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While directly off the highway, this hotel is no better than the next. They boast about their "excellent customer service" and it couldn't be far from the truth. I just called appx 10 min ago (Thursday, Oct 19th/Friday Oct 20th around 1:45am) for 2 extra...More
Thank J W
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 4 weeks ago
Thank you for letting us know about your recent stay! I understand how disappointing your stay and staff interactions must have been. I apologize that we did not make you feel welcome or comfortable during your visit. I have already spoken with the...More
Four Points is a good hotel but make sure you reserve a room with fridge and microwave if you need those, because not all the rooms have them, and their computer is such that they cannot automatically switch you when a cancellation comes open. If...More
As a Sheraton family hotel, this property was very disappointing. Carpet was dirty and torn. Sheets were clean but bed and pillows were average at best. No refrigerator unless you specifically ask for a room with one. The one bright point was the restaurant, it...More
Thank Ginny W
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 10 October 2017
Thank you for the review of your stay! Thank you as well for the kind words about our staff and Potter’s restaurant. We love having live music here every Wednesday, Friday, and Saturday. I can understand your disappointment with the other aspects of...More
The Four Points Kalamazoo is conveniently located near the city, restaurants, and the interstate. The staff is friendly and the room was clean, if a bit on the small side.
The bathroom sink is positioned in the corner of the counter, so that when you...More
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 30 September 2017
Thank you for the review of your recent stay! I’ll be sure to share your kind comments regarding our staff and cleanliness with our team. I’m happy to report we’ve got some great changes in the works. We are currently in process of...More
This place is fine. We wanted somewhere off of 94 on our way toward home from the MSU game.
Check in didn’t go well. We arrived late & the night audit was going on. Not the first time we’ve done this. We also can’t be...More
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 28 September 2017
Thank you for your review on your recent stay here at the Four Points we value hearing from our guests. I’m sorry to hear that we did not deliver a perfect stay on this trip. I can understand how frustrating your check in experience must...More
US$96 - US$186 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#6 Romantic Hotel in Kalamazoo
#10 Business Hotel in Kalamazoo
Non-Smoking Rooms ,
Number of rooms
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