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Fairfield Inn & Suites Muskegon Norton Shores

Expedia.comUS$119*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Fairfield Inn & Suites Muskegon Norton Shores
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167 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Muskegon Norton Shores
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Showing 166: English reviews
Chicago, Illinois
Reviewed 5 November 2016

While staying in Muskegon by myself on a business trip, at 11:30pm on a Friday night someone woke me up by unlocking the door and walking into my room. I called out and they walked back out. I called the front desk to inform them and they said the computer stated my room was available. I asked to speak to...

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Helpful?
1Thank Christine T
Keith M, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Hello Christine, I appreciate you taking the time to write this review. Please accept my most sincere apologies for the experince that you had at our facility. I can assure you that this incident is very out of the ordinary for us. Our staff works extremely hard to assist all guests with any and all needs that they may have,...

East Lansing, Michigan
Reviewed 17 October 2016

This hotel is well-located for visiting the Muskegon area. Located a block off the main north-south highway across from a shopping mall, it is an easy drive to the sites and attractions of downtown Muskegon like the Art Museum, as well as the USS Silversides submarine Museum. It is very close to Lake Michigan (four miles) and a beautiful MIchigan...

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Helpful?
Thank MJTraveler2014
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave such a detailed review! This will give all guests a great snapshot of our hotel. We are so glad to hear you enjoyed your stay, the staff and the area. Muskegon is a beautiful place. We look forward to seeing you next time your in town.

Reviewed 12 September 2016 via mobile

Good service, clean room and nice hotel. We stayed in transit for a day with family and enjoyed our stay. Breakfast was nice. Rooms and bathroom were clean. Staff polite and nice. Overall good experience.

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Helpful?
Thank Rishi M
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area soon, don't hesitate to stop on by. We would love to have stay with us again.

Manila
Reviewed 5 September 2016

Stayed in this hotel for 4 nights. After a 45 minute drive from Grand Rapids Airport, we checked-in early evening and front desk person was very nice and processed our check-in quick. Bed was comfortable, room was very clean and smells fresh. Fitness Gym equipments are well maintained. Gym is adjacent to the indoor pool. Breakfast is good. Wi-fi is...

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Helpful?
Thank Junix19
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Thank you for taking the time to leave this wonderful review! I truly appreciate the great comments about the hotel and the hotel staff. They all work incredibly hard to ensure each guest enjoys their stay with us so I will be sure to pass this comment along to them. I am happy to hear that you enjoyed the food...

Moss Beach, California
Reviewed 26 August 2016

I was tired after my drive from Frankfort, MI and sometimes when checking in late there can be delays, however, I was pleasantly surprised by both the ease of check-in and the speed. I had a very nice room to boot! I would highly recommend a stay here. 35 minutes to Holland, MI which was overbooked.

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Thank Cid Y
Burlington, Vermont
Reviewed 18 August 2016 via mobile

We stayed here 1 night on vacation. The room was clean and the hotel was walking distance from a couple good restaurants. The breakfast was fine as well-Fruit, yogurt, cereal (hot and cold). We'd stay here again if we were in the area. Plenty of parking. About 7 miles from the Muskegon airport if you're flying in.

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Helpful?
Thank 3continentFam
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. If you're traveling to our area gain soon, don't hesitate to call us.

Reviewed 27 July 2016 via mobile

Our family was on a long road trip. Called 8 hrs ahead and reserved a room with Shelby for the night. We ended up getting to the hotel at 11pm with 2 tired kids in the car, just to be told that they were completely booked and the reservation was for the next day !!??? When talking to Shelby we...

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Helpful?
Thank Madalina P
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I want to apologize that you did not have a room when you arrived at the hotel. I can imagine that was very frustrating after a long drive with 2 tired kids. For that I am truly sorry. As previously stated over the phone there was an error and miscommunication as to what day you planned to arrive at the...

Reviewed 26 July 2016

Stayed at this hotel with my daughter for one night last weekend before we started the Michigander bike tour. Nice and clean, professional service. Good value. Front desk was helpful but not thorough - I asked for location of nearest pharmacy. They suggested a no-name pharmacy that was already closed. Didn't suggest the Target store a mere 5 minutes away...

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Helpful?
Thank MOL L
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Beavercreek, Ohio
Reviewed 7 June 2016

Our room was fine, though a little small & I found it off that the accordion closet opened up into the bed. I had to keep it shut at all times as there was literally no option to keep it opened, even slightly. It seemed the room could have been arranged better to avoid that. The pool and hot tub...

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Helpful?
Thank BrittonG
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

I want to sincerely apologize that your stay did not meet the standards to which Marriott is known for worldwide. I have addressed the cleanliness issues with the staff to ensure this is not a problem moving forward. I am sorry that you were not given adequate things to do while in Muskegon. If you find yourself within the area...

Reviewed 1 June 2016

Cant go wrong if you chose to stay at this hotel. Everything from the staff to the clean rooms and breakfast were remarkable. Loved our time at this hotel. Will definitely stay in the future when back in town visiting family.

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Helpful?
Thank NCade
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 E Mount Garfield Rd, Muskegon, MI 49444-7728
Region: United States > Michigan > Muskegon County > Muskegon
Price Range: $179 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Muskegon Norton Shores staff and other travellers.
1 question
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Strathroy, Canada
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Muskegon Norton Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool on first floor near door and that door slams closed in morning work hours..”
mooseheads426, 26 Nov 2016 | Read review
“We were right by the elevator, and noticed no noise. Very convenient to everything.”
MJTraveler2014, 17 Oct 2016 | Read review
“Stay away from the pool area on the 1st floor as the floor around could be wet & loud!”
BrittonG, 6 Jun 2016 | Read review
“The double was roomy and comfortable.”
614stephanieg, 25 Aug 2015 | Read review
“I always like the top floor, and away from elevator.”
605magsb, 14 Jun 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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