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Quality Inn & Suites

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Traveller (30)
Room & Suite (26)
Pool & Beach (6)
Overview
  • Excellent27%
  • Very good24%
  • Average19%
  • Poor13%
  • Terrible17%
Travellers talk about
“waffles”(12 reviews)
“late check”(4 reviews)
“stay there again”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star accommodation
All hotel details
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Reviews (234)
Filter reviews
233 results
Traveller rating
58
57
45
31
42
Traveller type
Time of year
LanguageEnglish
58
57
45
31
42
Show reviews that mention
All reviewswaffleslate checkstay there againstaying at this hotelfamily vacationthe staff was friendly and helpfulclean roomsmichigan adventurescontinental breakfastamusement parkbed was comfortablesaunabowling
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1 - 5 of 233 reviews
Reviewed yesterday

While I understand the time of year and location raise the prices of hotels, $205 for a one night stay in a dirty, humid room is WAY TOO MUCH. At check-in, the lobby appeared clean and the staff was nice and welcomed me as a...More

Thank Steph K
Response from Dana W, Manager at Quality Inn & SuitesResponded yesterday

Thank you for taking the time to provide a review of your stay with us. I deeply apologize for the inconveniences you experienced. I will be sharing this with my department managers so we may target our areas of focus to ensure every guest leaves...More

Reviewed yesterday

We have stayed at Quality Inn and Suites previously but this particular inn was horrible. It was not clean from the very minute you enter and try to check in at the small desk, where other people were not happy. On our trip of the...More

Thank CAA135
Response from Dana W, Manager at Quality Inn & SuitesResponded yesterday

I'm sorry you were dissatisfied with our rates here in West Michigan. Unfortunately, summer time near the lake brings our highest occupancy and therefore highest rate of the year. We are planning some renovations, I hope you will consider giving us another chance on your...More

Reviewed 2 weeks ago

Muskegon can be expensive to stay in during the summer, yet many of their hotels and motels are poorly rated. I was very happy to land this one, which had a high rate of approval on Hotwire, but wound up very disappointed. Now, if you...More

Thank Badgerjim
Reviewed 3 weeks ago

The place has such a great pool, even the right temperature. But the hotel has staff that don't pay attention to the details. The rooms need to be updated, and the carpets in the hallway need to be replaced. They need to think about about...More

Thank Ben K
Reviewed 10 July 2018 via mobile

We have stayed at many hotels, all over the country. Some Choice hotels, some not. Some really nice, fancy hotels, some not. We are not hotel snobs, we just like to lay our heads down at night, and whatever tickles our fancy is where we...More

Thank Sarah M
View more reviews
About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Wheelchair Access
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$95 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Details
Price range
US$95 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Add Photo Photos
Traveller (30)
Room & Suite (26)
Pool & Beach (6)
Dining (3)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
16 July 2017|
AnswerShow all 3 answers
Response from Dana W | Property representative |
My apologies if you feel you had been treated rudely. Service is our number one priority and we aim to treat each guest courteously with the respect that they deserve. I apologize if your experience was anything less than... More
0
Votes
felix_45865
28 July 2014|
AnswerShow all 3 answers
Response from Dana W | Property representative |
Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
0
Votes
Room Tips
"Ask for a room without spiders and mold?"
CAA135
2 million years ago
Read review
"The pool side rooms do not give you direct access to the pool. There are only windows looking at the pool...."
parkinvix
2 million years ago
Read review
"Try to get pool view and room at end of hall by pool. More convenient. Hotel has no center stairwells...."
KelleyValrico
2 million years ago
Read review
"Go to another hotel!"
travelbobKalamazoo
2 million years ago
Read review
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