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I am a Platinum Member, and stayed here once a few years ago with no issues. This visit wasnt the case.
When I checked in, was not offered an upgrade, which usually happens, wasnt acknowledged as a PM.
Went into room that I was assigned,...More
1 Thank BeachLeech
Response from IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-WestResponded 9 March 2017
Thank you for your stay and for being an IHG Rewards Club Platinum member. We always aim to provide an enjoyable stay to our guests and it is truly disheartening to know that we did not live up to your expectations of the...More
The setup was fantastic, however it ended there. The pool was cold, the hot tub was warm at best, and the air temp in the atrium was chilly. Room was basic, beds are small with very hard mattresses, but had fantastic pillows. Fire alarm resulting...More
2 Thank Lisa T
Response from IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-WestResponded 7 March 2017
Hello Lisa T!
Thank you for your feedback regarding your stay at Holiday Inn Kalamazoo-W (W Michigan Univ), MI. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry we fell below your expectation regarding the bed...More
I stay at this hotel when I am in town for business
It's conveniently located near a highway so it's easy to get around
I believe they use college students for front desk staff which is fine except I believe they could use more training...More
Response from IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-WestResponded 21 February 2017
Welcome back and thank you for once again choosing the Holiday Inn Kalamazoo-W (W Michigan Univ), MI and posting a review and rating your stay.
I would like to apologize if your stay was less than satisfactory and that your expectations were not...More
Great location, friendly staff, clean overall. But every hotel is only as good as its worst guest. On this particular visit the entire hotel was all groups. Very rambunctious and loud. The inappropriate music blaring was a bit much and it was disappointing that hotel...More
Response from IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-WestResponded 20 February 2017
A big thank you for your kind words for our pool set-up, convenient location, and cordial hotel staff. However, I'm sorry to learn about the fuss from other guests that negatively affected your stay. Our company works hard to execute a flawless guest...More
I was extremely pleased with the friendly service I received from not only the Front Desk Representatives, but also the maintenance staff and the Restaurant staff. The Room I was in was PERFECT! I was in a King Room with a Sofa Bed, and was...More
US$106 - US$209 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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