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Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Kalamazoo West
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 36 hotels in Kalamazoo
Location
Cleanliness
Service
Value
Located in Southwestern Michigan, halfway between Chicago and Detroit, the Holiday Inn Express & Suites Kalamazoo West hotel is both a convenient workplace and an ideal getaway spot. It is easily accessible from I-94 and US 131. We are also just minutes away from Western Michigan University. If you're visiting the hotel's locale for work in Kalamazoo, Michigan, you can rely on the free high-speed, WiFi access and the 24-hour Business Center to help you meet deadlines. Major corporations, such as Pfizer, Stryker and Borgess Medical Center are within miles. You can begin each morning with our Express Start Hot Breakfast, and after a busy day unwind in the indoor heated pool or sweat off stress in the 24 hour Fitness Center. Our comfortable accommodations provide the amenities and services travelers expect at an affordable price!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Secured parking
Wifi
Indoor pool
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
Full view
Contact
1315 Westgate Dr, Kalamazoo, MI 49009
Getting there
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30Reviews0Q+A4Room tips
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I stayed her for one night for a soccer tournament and the charge appeared 2 days later as usual. My ex husband stayed the second night of the tournament. He had issues with his reservation and was charged for a missed night (which was untrue) he showed them his reservation, they found their error and refunded him. One month later I get a random charge for a night’s stay at this hotel! No notification at all…just bam! So I call and the lady proceeds to get loud, mouthy and tells me that I was not charged initially for my stay. I tell her I have it on my phone right now and I am looking at both charges! She repeatedly tells me I was never charged. I honestly laughed because I could not believe she was trying to tell me I was wrong while I was looking at it!!! In the end my bank card is now frozen because I thought it was a fraudulent purchase…apparantly any hotel can just go back and look up your card number and charge whenever they want to, and I have to email an official print out of my bank account. How do you not have any record?? No email or phone number to contact me??? Do not stay here. The hotel is not clean, on the bottom floor our window would not lock, the room was damp. Spend your money elsewhere!…
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Date of stay: May 2022Trip type: Travelled with family
Helpful
Hotel's Favourite
Set off in a quiet location. Clean and modern. Easy check in and check out. Very pricey for the night which was to be expected since the college had an event going on. The floors were very thin but overall great stay.
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Date of stay: October 2021
Helpful
Holes in the sheets, holes in the towels. The bottle of body wash in the shower was completely empty. Hair on the sheets. Dirty bed skirt. Cobwebs in the room. The shower for rinsing off by the pool came out like a drizzle. One disappointment after another. Nothing huge, but for the price of a room for one night, definitely subpar.
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Date of stay: February 2022Trip type: Travelled with family
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo West
Responded 20 Feb 2022
Hello DayTrip641602, Thank you for staying with us and for taking the time to leave us a review. I am sorry to learn about the issues encountered during your stay, particularly with the condition of the room, the in-room amenities, and the shower in the pool area. The experience you described certainly isn’t what we want for any guest. As our guests, we want to do our best to make sure we always meet your expectations, if not exceed them. I would like to assure you that these areas will be given immediate attention by hotel management. I hope that you will give us another chance when you travel back to the area! Many thanks, Jonathan A Case Manager IHGService
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Like others we found shampoo empty and thin walls (next to highway) and gap in hall door. Planned to have advertised breakfast we checked on at hotel. Waited 5 minutes at breakfast counter reading 7 small signs of breakfast options, then told only rolls, sausage and yogurt, no eggs. Then take down signs! Expressed disappointment to clerk at front desk. No apology, only excuses. Then interrupted by another employee whispering to clerk. Pointed out she was interrupting customer. Told it was manager, I was "combative" and could leave. I asked if I was being thrown out. Told again I could leave and refused to give me her name. With her manager silently standing there! Corporate issued case number, but "leaving it up to location" to make it right.
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Date of stay: March 2021
Value
Rooms
Service
2 Helpful votes
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo West
Responded 10 Apr 2021
Hello C6789YJkarinb, Thank you for staying with us and for taking the time to leave us a review. I am sorry to read about the issues encountered during your stay particularly with the room allocated, limited breakfast options, and the level of service provided by our staff. The experience you described certainly isn’t what we want for any guest. We are committed to serving our guest better. Trust that I have relayed your comments with the hotel management and I am confident that they will take appropriate steps, so this doesn't happen again. I also sent you a private message to obtain more details. We hope that you will consider staying with us again to show that your unsatisfactory stay was an exception! Sincerely, Jonathan A Case Manager IHGService
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this property was clean and comfortable. It is a little hard to find. GPS wouldn't take address. There is also another Holiday Inn across the parking lot. Would recommend this hotel and would stay here again if in the area. Was disappointed in breakfast. They made an effort to offer some hot items.but fell short of other holiday inns we stayed in since covid.
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Date of stay: March 2021
Helpful
I went to Kalamazoo on a business trip this week and chose to stay at this hotel. First the good things: —Relatively new hotel —Comfortable bed —Cool chaise lounges in the room Now the bad: —Sink did not drain —Shampoo dispenser was empty —There was supposed to be a grab and go breakfast in the morning but there were none out —Parking lot was not plowed well and they had half blocked off so you had to walk a ways in the snow So basically—nice physical plant but not well maintained. There are lots of hotels in Kalamazoo—I will try a different one next time.
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Date of stay: February 2021Trip type: Travelled on business
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo West
Responded 8 Mar 2021
Hi C8482QRandreav, I'm glad you provided feedback. Thanks for staying at our Holiday Inn Express and Suites Kalamazoo West! Our commitment is to deliver positive memorable experiences for our guests but I'm concerned that did not happen this time. I am sorry to learn about the issues encountered during your recent stay with us, particularly with the concerns surrounding the sink, shampoo dispenser, breakfast and the parking lot. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate you sharing your experience and am confident they will take steps so this doesn’t happen again. You deserve the brilliant basics whenever you stay with us. I am thrilled that you found our beds and lounge chairs comfortable. It will be our pleasure to host you again! Cheers, June A. Case Manager IHGService
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Pros: Friendly desk staff, comfortable bed, good pressure in the shower, love the shampoo/conditioner dispensers, microwave/fridge was nice to have, lots of food and delivery options nearby, close to 131 and 94 Cons: Gap in door frame is weird and lets in a lot of light and noise. The walls and floors are SUPER thin, worse than most apartment complexes I've lived in. I could hear people stomping around all night, and I could hear all of my neighbors talking. I'm not sensitive to highway noise, but this is close to a freeway, and the windows aren't very thick. You will hear the highway all night (if you're sensitive to that).
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip: Ask for the top floor if you're sensitive to noise
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1 Helpful vote
Helpful
Great stay in a clean, newer hotel with good amenities. A little down the road from St. Joe but not too far. Nice pool area. Good breakfast choices and great coffee. Staff very welcoming and helpful. Convenient to restaurants, gas, stores and interstate. Would recommend.
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Date of stay: June 2019Trip type: Travelled solo
Helpful
There’s no doubt this hotel is new and beautifully decorated. I stopped short of giving it 5 stars because housekeeping fell short of my expectations! Imagine getting in the shower, getting your long hair all soaped up with shampoo only to realize the conditioner and body wash dispensers were empty. Quite annoying especially when you have hair that needs a lot of conditioner. So lesson learned - check before getting in the shower or pack your own because this holiday inn may not have you covered! When I mentioned this to the guy at the front desk upon checking out he was very unsympathetic. Also worth noting that you’ll need some muscle to get your room door open - I consider myself to be reasonably fit and able bodied but I struggled. Can’t imagine what it would be like for anyone physically challenged. …
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Date of stay: February 2020Trip type: Travelled with family
Helpful
Will NEVER, EVER recommend this Holiday Inn Express to anyone! Booked almost two months prior to checking in for a soccer tournament. Arrived at the location, was told to come back in 20 minutes because rooms were being inspected still, at 2:48pm, so they did not have the 2 bed, pull out sofa suite I had reserved. Sat in my car until 3pm, went back in, Travis, the manager told me that they did not have any double suites and all they could offer me was a king with a pullout. Even after I told him that it would not accommodate my family, he offered me nothing else. No adjoining rooms, nothing. He told me that because I had booked through someone else, and not directly with the hotel, he couldn't do anything to help me. TERRIBLE customer service! He should not be in hospitality! He never offered to call around and put me up somewhere else. He just told me to look around the area for other hotels. This was impossible as it was the day of arrival and all hotels in the area had been booked for weeks with the impending soccer tournament. It took us two hours to find another hotel, out of our way, and in the opposite direction...no thanks to Travis! We had to sit in our hot car, with seven kids all hungry and tired, and try to find a hotel. The only help we received was from Traveling Teams, the booking company. They helped us get the room and got the rate comped to what we would have originally paid at our original reservation. They will be contacting a different manager with IHG, and trying to rectify the matter, as Travis was just as discourteous and unhelpful to them as he was to me. I honestly hope that no one else to experience this nightmare that we just went through.…
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Date of stay: September 2019Trip type: Travelled with family
2 Helpful votes
Helpful
Response from Traveler00697306984, General Manager at Holiday Inn Express & Suites Kalamazoo West
Responded 23 Sep 2019
Fireflynights2004, Thank you for completing a survey for Holiday Inn Express & Suites - Kalamazoo West! I do apologize in regards to the issues you had when attempting to check into our hotel. It is important to me that guests have the best experience when staying at our hotel and I am disappointed that this was not the case for you. I am more than happy to speak with you in regards to your reservation in greater details. I hope to hear from you, Travis T. Swift, Operations Manager Holiday Inn Express & Suites
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PRICE RANGE
US$147 - US$202 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMichiganKalamazoo CountyKalamazoo
NUMBER OF ROOMS
105
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Claim Your Listing Frequently Asked Questions about Holiday Inn Express & Suites Kalamazoo West
Which popular attractions are close to Holiday Inn Express & Suites Kalamazoo West?
Nearby attractions include The Pantry On Tap Oil and Vinegar (7.0 km), Al Sabo Preserve (0.9 km), and Celebration! Cinema Crossroads & IMAX (6.5 km).
What are some of the property amenities at Holiday Inn Express & Suites Kalamazoo West?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Kalamazoo West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Kalamazoo West?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Kalamazoo West?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn Express & Suites Kalamazoo West?
Conveniently located restaurants include Erbelli's Gourmet Pizza, BOLD, and Fieldstone Grill.
Are there opportunities to exercise at Holiday Inn Express & Suites Kalamazoo West?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Kalamazoo West?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express & Suites Kalamazoo West offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Express & Suites Kalamazoo West?
Many travellers enjoy visiting The Henderson Castle (11.4 km).
Is Holiday Inn Express & Suites Kalamazoo West accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.