Which popular attractions are close to Holiday Inn & Suites Kalamazoo West?

Nearby attractions include GQT Kalamazoo 10 (0.5 km). See all nearby attractions.

What are some of the property amenities at Holiday Inn & Suites Kalamazoo West?

Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant. See all property amenities.

Which room amenities are available at Holiday Inn & Suites Kalamazoo West?

Top room amenities include air conditioning, a flat screen TV, and a refrigerator. See all room amenities.

What food & drink options are available at Holiday Inn & Suites Kalamazoo West?

Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Learn more.

Is parking available at Holiday Inn & Suites Kalamazoo West?

Yes, free parking is available to guests. Learn more.

What are some restaurants close to Holiday Inn & Suites Kalamazoo West?

Conveniently located restaurants include Latitude 42, Hunan Gardens, and The Original Niskers Char Grill. See all nearby restaurants.

Are there opportunities to exercise at Holiday Inn & Suites Kalamazoo West?

Yes, guests have access to an indoor pool and a fitness centre during their stay. Learn more.

Does Holiday Inn & Suites Kalamazoo West have an airport shuttle?

Yes, Holiday Inn & Suites Kalamazoo West offers an airport shuttle for guests. We recommend calling ahead to confirm details. Learn more.

Are any cleaning services offered at Holiday Inn & Suites Kalamazoo West?

Yes, self serve laundry and a clothes dryer are offered to guests. See all property amenities.

Does Holiday Inn & Suites Kalamazoo West offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. See all property amenities.

Are there any historical sites close to Holiday Inn & Suites Kalamazoo West?

Many travellers enjoy visiting The Henderson Castle (4.8 km). See all nearby attractions.

HOLIDAY INN & SUITES KALAMAZOO WEST: UPDATED 2022 Hotel Reviews, Price Comparison and 73 Photos (MI)

New_friends_GR wrote a review Apr 2022

Grand Rapids, Michigan5096 contributions136 helpful votes

Nice hotel overall... modern, new-ish Holiday Inn.

I was spending time with a friend over a weekend in March 2022 and had the opportunity to stay with him for a Saturday night at this Holiday Inn. I live in Grand Rapids and had sort of been curious about it for a while... to see what a modern regular Holiday Inn (not a Holiday Inn Express) was like. I arrived early on Saturday afternoon... before the official check-in time. I had to wait maybe 15-20 minutes before my room was ready, but it wasn't a big deal. While I waited, I walked around the hotel just to check it out. The nice lady at the front desk encouraged me to pick out a beverage out of their beer cooler for my inconvenience of having to wait for my room to be ready. It was not necessary for her to do that because I knew I was early checking in, but I appreciated the gesture and took her up on her offer. My room (#514) was clean and comfortable... no problems there. My friend and I both got a good night's sleep, so that was good. In the morning, I enjoyed the breakfast onsite. (I had to pay extra for it which I had the staff charge to my room, but no biggie... the breakfast was quite good and I knew that I'd have to pay extra for it since it was a regular Holiday Inn.) I liked how there's a bar onsite... although we didn't have the opportunity to have a beverage there. One feature that I appreciated was the business center where I was able to use a computer to catch up on my social media. This hotel has an indoor pool, but we didn't use it. All in all, this is a nice hotel. The only problem we had was that the hotel seemed to be overrun by kids during our entire stay. Way too many kids, but they were in town for some wrestling championship. They took over the lobby, the restaurant/bar area, and the pool. (The fact that there were so many kids in the small pool was the reason my friend and I didn't use the pool. We would have wanted to otherwise.) One other issue with the kids was that they were loud and unsupervised by the parents late into the night. We almost called the front desk to ask them to do what they could to keep the kids quiet, but suddenly they were quiet enough and we didn't have to do that. It's certainly not the fault of the hotel that there were so many kids staying there, but it made our stay a bit less enjoyable. The only other thing I wished that the room had was a laundry bag so I didn't have to ask the front desk for one as we were getting ready to check out. All in all, this was a nice hotel and I wouldn't have any qualms about staying here again.…

Date of stay: March 2022

Rooms

Service

Sleep Quality

Helpful

sharox wrote a review Feb 2022

illinois21 contributions10 helpful votes

Amazing service! The only place I'll stay in Kalamazoo!

For business we have stayed in many hotels in this area! This Holiday Inn is absolutely the very best! Everything is always very clean and everyone is helpful. Curtis always goes above and beyond to make you feel comfortable during your stay. The GM is a real problem solver and always asks if there is anything we need. Juliana in the restaurant / bar is phenomenal. The food is always great and she is always so welcoming! Definitely recommend this hotel to anyone staying in the Kalamazoo area.

Date of stay: February 2022Trip type: Travelled

Helpful

Kelsey B wrote a review Jan 2022

1 contribution

Horrible hotel and customer service

Worst hotel experience. There was “no blankets available” for pull-out couches in rooms, no towels available, the front desk staff was swearing and eating wings while checking us in, and she had a group of family members running rampant, putting snow in the pool, and peeing in public. Absolutely disgusting.

Date of stay: January 2022Trip type: Travelled

Helpful

Response from IHG Service, Other at Holiday Inn & Suites Kalamazoo West

Responded 21 Jan 2022

Hi W2652HYkelseyb, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. It is a disappointing setback that we missed the mark in ensuring the level of satisfaction and convenience every guest should expect from an IHG Hotels & Resorts property. I am sorry you found our staff uncaring, our amenities limited and our services lacking. We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. We always challenge ourselves to be better and look forward to having the opportunity to restore your confidence. Best Regards, Alice P Case Manager IHGService

Sharsutt wrote a review Aug 2021

West Bloomfield, Michigan104 contributions23 helpful votes

Nice Stay Until Someone Tried to Enter Our Room

The rooms are modern, clean, and spacious. The 2 rooms we had both had microwaves, refrigerators, and Keurig machines. The staff was nice. The restaurant and bar area were closed due to the hotel being understaffed. That probably explains why the pool area wasn't very clean. Also, there were towels near the third floor elevator when we arrived on Saturday afternoon at 4:00 and when we left at 9:00 on Sunday morning. The stay was going pleasantly well until a man tried to enter our room at 5:30 a.m. He was able to use his key to unlock the door but luckily the extra safety device prevented him from fully opening the door. He apologized and ran off. We immediately called the front desk to report it. The clerk asked if we filed an incident report. Silly question because that's what we were trying to do. The clerk only apologized and offered free points. While checking out, a different clerk mentioned the incident, apologized, and nothing else. We have the manager's card. We will follow up with the manager.…

Date of stay: August 2021

Rooms

Location

Service

1 Helpful vote

Helpful

Response from IHG Service, Other at Holiday Inn & Suites Kalamazoo West

Responded 17 Nov 2021

Dear Sharsutt, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay due to the cleanliness in the pool area and that another person tried to enter your room. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the location of our hotel and the cleanliness, as well as the comfort, of our room was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService

Kiki620 wrote a review Feb 2021

Chicago, Illinois19 contributions18 helpful votes

Disappointing

My husband and I stayed at the hotel for multiple nights over the Christmas holiday. We were optimistic since the hotel is still new and in a good location in Kalamazoo. To start, it is impossible to find the entrance to the hotel since there is no driveway off of West Main. The fact that I am from the area and therefore could make an educated guess of a back way in was the only saving factor. Being there is no signage to point the way, I honestly have no idea how people from out of town ever find their way to the hotel. I have great concerns over the state of disrepair our room was already showing, considering it is still "new". The furnishings are cute and in the style of Hobby Lobby or Pinterest. But they look and feel cheap and I can't see them lasting more than a few years at most. The walls of our room were absolutely riddled with small holes, dings and scrapes. The main window shade had a large tear in it. The cloth headboard had been completely defaced (maybe drawn on by a child?). The biggest disappointment was the absolutely horrible shower. The water pressure was so low it was difficult to wash my hair. I dreaded showering everyday because it took so long to get my hair wet. Being the holiday, there were barely any cars in the parking lot so the hotel was practically empty. Oddly, everyone was squeezed into one floor. An odd practice during Covid when there was the ability to spread people out? Our last night, we had a family next door to ours that had children screaming and throwing themselves against the walls. It was a nightmare. Again, there was no reason to put two rooms up next to each other. The halls and laundry room were dirty and littered. Again, with such limited guests, you would think it would be a great time to catch up on other duties. The biggest positive was that everyone we encountered at the front desk was extremely friendly. The room also appeared to be clean. I think we were so let down because we thought we were staying in a like-new hotel and it was sad to find it already in such a state of disrepair. Crowding guests into one area of one floor is unacceptable during Covid.…

Date of stay: December 2020

1 Helpful vote

Helpful

Response from IHG Service, Other at Holiday Inn & Suites Kalamazoo West

Responded 17 Feb 2021

Hello Kiki620, Thanks for the stay and feedback. I am very happy that you found our staff commendable. We always aim to provide an efficient and frictionless stay experience, but we still failed you. I am very sorry to hear that you had a hard time locating the entrance, the condition of the room, and the shower experience. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService

PreviousNext

Holiday Inn & Suites Kalamazoo West Reviews

Holiday Inn & Suites Kalamazoo West

About

Location

Reviews