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Shoreline Inn & Conference Center, an Ascend Hotel Collection Member

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490 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Reviewed 3 days ago NEWvia mobile

I had a very different experience than others who have posted. The room was very nice, and it was very quiet. Great location right on Muskegon Lake. Couldn't have asked for more. Hotel restaurant is good, and the pool is very nice as well, though I didn't use it.

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Helpful?
Thank Robsp1965
Saginaw, Michigan
Reviewed 5 days ago NEWvia mobile

We took a king suite with a Muskegon view. The room had a full-size refrigerator, microwave, bar sink, and small dining area. We had a corner room with a nice balcony off the kitchenette and floor to ceiling windows that opened on two walls of the bedroom. The bathroom shower was spacious with room to sit. In the bedroom was...

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Helpful?
Thank afrench2014
ShorelineInn, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

We are so happy that you enjoyed your stay at the Shoreline Inn. Thank you for the five star review. I love the fireplace on a cold winter night. Come back in the summer when you can enjoy the views on the sun setting on the lake. You simply can't beat it! Thanks again for staying!

Muskegon, Michigan
Reviewed 6 days ago NEW

After our Wedding Reception, we booked a stay here. Seems like the nicest in town so we went all out. We got there around 12:30, and the door didn't work. I tried to tell them that something was wrong, but they just kept giving me a new key (with not a single apology....ever) so I could go back to the...

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Helpful?
Thank 116coryd
Lisa G, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

Please allow me to apologize for so many things that happened on your wedding night. I understand how frustrating it can be to have to wait on a maintenance issue, especially on your wedding night! We strive to give guest an amazing experience at the hotel, I apologize that wasn't the case. I am also sorry that the staff didn't...

Flat Rock, Michigan
Reviewed 1 week ago NEW

Good: The hotel is beautiful and full of cool antiques. Breakfast had a great variety of choices. Staff was friendly. Great location with The Lake House for lunch and dinner next door. Bad: After dinner our room smelled like someone was smoking weed in it and could hear them talking loud for hours after security said they would handle it....

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Helpful?
Thank Jenny L
Lisa G, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

I am so sorry that other guest's caused you not to enjoy your stay. We would hope that our guests would respect one another and keep noise levels (and smells) to a minimum, unfortunately that doesn't always happen. I am sorry that was the case when you were here. I was happy to hear that you enjoyed the Lake House...

Rothbury, Michigan
Reviewed 3 weeks ago

Took my wife there for her birthday and the room was nice but it took 15min for hot water the sink was real slow drawing the remote would not change channels, the hot tub had Brown foam,my son had the penthouse and they had ants in there room we left a note for the repairs.very disappointed

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Helpful?
2Thank scott b
Lisa G, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

I am so sorry for the maintenance issues you experienced during your stay. Please know we try very hard to catch those maintenance issues before our guests, and I am sorry that wasn't the case when you were here. I do hope you will return and see that this was an isolated incident. Thanks for letting me know so that...

Ascoli Piceno
Reviewed 4 weeks ago via mobile

Clean, comfortable, organized, with nice and prepared staff, always smiling and available there for you. Nice bar with a selection of Beers, decent food. Comfortable and clean rooms, good size too ! This is a place I'd recommend to stay when in Muskegon!

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Helpful?
Thank Riccardo P
Lisa G, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

Thank you so much for your recommendation! We appreciate you letting others know about your great stay. See you again soon...

Bowling Green, Kentucky
Reviewed 4 weeks ago

I stayed one night in November 2016 to attend a wedding, then spent the morning working on my second novel. The room was clean, comfortable and contained a writing desk. The wind whipping across the deserted lakeshore and rustling around the building spoke of approaching winter, although the sun shining on the water said, "Not yet." Exemplary staff.

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Helpful?
Thank Lorraine B
Lisa G, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

What an eloquent review. No wonder you are a writer! Thank you for your kind words. We would like to invite you to return to finish your second, or start your third novel!

Muskegon, Michigan
Reviewed 15 January 2017

Wife and I had a recent stay here at Shoreline Inn indowntown Muskegon due to circumstances with our home. We loved the stay. Clean, classy, all the front desk girls were very nice. The only minor problems we felt so be addressed were clogged bathroom sinks and very noisy furnace when running. Still a 5 star visit.

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Helpful?
Thank Joe M
ShorelineInn, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

I was so sorry to hear that we needed to address some maintenance issues in your room. But I do appreciate your comments about the staff and the cleanliness of the hotel. We do hope whenever you need a new home for a night or two, that the Shoreline Inn will be your first choice!

Murrieta, California
Reviewed 3 January 2017

Love this hotel have stayed on every floor..and just about every room.. staff is great and when they added the food lounge .. great ideal the lobby is so warm with the colors and fireplace the pool is a nice size and the spa is nice

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Helpful?
Thank Donna J
ShorelineInn, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

We appreciate your loyalty Donna! Thank you for choosing the Shoreline Inn time and time again. Thanks for the great review as well! See you again soon...

Houston, Texas
Reviewed 28 December 2016

We came to Muskegon in December, which is probably unusual for most tourists but we are from deep in Texas and wanted to see the dunes (and some snow) while on a trip to Chicago. Our three nights in the Shoreline Inn were fantastic! The hotel was lovely, the service was warm, and the room was a great value. We'd...

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Helpful?
Thank LAR_91
ShorelineInn, General Manager at Shoreline Inn & Conference Center, an Ascend Hotel Collection Member, responded to this review

Thank you for your kind response. I am so happy you had the opportunity to experience some of the great winter sports activities that our town has to offer! You just can't beat the lake views regardless of the season. We hope to welcome you back again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Shoreline Inn, an Ascend Collection Hotel, is a full service, modern vintage themed, waterfront resort located on Muskegon Lake in Muskegon Michigan. Built new in 2002 and updated in 2013, the hotel features oversized rooms, floor to ceiling window walls, 1st class amenities, business level accommodations on our "Club" floor and spectacular views of Muskegon and Muskegon Lake. ... more   less 

Additional Information about Shoreline Inn & Conference Center, an Ascend Hotel Collection Member

Address: 750 Terrace Point Rd, Muskegon, MI 49440-1100
Region: United States > Michigan > Muskegon County > Muskegon
Price Range: $131 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shoreline Inn & Conference Center, an Ascend Hotel Collection Member 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Shoreline Inn At Terrace Point Hotel Muskegon
Shoreline Hotel Muskegon
Shoreline Hotel At Terrace Point
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Questions & Answers

Here's what travellers have asked, with answers from Shoreline Inn & Conference Center, an Ascend Hotel Collection Member staff and other travellers.
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Questions? Get answers from Shoreline Inn & Conference Center, an Ascend Hotel Collection Member staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If the door doesn't work, I would call any of them good.”
 of 5 bubbles 116coryd, 14 Feb 2017 | Read review
“Every room is good”
 of 5 bubbles donnaj96, 2 Jan 2017 | Read review
“Ask for a lake view room”
 of 5 bubbles LAR_91, 28 Dec 2016 | Read review
“Corner suites w/ sliding glass walls to make the entire room a balcony.”
 of 5 bubbles B3573FPcharless, 2 Nov 2016 | Read review
“Facing the Lakeview restaurant”
 of 5 bubbles , 1 Nov 2016 | Read review
5 of 5