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Red Roof Inn Kalamazoo West - Western Michigan U

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Red Roof Inn Kalamazoo West - Western Michigan U
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341 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Kalamazoo West - Western Michigan U
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Showing 341: English reviews
Reviewed 8 September 2016 via mobile

The room was conveniently located for my needs. Close to shopping and restaurants. The bed was comfortable and the staff very friendly. Check in was fast and easy. The only complaint is the room had an odor I couldn't get out. The bathroom was clean and large. The price was very reasonable. Overall I would stay here again.

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Helpful?
Thank Stephanie E
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Stephanie E, Thank you for taking the time to leave your review of Red Roof Inn Kalamazoo West - Western Michigan University. Your feedback is very important to us. I will share your comments with the rest of my team. I hope we'll have the chance to accommodate you next time your in the Kalamazoo area. Thanks again!

Adelaide, South Australia, Australia
Reviewed 8 September 2016

smooth check-in, they had all my details & a room was ready. The staff were friendly & informative. The room was spacious & clean, the bed was freshly made & comfortable, the bathroom was clean. I didn’t have issues with noise either internally or externally. There was lots of parking, the Wi-Fi was free & was good. There were several...

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Helpful?
Thank Ray F
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Ray F, Thank you for sharing your experience at Red Roof Inn Kalamazoo West - Western Michigan University. I appreciate you sharing your comments with us. We're happy you were comfortable and pleased with your stay. Please think of us next time your in the Kalamazoo area!

Wabash, Indiana
Reviewed 7 September 2016

When we opened the door to our room the cold air fell out of the room. The cleaning help left the AC on as cold as it would go. Mirrors fogged up, all the flat surfaces, including the floor, became wet and slippery.Turned heat on and left the door open.After room warmed up, turned TV on it went off in...

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Helpful?
Thank teddygrit
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Teddygrit, Thank you for taking the time to leave feedback regarding your stay at Red Roof Inn Kalamazoo West - Western Michigan University. Please accept my apologies for the issues that occurred during your stay and the television not operating properly. I have shared this information with my staff to ensure this kind of situation does not happen again. I...

Reviewed 5 September 2016

There was no breakfast, there was no fridge, there was no microwave. It took 5 minutes to get warm water to my room and I hope there will be enough warm water for 2 showers tonight. Desk was grubby. Disappointed.

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Helpful?
Thank Judith B
Twinsburg, Ohio
Reviewed 30 August 2016

We've been staying at this hotel periodically for probably twenty years when visiting family in the area, first because it was pet-friendly when we had to travel with our dog. Now, we stay there because it's clean, in reasonably good repair, and economical. If you're looking for luxury accommodations, this isn't for you. No breakfast, smaller rooms than some hotels,...

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Helpful?
Thank TAC66
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Dear TAC66, Thank you for taking the time to share your feedback with our guests. At Red Roof Inn we strive to provide a great product at an economical price. I am happy we've been able to accommodate you for the past 20 years or so and hope you will continue to visit us while your in the Kalamazoo area.

Atlanta, Georgia
Reviewed 16 August 2016

Standard RRI design - 2 story, outdoor entry, multiple buildings. Room had numerous dead bugs, I suspect the room had been recently sprayed. Thin walls allowed me to hear the person next door long phone conversations til about midnight. Wifi worked intermittently. Housekeeping failed to clean my room after the first night. I've reviewed about 50 hotels on this sight...

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Helpful?
Thank Julio B
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Dear Julio B, Thank you for providing feedback regarding your stay. I will be sure to share this information with my staff so these kind of things do not occur again. I hope next time your travels bring you to Kalamazoo we'll have the opportunity to provide a better experience for you.

Reviewed 11 August 2016 via mobile

Our stay at red roof inn was excellent, tyvm. Everyone was kind and understanding! We never had to ask more than once for anything that we had a need for. Our dogs loved the grassy areas without trouble of any sort.

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Thank johnfrigo46
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Dear Johnfrigo46, Thank you for sharing your excellent experience at Red Roof Inn Kalamazoo West with our guests. We're proud to have you as a guest and hope you'll visit us next time your in the Kalamazoo area.

Kalamazoo, Michigan
Reviewed 28 July 2016

Due to various reasons, we have been staying here for a long time. Over the course of our stay, we have noticed many good things about this motel. Starting with the front desk, Brittany and Jessica are very friendly and also they are very helpful when we need something. Many times they go above and beyond to ensure that we...

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Helpful?
Thank Jklein218
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Dear JKlein218, Thank you for your feedback, I'm happy we can provide a great stay at the right price for you. I will share your comments with Jessica, Carol and the owners. We're happy to have you as our guest!

Omaha
Reviewed 21 July 2016 via mobile

Cheap lodging but bare bones. Room was clean but small. No in room coffee. No hair dryer. One bath towel, two wash clothes. One hand towel. Only amenity was a cup of coffee if you walked down to the office. Our room was bottom level and faced a road. Very noisy.

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Helpful?
Thank Nancy D
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Dear Nancy D, At Red Roof Inn we strive to provide a great experience at an economical price. Thank you for sharing your experience with our guests. I do apologize for the noise issue that occurred because your room faced the road. I will share this feedback with my staff to see what we can do to alleviate this issue.

Omaha, Nebraska
Reviewed 18 July 2016

When the person in line in front of you in cancelling their reservation, it should raise a red flag. Checked in and was given a key to our room. Upon entering the room, discovered that it was already occupied (yep, we were given a key to someone else's room and were able to gain access into it). The other party...

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Helpful?
1Thank andybrewer
BSigourney, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Dear Andybrewer, Thank you for sharing your experience with us. We have utilized your feedback as a training tool to ensure things like this do not occur in the future. Safety and security is very important to us and important changes have been made within the property after this occurrence.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn Kalamazoo West - Western Michigan U

Address: 5425 W Michigan Ave, Kalamazoo, MI 49009-1907
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $78 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Kalamazoo West - Western Michigan U 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Kalamazoo West Hotel Kalamazoo
Kalamazoo Red Roof Inn
Hotel Style:
#2 Best Value Hotel in Kalamazoo
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Kalamazoo West - Western Michigan U staff and other travellers.
3 questions
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over a year ago
Jackson, Michigan
over a year ago

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Questions? Get answers from Red Roof Inn Kalamazoo West - Western Michigan U staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are rooms available with microwave for a slightly higher price.”
 of 5 bubbles Datakat, 14 Nov 2016 | Read review
“Ask for amenities before booking.”
 of 5 bubbles lorriewilken, 23 Sep 2016 | Read review
“There are no smoke free rooms at this hotel. Guests and staff smoke in the doorways and leave butts on the ground.”
 of 5 bubbles LauriHoward, 15 Sep 2016 | Read review
“back building facing side street”
 of 5 bubbles teddygrit, 7 Sep 2016 | Read review
“Two buildings, each with two floors. All rooms are outside entry.”
 of 5 bubbles TAC66, 30 Aug 2016 | Read review
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