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Align of us stood and waited behind one guy who spent 40 minutes checking in multiple rooms. This is no exaggeration. The clerk behind the desk didn't ask any of us if we wanted to be processed in between his multiple rooms and made us...More
Thank Steve B
Response from IHGService, Guest Relations Manager at Holiday Inn Express MarshallResponded 2 weeks ago
Hi Steve B,
Thank you for your stay taking the time to write a review of our hotel. I'm sorry to read that the service level of our staff did not live up to your expectations. Please allow me to follow up on your concerns...More
We stayed 2 nights in Marshall and really enjoyed the Holiday Inn Express! We checked in with Margaret, and she was pleasant, friendly and efficient! I was pleased to see the amenities in the room...again, when a hotel puts the makeup remover wipes in the...More
We travel through this area a couple times a year and this time we decided to stay at the Holiday Inn Express and we were so glad we did. They were very customer service attentive and even upgraded our room. Our room was very clean...More
We stayed here on our trip home from a week long vacation in Canada, where we also stayed at a Holiday Inn Express for 6 nights, which was a fantastic hotel! The Marshall, MI hotel we found to be a bit older & staff lacking...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express MarshallResponded 10 September 2017
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience.
I am sorry to read that we did...More
Front Desk was helpful
Right off the Highway but didn't hear it.
Breakfast was average
Bathroom fan was not working
A/C was also noisy
Heard everything going on around the room, above and around
Hotel was sold out both nights I was there.
US$93 - US$142 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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