Holes in the sheets, holes in the towels. The bottle of body wash in the shower was completely empty. Hair on the sheets. Dirty bed skirt. Cobwebs in the room. The shower for rinsing off by the pool came out like a drizzle. One disappointment after another. Nothing huge, but for the price of a room for one night, definitely subpar.
Set off in a quiet location. Clean and modern. Easy check in and check out. Very pricey for the night which was to be expected since the college had an event going on. The floors were very thin but overall great stay.
Like others we found shampoo empty and thin walls (next to highway) and gap in hall door. Planned to have advertised breakfast we checked on at hotel. Waited 5 minutes at breakfast counter reading 7 small signs of breakfast options, then told only rolls, sausage and yogurt, no eggs. Then take down signs! Expressed disappointment to clerk at front desk. No apology, only excuses. Then interrupted by another employee whispering to clerk. Pointed out she was interrupting customer. Told it was manager, I was "combative" and could leave. I asked if I was being thrown out. Told again I could leave and refused to give me her name. With her manager silently standing there! Corporate issued case number, but "leaving it up to location" to make it right.
this property was clean and comfortable. It is a little hard to find. GPS wouldn't take address. There is also another Holiday Inn across the parking lot. Would recommend this hotel and would stay here again if in the area. Was disappointed in breakfast. They made an effort to offer some hot items.but fell short of other holiday inns we stayed in since covid.
I went to Kalamazoo on a business trip this week and chose to stay at this hotel. First the good things: —Relatively new hotel —Comfortable bed —Cool chaise lounges in the room Now the bad: —Sink did not drain —Shampoo dispenser was empty —There was supposed to be a grab and go breakfast in the morning but there were none out —Parking lot was not plowed well and they had half blocked off so you had to walk a ways in the snow So basically—nice physical plant but not well maintained. There are lots of hotels in Kalamazoo—I will try a different one next time.
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