Which popular attractions are close to Holiday Inn Express & Suites Kalamazoo?

Nearby attractions include Wings Event Center (0.5 km), Kalamazoo Curling Club (0.5 km), and Continental Lanes (0.4 km). See all nearby attractions.

What are some of the property amenities at Holiday Inn Express & Suites Kalamazoo?

Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. See all property amenities.

Which room amenities are available at Holiday Inn Express & Suites Kalamazoo?

Top room amenities include air conditioning, a flat screen TV, and a refrigerator. See all room amenities.

What food & drink options are available at Holiday Inn Express & Suites Kalamazoo?

Guests can enjoy free breakfast during their stay. Learn more.

Is parking available at Holiday Inn Express & Suites Kalamazoo?

Yes, free parking is available to guests. Learn more.

What are some restaurants close to Holiday Inn Express & Suites Kalamazoo?

Conveniently located restaurants include Sweetwater's Donut Mill, The Crew Family Restaurant and Bakery, and Godfathers Pizza. See all nearby restaurants.

Are there opportunities to exercise at Holiday Inn Express & Suites Kalamazoo?

Yes, guests have access to an indoor pool and a fitness centre during their stay. Learn more.

Are any cleaning services offered at Holiday Inn Express & Suites Kalamazoo?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Are pets allowed at Holiday Inn Express & Suites Kalamazoo?

Yes, pets are typically allowed, but it's always best to call ahead to confirm. Learn more.

Does Holiday Inn Express & Suites Kalamazoo offer any business services?

Yes, guests have access to a business centre and meeting rooms during their stay. See all property amenities.

Are there any historical sites close to Holiday Inn Express & Suites Kalamazoo?

Many travellers enjoy visiting The Henderson Castle (6.9 km). See all nearby attractions.

HOLIDAY INN EXPRESS & SUITES KALAMAZOO: UPDATED 2021 Hotel Reviews, Price Comparison and 78 Photos (MI)

J Q wrote a review Dec 2021

1 contribution

Worst Experience of my life

I checked in last week for a quick 2 night stay with my son for a lacrosse tournament. I noticed that the TV and phone were broken, so I let the front desk know about this. Instead of fixing the problem, on checkout they charged me $500 for a broken TV. I disputed the charge with the front desk, but they refused to remove it. And then they charged me a day later $500 for a broken tub. I immediately called the police. I’ve never broken a tub in my life, and am not sure how to break a tub. I reported fraud to my credit card company and am currently disputing the charges. If I can steer even one person away this hotel, I feel like I’ve done my job. I made a claim with IHG, but they haven’t done a thing about it. So dissatisfied, I’ll never stay at a Holiday Inn Express again. Complete FRAUD!!!!!!…

Date of stay: December 2021

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Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo

Responded 2 weeks ago

Hi 433jq, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the charges from the TV and tub. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate email and hope you respond soon. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService

Neil Rupp wrote a review Jul 2021

Pettisville, Ohio12 contributions19 helpful votes

Horrible experience

My wife and I just left this hotel. Not a great experience. I have written a fair number of reviews on many hotels flights and many other vacation experiences. I don’t believe I have ever given anything lower than a 4 on 5 scale The only great thing was the receptionist when we got there. Hotel seemed very dated and drab even though it was supposed to be remodeled. Paid for a king bed but at a maximum more like a queen or double. Once again the front lady took care of us and gave us a credit for the little bed. Breakfast was advertised but it wasn’t continental. More like a contine.breakfast if you get the joke. I poured my milk on the very very very limited selection of cereal and it came out chunky. All the milk on the counter had expired. Even after complaining a lady brought me a new one but i stood by the counter to warn people not to take the milk as noone took the bad milk off. No hot food. Would not advise this location to anyone. It gives Holiday Express a Blackeye…

Date of stay: July 2021Trip type: Travelled as a couple

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mimi96980008 wrote a review Jun 2021

Illinois4 contributions

Would not recommend! A detailed but must read!

I don't write bad reviews unless a business is exceptionally terrible but after staying at Holiday Inn Express Kalamazoo East, I would be doing my fellow travelers a disservice if I didn't warn them. On June 5, 2021, I checked in for two nights. Check in was simple. Morgan, the front clerk was very pleasant and remained sweet during all interactions. Unfortunately, it all went down hill after check in. I changed rooms four times - YES, FOUR TIMES! Room #1 was not the type of room requested, I reserved a king but when I opened the room door, I was greeted with two double beds. Okay so I go back to the first desk with my luggage to get the room key for the room type I ordered. Room#2 - Upon walking into the second room, I noticed a large stain in the middle of the king bed and someone had thrown a plastic shopping bag full of garbage outside the window. The room was on the second floor but there is a landing type structure outside the window so you are not looking down at the ground (like a roof) I go back down to the front desk with my luggage because the idea of sleeping in a stained bed and a view of garbage is gross Room#3 - I had high hopes with this room it was clean but.... the sink was nearly clogged and very slowly draining; the toilet was running loudly (constantly) and by the morning, stopped flushing; the tv remote wasn't working; the room telephone had a recording that said to check the internet connection. The next morning, I called the front desk to notify staff of the problems with current room. The manager was working the front desk and apologized and delivered a key to a new room. Room #4 Now that I have a fully functional hotel room but....its dirty! The bed is beautifully made but the toilet bowl is stained - not stained as if the toilet is old but feces stained, dirty bath tub, sticky stuff on one of the tables, and trash in the refrigerator that was left by the previous traveler. I went to the front desk and reported the dirty room to the manager Judy. She assured me that she would get housekeeping to clean the room. I had high hope that this would be taken care of because it was still morning. Yeah right! I left the hotel and was gone all day. I returned about 9:00 or 10:00p.m. and guess what? The room wasn't clean! Toilet was still nasty, bath tub is gross, and trash was still in the refrigerator! I've been bamboozled and hoodwinked! I also feel stupid because I could have check out and went to another hotel I complained to the front desk clerk, no its Jill. Jill was pleasant and apologize. She offered to adjust my bill for each day of my stay. She adjusted that first night and said she would leave a note for the staff to adjust the second day when I check out (the next day). Well, this had to be too easy because the next morning, there was no such note. The front desk person, Morgan again could not find it. She contacted her manager, Judy (remember the one who promised to have the room clean) and rather than giving Morgan permission to adjust the room rate Judy tell her that she will call me the night day - What the hell! Now you know the fun doesn't stop here. I never received that phone call from Judy to adjust the room. When I called, Jill answered the phone and stated that she was adjusting the bill as she spoke with me. Guess what? its been a week and that credit never appeared on my statement unless Fifth Third received and spent it. So I made one last attempt to correct this problem. Today is June 14th and this morning I called to speak with Judy or Jill. Guess what? Neither person was there. Sharon a new employee answered the phone. She was very understanding and asked if I wanted to leave a message. I thanked her but said no thanks. I'm cutting my losses with this company. They lack integrity and I'm too old to waste time on these shenanigans that I can't get back.…

Date of stay: June 2021

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Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo

Responded 29 Jun 2021

Hi mimi96980008, Thank you for taking the time to express your concerns. I appreciate your choosing us for your trip to the city. We strive to exemplify a hassle-free experience and friendly services. I am sorry we could not meet your expectations surrounding the room's cleanliness, upkeep of the amenities, and level of customer service you received. It is certainly not what you would expect when staying at one of our hotels. I will pass on your valuable feedback to the managerial team as a tool to enhance the housekeeping service and lodging experience we provide. I also sent you a private message to ask for more information about your stay. Again, I appreciate your review, as it allows us to understand what we must do for our guests to accomplish guest satisfaction. I look forward to your response. Warmest regards, Zel N. Case Manager IHGService

JulesY959 wrote a review Sep 2020

Brighton, Michigan85 contributions36 helpful votes

Great stay for us!

This is a great place to stay. They served hot breakfast (they bring it to you) even during COVID. The room was clean, spacious and the bed delightful. Soft and fluffy! We will be back when we visit WMU. Close enough to campus but not in the middle of campus.

Date of stay: September 2020Trip type: Travelled as a couple

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Chelsey M wrote a review Aug 2020

1 contribution

Would not recommend!

At first glance the room was clean. However the shower and shower curtain were stained yellow. The carpet in the bedroom was stained and bedding was not completely clean. It was hard to feel comfortable in the room. The hotel staff was very friendly, but overall the hotel needs maintenance work completed and design updates. I would never book this hotel again. I wish I would have taken pictures to add to this review. There also was very limited breakfast choices due to COVID. You could choose from an oatmeal packet, granola bar, or piece of fruit. I’m not sure how strict the restrictions are, but I felt like there could have been a little more of an effort made to provide a slightly better breakfast. I do understand that they could not have the normal buffet style breakfast, but this was a let down.…

Date of stay: August 2020Trip type: Travelled with family

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Response from IHG Service, Owner at Holiday Inn Express & Suites Kalamazoo

Responded 6 Sep 2020

Hi there, 18cmillet! I appreciate you for staying at Holiday Inn Express & Suites Kalamazoo and for giving us your thoughts about your recent visit. I know that you were not impressed with the cleanliness of our rooms and the limited breakfast options fell below your expectations. Know that providing every guest's needs is our top priority and we are always trying our best to give you a great impression. I'm so sorry for all the hassle. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements. On a lighter note, I'm delighted that you found the cleanliness of our rooms satisfactory. Again, thank you for visiting us and we hope you give us another chance to show you how great our hotel is. All the best, Peter J. Case Manager IHGService

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Holiday Inn Express & Suites Kalamazoo

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