
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Date of stay: March 2021
Value
Rooms
Service
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo West
Responded 10 Apr 2021
Hello C6789YJkarinb, Thank you for staying with us and for taking the time to leave us a review. I am sorry to read about the issues encountered during your stay particularly with the room allocated, limited breakfast options, and the level of service provided by our staff. The experience you described certainly isn’t what we want for any guest. We are committed to serving our guest better. Trust that I have relayed your comments with the hotel management and I am confident that they will take appropriate steps, so this doesn't happen again. I also sent you a private message to obtain more details. We hope that you will consider staying with us again to show that your unsatisfactory stay was an exception! Sincerely, Jonathan A Case Manager IHGService
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peter l wrote a review Mar 2021
clinton,ia87 contributions28 helpful votes
this property was clean and comfortable. It is a little hard to find. GPS wouldn't take address. There is also another Holiday Inn across the parking lot. Would recommend this hotel and would stay here again if in the area. Was disappointed in breakfast. They made an effort to offer some hot items.but fell short of other holiday inns we stayed in since covid.
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Date of stay: March 2021
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Andrea V wrote a review Feb 2021
Belleville, Michigan62 contributions16 helpful votes
I went to Kalamazoo on a business trip this week and chose to stay at this hotel. First the good things: —Relatively new hotel —Comfortable bed —Cool chaise lounges in the room Now the bad: —Sink did not drain —Shampoo dispenser was empty —There was supposed to be a grab and go breakfast in the morning but there were none out —Parking lot was not plowed well and they had half blocked off so you had to walk a ways in the snow So basically—nice physical plant but not well maintained. There are lots of hotels in Kalamazoo—I will try a different one next time.
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Date of stay: February 2021Trip type: Travelled
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo West
Responded 8 Mar 2021
Hi C8482QRandreav, I'm glad you provided feedback. Thanks for staying at our Holiday Inn Express and Suites Kalamazoo West! Our commitment is to deliver positive memorable experiences for our guests but I'm concerned that did not happen this time. I am sorry to learn about the issues encountered during your recent stay with us, particularly with the concerns surrounding the sink, shampoo dispenser, breakfast and the parking lot. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate you sharing your experience and am confident they will take steps so this doesn’t happen again. You deserve the brilliant basics whenever you stay with us. I am thrilled that you found our beds and lounge chairs comfortable. It will be our pleasure to host you again! Cheers, June A. Case Manager IHGService
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PRICE RANGE
US$144 - US$189 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganKalamazoo CountyKalamazoo
NUMBER OF ROOMS
105
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Frequently Asked Questions about Holiday Inn Express & Suites Kalamazoo West
Which popular attractions are close to Holiday Inn Express & Suites Kalamazoo West?
Nearby attractions include The Pantry On Tap Oil and Vinegar (7.0 km), Al Sabo Preserve (0.9 km), and Celebration! Cinema Crossroads & IMAX (6.5 km).
What are some of the property amenities at Holiday Inn Express & Suites Kalamazoo West?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Kalamazoo West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Kalamazoo West?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Kalamazoo West?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn Express & Suites Kalamazoo West?
Conveniently located restaurants include Erbelli's Gourmet Pizza, BOLD, and Fieldstone Grill.
Are there opportunities to exercise at Holiday Inn Express & Suites Kalamazoo West?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Kalamazoo West?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express & Suites Kalamazoo West offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Express & Suites Kalamazoo West?
Many travellers enjoy visiting The Henderson Castle (11.4 km).
Is Holiday Inn Express & Suites Kalamazoo West accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.