I was spending time with a friend over a weekend in March 2022 and had the opportunity to stay with him for a Saturday night at this Holiday Inn. I live in Grand Rapids and had sort of been curious about it for a while... to see what a modern regular Holiday Inn (not a Holiday Inn Express) was like. I arrived early on Saturday afternoon... before the official check-in time. I had to wait maybe 15-20 minutes before my room was ready, but it wasn't a big deal. While I waited, I walked around the hotel just to check it out. The nice lady at the front desk encouraged me to pick out a beverage out of their beer cooler for my inconvenience of having to wait for my room to be ready. It was not necessary for her to do that because I knew I was early checking in, but I appreciated the gesture and took her up on her offer. My room (#514) was clean and comfortable... no problems there. My friend and I both got a good night's sleep, so that was good. In the morning, I enjoyed the breakfast onsite. (I had to pay extra for it which I had the staff charge to my room, but no biggie... the breakfast was quite good and I knew that I'd have to pay extra for it since it was a regular Holiday Inn.) I liked how there's a bar onsite... although we didn't have the opportunity to have a beverage there. One feature that I appreciated was the business center where I was able to use a computer to catch up on my social media. This hotel has an indoor pool, but we didn't use it. All in all, this is a nice hotel. The only problem we had was that the hotel seemed to be overrun by kids during our entire stay. Way too many kids, but they were in town for some wrestling championship. They took over the lobby, the restaurant/bar area, and the pool. (The fact that there were so many kids in the small pool was the reason my friend and I didn't use the pool. We would have wanted to otherwise.) One other issue with the kids was that they were loud and unsupervised by the parents late into the night. We almost called the front desk to ask them to do what they could to keep the kids quiet, but suddenly they were quiet enough and we didn't have to do that. It's certainly not the fault of the hotel that there were so many kids staying there, but it made our stay a bit less enjoyable. The only other thing I wished that the room had was a laundry bag so I didn't have to ask the front desk for one as we were getting ready to check out. All in all, this was a nice hotel and I wouldn't have any qualms about staying here again.…
For business we have stayed in many hotels in this area! This Holiday Inn is absolutely the very best! Everything is always very clean and everyone is helpful. Curtis always goes above and beyond to make you feel comfortable during your stay. The GM is a real problem solver and always asks if there is anything we need. Juliana in the restaurant / bar is phenomenal. The food is always great and she is always so welcoming! Definitely recommend this hotel to anyone staying in the Kalamazoo area.
Worst hotel experience. There was “no blankets available” for pull-out couches in rooms, no towels available, the front desk staff was swearing and eating wings while checking us in, and she had a group of family members running rampant, putting snow in the pool, and peeing in public. Absolutely disgusting.
The rooms are modern, clean, and spacious. The 2 rooms we had both had microwaves, refrigerators, and Keurig machines. The staff was nice. The restaurant and bar area were closed due to the hotel being understaffed. That probably explains why the pool area wasn't very clean. Also, there were towels near the third floor elevator when we arrived on Saturday afternoon at 4:00 and when we left at 9:00 on Sunday morning. The stay was going pleasantly well until a man tried to enter our room at 5:30 a.m. He was able to use his key to unlock the door but luckily the extra safety device prevented him from fully opening the door. He apologized and ran off. We immediately called the front desk to report it. The clerk asked if we filed an incident report. Silly question because that's what we were trying to do. The clerk only apologized and offered free points. While checking out, a different clerk mentioned the incident, apologized, and nothing else. We have the manager's card. We will follow up with the manager.…
My husband and I stayed at the hotel for multiple nights over the Christmas holiday. We were optimistic since the hotel is still new and in a good location in Kalamazoo. To start, it is impossible to find the entrance to the hotel since there is no driveway off of West Main. The fact that I am from the area and therefore could make an educated guess of a back way in was the only saving factor. Being there is no signage to point the way, I honestly have no idea how people from out of town ever find their way to the hotel. I have great concerns over the state of disrepair our room was already showing, considering it is still "new". The furnishings are cute and in the style of Hobby Lobby or Pinterest. But they look and feel cheap and I can't see them lasting more than a few years at most. The walls of our room were absolutely riddled with small holes, dings and scrapes. The main window shade had a large tear in it. The cloth headboard had been completely defaced (maybe drawn on by a child?). The biggest disappointment was the absolutely horrible shower. The water pressure was so low it was difficult to wash my hair. I dreaded showering everyday because it took so long to get my hair wet. Being the holiday, there were barely any cars in the parking lot so the hotel was practically empty. Oddly, everyone was squeezed into one floor. An odd practice during Covid when there was the ability to spread people out? Our last night, we had a family next door to ours that had children screaming and throwing themselves against the walls. It was a nightmare. Again, there was no reason to put two rooms up next to each other. The halls and laundry room were dirty and littered. Again, with such limited guests, you would think it would be a great time to catch up on other duties. The biggest positive was that everyone we encountered at the front desk was extremely friendly. The room also appeared to be clean. I think we were so let down because we thought we were staying in a like-new hotel and it was sad to find it already in such a state of disrepair. Crowding guests into one area of one floor is unacceptable during Covid.…
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