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Holiday Inn Kalamazoo-West

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Holiday Inn Kalamazoo-West
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259 Reviews from our TripAdvisor Community

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Showing 255: English reviews
West Lafayette, Indiana
Reviewed 23 January 2014

We booked 2 nights with 2 different room types each night at this hotel. We were greeted at check in and had a pleasant check in experience. The clerk confirmed that we requested a roll away bed and we were glad to learn we could check in to our room early. That made us happy as we had driven 3...

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Helpful?
Thank Andy M
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Andy M- On behalf of our hotel, we appreciate you taking the time out to let us know how your stay was. We truly value guest feedback and know that your review will help us improve on learning better ways to serve all of our guests. We apologize for any missed opportunities that took place during your stay and we...

Michigan
Reviewed 13 January 2014

There is nothing truly remarkable about the Holiday Inn West in Kalamazoo - staff is friendly and attentive, the hotel is clean and maintained, rooms are as expected and the pool area seems relatively new and is well kept and nicely presented. You not going to stay here and rave about the experience of staying at a Holiday Inn on...

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Helpful?
1Thank NJB-MI
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

NJB-MI- Our hotel appreciates you taking the time out to give us important feedback in regards to your recent stay with us. We also hope that you chose to stay with us in the future. As we strive to serve our guests, if there is anything else we can do for you, please contact myself at 269-375-6000. Justin W Front...

Battle Creek, Michigan
Reviewed 5 January 2014

It's a great place for an overnight or extended stay. We enjoyed having the restaurant on site so we didn't have to drive somewhere else for dinner. Staff was very friendly and helpful. I would highly recommend this hotel.

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Helpful?
Thank VyAnn2014
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Thank you for staying with us and taking the time to write a review letting us know how your stay was. We hope that you are our guest again. Justin W HIW Front Desk Supervisor

Fort Wayne, Indiana, United States
Reviewed 31 December 2013

Wonderful place to stay. After spending the day tubing and being in the cold was wonderful to come in to this very warm and cozy lobby. Also smelled very clean and fresh. We arrived before check in but was directed to the pool area and was able to take advantage of that until the rooms were ready. Our room was...

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Helpful?
Thank Tara G
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Tara G- We appreciate you choosing to stay with our hotel, and we value your feedback and hope that you continue to be our guest in the future .

Reviewed 21 December 2013

The front desk staff was terrific, especially Tara. Tara was so friendly and helpful. Great hotel for family get togethers, pool area is wonderful. Will definitely staff here again! The only thing I would like to see is breakfast included.

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Helpful?
Thank kjredawest
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

kjredawest- Thank you staying with our hotel, and we are excited to hear that Tara made your stay with us one to remember. We hope that you continue to stay with us in the future and we appreciate your feedback.

Illinois
Reviewed 5 December 2013

Booked reservations ahead for Kalamazoo Kickoff Synchro skating, no issues, pretty smooth. We had deadline to reserve rooms, Marriott staff contacted us about our deadlines. Since the multiple skating teams involved young kids, we needed hotel with interior rooms, this hotel fit that need, unlike Fairfield East. We also needed something reasonably close to the K-WINGS stadium. It is 7...

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Helpful?
Thank R G
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

R G- We are excited that you had such a wonderful stay with us. We appreciate your feedback and we apologize for anything that we could have done better during your stay with us. We hope that you stay with us again in the future.

Reviewed 5 December 2013

Located near interstates and state roads this is a great location in a great condition. Lots of restaurants and services nearby. Breakfast can be included and the bar within the hotel is a fun and lively place.

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Helpful?
Thank Ppaintguy
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Ppaintguy- Thanks for choosing to stay at our hotel. We appreciate your feedback and would like for you to be our guest again, so that we can provide you with great guest service.

Brownstown Township, Michigan
Reviewed 21 November 2013

Stayed here for a few days for business. I have to say, that I was not impressed by any means. This hotel is quite old and they need to bring it up to their competitors standards. The workout room is a joke! Two antiquated treadmills with the video monitors removed, the one elliptical machine was broken, and there are no...

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Helpful?
1Thank 1Business_Travel1
Justin W, Manager at Holiday Inn Kalamazoo-West, responded to this review

1Business_Travel1 We thank you first for staying with us, and we also apologize for the missed opportunities that took place during your stay. We value our guests and your feedback,and we look forward to hearing about more ways on how we can improve our overall hotel services and guest satisfaction.

Raleigh, Canada
Reviewed 23 October 2013

It was my first time in Kalamazoo. The reservation was for one night and upon arrival there were a few miscommunications from the booking agent to the property manager regarding the reservation and arrival time - With that said, Tara & Patty IMMEDIATELY corrected the problem and got me into a room, handled the billing, and solved the problem without...

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Helpful?
Thank Scott W
Tim R, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Scott - Thank you so much for the review! I'm thrilled to see that you enjoyed your experience with us and that Patty & Tara were able to be a big part of this. It's important to our organization that we have a great team delivering a memorable stay for our guests and that's exactly what too place. Thank you!...

Beverly, Massachusetts
Reviewed 18 October 2013

The customer service was spectacular. I had trouble logging on to the internet and they patched me through to their support team and it was taken care of right away. The onsite pub was excellent and the workout facilities good. A perfect spot to stay for business.

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Helpful?
Thank Tracey R

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: $121 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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Questions & Answers

Questions? Get answers from Holiday Inn Kalamazoo-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from 112, and if you have loud parents in the open area ( hockey parents), it might affect room facing the pool. Ask the clerk.”
 of 5 bubbles RG340, 21 Nov 2016 | Read review
“Heat doesn't work”
 of 5 bubbles 247JimH, 26 Oct 2016 | Read review
“Poolside rooms can be very loud. Buyer beware...”
 of 5 bubbles BLT1991, 17 Oct 2016 | Read review
“Avoid the rooms on the ground or 2nd floor facing the pool area; pool area and arcade doesn't close until 10.”
 of 5 bubbles Sojourner727, 9 Oct 2016 | Read review
“If you need to use a lift, make sure to call and ask the height of the frame from the floor.”
 of 5 bubbles williamrM1217EG, 12 Sep 2016 | Read review
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